Verdegreen Hotel | João Pessoa — Hotel in Região Geográfica Imediata de João Pessoa

I would like to start this review by stating that my wife and I loved Joao Pessoa - this hotel only does a diservice to the beautiful city in which it is located, by mistreating their guests and making them feel like they were ripped off, but the city and the beach itself are wonderful places to visit.||We arrived to the resort, with reservations paid for online, only to be told at the front desk that we would have to pay 10% more because -they said- my wife made the reservation "under the senior discount" and we are not senior citizens.|My wife assured me that when she made the reservation using the English version of their online web site there was no such reference that the offered rate was for senior citizens.|We didn't make a fuss out of this and simply paid (because we could) but right off the shoe, the magic was gone and the front desk people (none who can speak any decent English at all) were in my opinion shady and unprofessional, not a pleasant experience.||That same day upon check-in we grabbed our dirty laundry, placed it in a bag, and proceeded to bring it downstairs to the main lobby to be washed, but the front desk person stated that they had no staff to take on these laundry orders (??!!!) and the order would not be ready until a day after we would have checked out.|This is not 4-star service (not even 3-star service, mind you).||We then decided to take a quick drive around the beautiful town of Joao Pessoa and, upon our return to the hotel later that day, we were met with a jammed-packed, chaotic parking lot scene where there was nowhere to park, even though we had specifically asked (before making our reservations) whether the hotel would guarantee a secure area to park our rental SUV.|We had to wait some 10-15 minutes until another staff member came to the parking lot to move a vehicle so that we could park ours - again, not 4-star service, not even close.||Back to our room on the top floor, we immediately noticed the air conditioning was not working properly - it was not cooling down to at least 24C and we knew this because we always bring a thermomether on every trip we do) and as much as we'd wanted to get the comfort temperature in the room that we paid for, at full fare, by then we were so disgusted with the staff and their very poor service that we decided to wing it - we were only planning a two-day stay at this resort anyway and we just didn't have any faith in the support that we would get from the hotel staff in the event we'd place a complaint about the faulty room AC unit. Again, not a 4-star experience.||The next morning we went downstairs at barely after 9am and asked for two beach chairs and a beach umbrella only to be informed that they were out of beach umbrellas, which in itself makes it impossible to enjoy the beach under the scorching hot temperatures of 100F+ during carnival season.|We went to the hotel next door and a very nice guy rented a very large umbrella and two beach chairs, $3 USD out of pocket.||By now, the 4-star experience was feeling more like 2-stars, we were disgusted with VerdeGreen.||The pictures I am adding to this review tell the story better than a thousand words: both days we were guests at this hotel, the so-called breakfast buffet was interrupted by prolongued periods of empty trays where guests had to wait over 15 minutes for the food to come out.|My wife waited 20 minutes for a tapioca order to come out of the kitchen.||This place is a total joke, and mockery of good hospitality service and needless to say we didn't get our money's worth during our stay at VerdeGreen Hotel.|I actually asked to speak with the manager or even a supervisor and the front desk person whom I spoke with told me that no manager of supervisor would be available for at least two days - what a travesti of a so-called "4-star hotel"!||VerdeGreen Hotel: you are not a four star hotel. Right now you are not even a 3-star hotel.|If you think having some nice grounds and a pretty web site makes you a 4-star hotel you are sorely wrong.||I as an international, seasoned traveler know 4 and 5-star hotels, and you are not even a 3 based on my own personal experience and observation.|I am considering reaching out to my credit card company to possibly report and complain about the 10% surcharge that we were subjected to upon checking in to your hotel.||I don't know what happened to TripAdvisor giving you great advertising and promotion awards - in my opinion you hurt both the images of TripAdvisor and that of the city of Joao Pessoa.|We will not be returning to your hotel, so, don't bother with apologies or invitantions to "come back so we can...

While my wife and I loved Joao Pessoa, this hotel only does a diservice to the beautiful city in which it is located, by mistreating their guests and making them feel like they were ripped off, but the city and the beach itself are wonderful places to visit.

We arrived to the resort, with reservations paid for online, only to be told at the front desk that we would have to pay 10% more because -they said- my wife made the reservation "under the senior discount" and we are not senior citizens. My wife assured me that when she made the reservation using the English version of their online web site there was no such reference that the offered rate was for senior citizens. We didn't make a fuss out of this and simply paid, but right off the shoe, the magic was gone.

That same day upon check-in we grabbed our dirty laundry, placed it in a bag, and proceeded to bring it downstairs to the main lobby to be washed, but the front desk person stated that they had no staff to take on these laundry orders (??!!!). This is not 4-star service (not even 3-star service, mind you).

We then decided to take a quick drive around the beautiful town of Joao Pessoa and, upon our return to the hotel later that day, we were met with a jammed-packed, chaotic parking lot scene where there was nowhere to park. We had to wait some 10-15 minutes until another staff member came to the parking lot to move a vehicle so that we could park ours - again, not 4-star service, not even close.

Back to our room on the top floor, we immediately noticed the air conditioning was not working properly - it was not cooling down to at least 24C and we knew this because we always bring a thermomether on every trip we do) and as much as we'd wanted to get the comfort temperature in the room that we paid for, at full fare, by then we were so disgusted with the staff and their very poor service that we decided to wing it - we were only planning a two-day stay at this resort anyway.

The next morning we went downstairs at barely after 9am and asked for two beach chairs and a beach umbrella only to be informed that they were out of beach umbrellas, which in itself makes it impossible to enjoy the beach under the scorching hot temperatures of 100F+ during carnival season. We went to the hotel next door and a very nice guy rented us a very large umbrella and two beach chairs, $3 USD out of pocket.

By now, the "4-star experience" was feeling more like 2-stars, we were disgusted with VerdeGreen Hotel.

The pictures I am adding to this review tell the story better than a thousand words: both days we were guests at this hotel, the so-called breakfast buffet was interrupted by prolongued periods of empty trays where guests had to wait over 15 minutes for the food to come out. My wife waited 20 minutes for a tapioca order to come out of the kitchen.

This place is a total joke, and mockery of good hospitality service and needless to say we didn't get our money's worth during our stay at VerdeGreen Hotel. I actually asked to speak with the manager or even a supervisor and the front desk person whom I spoke with told me that no manager of supervisor would be available for at least two days - what a travesti of a so-called "4-star hotel"!

VerdeGreen Hotel: you are not a four star hotel. Right now you are not even a 3-star hotel. If you think having some nice grounds and a pretty web site makes you a 4-star hotel you are sorely wrong.

I as an international, seasoned traveler know 4 and 5-star hotels, and you are not even a 3 based on my own personal experience and observation. I am considering reaching out to my credit card company to possibly report and complain about the 10% surcharge that we were subjected to upon checking in to your hotel.

I don't know what happened to TripAdvisor giving you great advertising and promotion awards - in my opinion you hurt both the images of TripAdvisor and that of the city of Joao Pessoa. We will not be returning to your hotel, so, don't bother with apologies or invitantions to "come back so we can...

We stayed at Verdegreen Hotel while attending a family wedding. What a happy coincidence that we just selected this hotel! The hotel was immaculate, the staff courteous and knowledgeable and the bartender by the pool created capiranhas to die for! The breakfast buffet (included in room rate) was fantastic and kept us going all day. An enormous assortment of savory hot dishes, fruits and cheeses, homemade pastries, breads- and even mimosas! I also loved that the hotel followed many "green" practices such as water conservation efforts. The hotel is ideally located across the street from the beach and in close proximity to shopping and many wonderful restaurants. I would go back...