Hotel Arpezos — Hotel in Kardzhali

Good points first: The hotel was recently renovated by the looks of it. The room was relatively comfortable and clean. No issues there. ||Bad points: |1) the hotel doesn’t seem like it has a very good escape plan if (god forbid) there were ever a fire. There’s one set of stairs and then elevators. If the fire is on the stairs then I’m afraid you’re gonna have to jump or hope you’re saved. Thankfully I wasn’t on a high floor so I reckon I’d have been able to jump and survive with broken legs if things got bad. |2) the room consumables were frugally placed. 1x toilet roll, 1x small shampoo, 1x towel, 1x tea bag, 1x coffee sachet. |3) There are no double beds in the entire hotel. Just two singles pushed together. |4) there was a window in my shower which looked out onto my corridor so anyone walking to the end of the corridor can watch you shower. |5) Gym is minging and full of ancient equipment |6) Staff are rude and completely unhelpful. The one woman on the front desk I had the misfortune to ask for basic help from was the most miserable and bad tempered individual I’ve met in Bulgaria. I asked her for a toilet roll and I got a stroppy tut and she shuffled off in a mood and came back with a plastic bag full of hand towels. Same woman when asked for an iron and board came up to my room with just an iron and when I asked about whether she had a board gave me a similar stroppy attitude before shuffling off to get me a board. ||I’d definitely give this place a swerve if you’re in town. It’s like something straight out of pre 1989 Cold War Eastern Europe, and to be honest it...

Pluses: Good location in the center of town, nice views from many of the rooms and a decent breakfast.||||However, the staff were rude and unwelcoming. On arrival we were given a hard time for traveling without passports, even though we possess Bulgarian ID cards which are entirely acceptable. In the end they begrudgingly accepted them without any sort of further explanation or apology for the inconvenience. After entering the room we saw a price list where our room was listed as 20% cheaper. When we asked at the front desk about it they acted unnecessarily defensive and refused to listen when I explained that the price list in the room was different than the one hanging in the lobby. Later in the evening when we returned to our rooms the price lists had been removed. Overall a pretty sketchy feel. ||||I know the town well and can say with certainty that there are plenty of better options in Kardjali, so Arpezos should be a...

The reception staff was unwelcoming and unhelpful. The prices were quite high for the quality of rooms that they offer. Luckily we were only there for one night. The only thing going for this hotel was the location, which was convenient. ||||They say that it is necessary to "innovate or die" in business. However, this hotel seems to be blissfully unaware that they now function in a market economy and that they have competitors all...