DELPLAZA Excelsior São Paulo - By Monreale — Hotel in Região Imediata de São Paulo

this hotel and service definitely does not deserve 4 stars. Maybe I will describe what I didn't like: hotel staff don't know a word of english, only one person barely knew spanish the rooms are not soundproofed at all, it's so loud there that I barely squinted my eye. The main fault is the large hole in the wall for the air conditioning, which is not sealed at all. Traffic on the street, people shouting and construction works in the middle of the night even though my room was on the 20th floor it was awfully noisy outdated rooms horrible, dangerous neighborhood. Many people warned me not to leave the hotel in the evening a situation that I definitely did not like: I arrived at the hotel after 9 am, I had check-in at 2 pm, but this is how my flight turned out. there was nothing I could do. I asked if I could eat breakfast at this morning and give it up the next day as I had to leave the hotel before 5am due to another flight. I was told that this is not possible. At every other hotel in South America, they didn't make a problem in this case. This is a huge disadvantage, the quality of service and the lack of focus on customer needs. very bad...

What I liked: I was able to check-in at...

Staff was nice and helpful. If the front desk ENG speakers are out, they'll do google translate. They were very responsive to emails during the months leading up to my stay. Air conditioners are very sensitive, so only run it on max volume and cool for a few hours to make the room cool then cut back to the low cool setting and not quite coldest on the temp control knob or unit will freeze up and not work at all. Their wifi barely works (think 5 seconds at a time between freezes if trying to watch a movie or video and significant wait times to websurf), so don't count on that at all. Some rooms (I stayed in 2) have very difficult to open doors; if this happens after you get the green light from dipping your key card, pull a quick up on the handle then down to open. If you need to add a day to your stay, do it ahead on the site you got good pricing on if you know in advance. I added mine at the desk and paid almost double than the website though which I booked it. Great location...so close to metro, shopping, pharmacies, grocery stores, restaurants, etc. I heard to be careful walking alone at night and to keep your wallet & phone in...

Staff was nice and helpful. If the front desk ENG speakers are out, they'll do google translate. They were very responsive to emails during the months leading up to my stay. Air conditioners are very sensitive, so only run it on max volume and cool for a few hours to make the room cool then cut back to the low cool setting and not quite coldest on the temp control knob or unit will freeze up and not work at all. Their wifi barely works (think 5 seconds at a time between freezes if trying to watch a movie or video and significant wait times to websurf), so don't count on that at all. Some rooms (I stayed in 2) have very difficult to open doors; if this happens after you get the green light from dipping your key card, pull a quick up on the handle then down to open. If you need to add a day to your stay, do it ahead on the site you got good pricing on if you know in advance. I added mine at the desk and paid almost double than the website though which I booked it. Great location...so close to metro, shopping, pharmacies, grocery stores, restaurants, etc. I heard to be careful walking alone at night and to keep your wallet & phone in...