Pousada Vila das Velas — Hotel in Região Imediata de Caraguatatuba-Ubatuba-São Sebastião

Upon check in my room door would NOT close. They then proceeded to fix it and told me there was a loose screw and that someone must have closed the door incorrectly. I then stated that I would like another room for security purposes. They offered me the bungalo with the last night transfer to another room at which I accepted. They then proceeded to tell me that there was an extra charge if I wanted it (after they offered it to me). I told them no and that I was ready to upgrade when I originally checked in and was told there were no options available for the bungalo and that now I would NOT pay an upgrade fee because of their lack of maintenance on the room they booked me in. I accepted staying in another room that they "found" because I really have no other option. The hotel is not organized, does not maintain simple security measures as door locks and lacks customer...

Good location, close to the center of Ilhabela, nice clean rooms, awesome breakfasts, I filled up on freshly squeezed marakuja, pineapple and orange juices every morning. They mixed it up a bit, some days we had the tapioca crepes which I've never had before coming to Brazil, some days we had the pao de queijo but yeah, as far as hotel included breakfasts go this was pretty stellar. I would have given them 5 stars but the internet was horrendous, I'm not sure if this was the hotel issue or just crappy broadband on the island. Also, I don't think anyone spoke English including at the reception but this again is a common story on the island which definitely seems to cater more to local tourism which could be part of the charm, it's an interesting experience trying to get by on a combination of google translate...

I recently stayed at Pousada Vila das Velas for my brothers wedding which was held at the hotel. ||With a small beach stepping down from decking and nice pool overlooking the sea, it provided a fantastic backdrop for the wedding ceremony itself. ||Over the course of the four days I stayed in two different rooms. The first was a lovely twin room which had everything that you need. The second room was a lovely bungalow right on the sea front with a lovely mezzanine level to sleep on. ||Being a Pousada, it's more like a B&B than a hotel so there isn't a lot of facilities on site. Breakfast every morning was lovely, with a wide selection of fresh fruit, bread, sausage, eggs...