Hotel Rostov — Hotel in Pleven

The hotel has great location, that’s the only plus.|First of all the lady that checked us in had no clue how to create an invoice, that’s quite important for a business trip. After it took us 10-15 minutes to check (after some travelling that counts for more time taken from your life) we went to the rooms they had prepared for us. They were small and cozy, but.. |The mattress was old and uneven, the mini bar was unplugged from electricity (a few months ago, judging by the smell inside) although there were two bottles of water and three old bottles of juice, so it’s not a big deal. The walls are thin, you could hear the phone notification ringing from the room next door, so “bye, privacy, my old friend”. The bathroom wasn’t really cleaned in quite some time, there was no “sanitized” sign, the shower was leaking, the towels smelled like they may have been washed.. once.. some time ago.. There was no hairdryer in the room, when we got one from the reception there was only one place in the room to plug it, next to the tv AND the refrigerator, which means you can choose the one you need most and use it (this includes charging your phone, laptop etc. ONE place to plug electronics in the DOUBLE room). The phone that could help you reach the reception desk, without going a few floors up and down wasn’t working either, but that’s like a free gym card included, isn’t it? I understand Pleven is not a huge city, but this place should stand up to the standards of a FOUR STAR HOTEL IN THE...

What an awful experience - staff pleasant however after an hour it was short lived. We had been at hospital all day in Pleven and booked Hotel Rustov based on its descriptions - sadly no air conditioning that was working, we had to have the windows open to air the room which was soon very noisy due to traffic music and bars outside, there’s a bucket full of water in the shower??? If we wanted a shower I am not sure of the purpose of it being there, then when we asked for cutlery to eat with our takeaway we ordered (Chinese) we were given 1 spoon and a cheese knife - to share between two people? When I asked why the restaurant was closed - I find it difficult to believe that room service doesn’t provide cutlery which is also mentioned online - the room is hot, small and not comfy at all - a refund will be requested - and I won’t recommend to anyone in the future - a stressful day waiting for outcome from hospital - was hoping to relax and feel comfortable hotel rustov did not deliver this or give us that experience or customer service and...

The hotel is near by the centre but I’m very disappointed from the services and the facility of this hotel from the fact it is not more than 2. We came in the night to check in because we were travelling a long way and we were feeling uncomfortable. The receptionist Rosica was nice, but she don’t look at us, only looking at the computer screen and talk only to my boyfriend, she told us the number of the room, floor and that was it, nothing like information about what we have included in our staying . The room was awful, uncomfortable bed, the tv and the phone haven’t even worked, the floor was full with scars from iron, we had a mini bar without prises .... we were really disappointed and I think this is not a 4...