Ramada by Wyndham Macae Hotel & Suites — Hotel in Região Geográfica Imediata de Macaé-Rio das Ostras

Edit 2024: last year I was disappointed, this time my experience was even worse! There was no water in my room in the evening after a few hours I checked in. The night shift staff had no idea of when the issue would be resolved and offered me another room to use the shower. Since that was the only night I was staying and needed to get to work early in the next morning, I accepted. I knew that other guests had been in that same room to shower, however when I got there I realized that no one was making sure that the room was clean each time someone used the shower! The floor was wet and dirty but thankfully nobody decided to use the toilet! It was like being a guest in a low grade hostel.

2023: I was disappointed with my latest experience. The toilet wasn’t flushing properly, the shower should be cleaner, there were only hand towels in the room when I arrived and the breakfast could be better. The staff in the night shift was diligent and even offered to change me to another room due to the toilet issue, but I was already settled in and chose not to. The morning staff refused to start my checkout while I was...

A relatively new hotel in Macaé, the room was clean and comfortable with a small but pleasant balcony. ||||The staff were average, most being inexperienced but non the less they tried to be as helpful as possible.||||The food was not very good. The buffet was really poor when compared to other hotels in Brasil that offer buffets. The so called Steak house restaurant didn´t offer any option the night I stayed here other than the buffet. So much for all their propaganda about their steak house, all false.||||The internet was terrible constantly dropping out and when it was working it was so slow that it was unusable.||||The best thing is that it is still relatively new but would not like to see it in 5 years time. Not what you expect from the Ramada name.||||Only stayed one night so nothing to...

Excellent services, very polite staff, accommodated the request I had in a very short period of time. Clean and comfortable for my short stay. Excellent room service that works, a little bit pricy for food but worth the $$$. No fridge consumption or little basket small snacks, too expensive as any other hotel. I was concerned because I did not make reservation in advance but had no problem, would recommend reservations in advance. Most impressive with politeness of stuff. For Macaé it would deserve maybe 4 stars, instead of...