ARK HOTEL — Hotel in Khan Sen Sok

Cleanliness was good when and if they cleaned the room. They wouldn't clean when I put the "please make up room" sign outside. But they cleaned when I personally told either the cleaning staff or front desk. Location was terrible for me because there's not much within walking distance. See for yourself on Google maps.Service was none existent. The hotel is run by Chinese who cater to Chinese only. Therefore the TV is in Chinese, the menu is for Chinese, the food items in the room are from China for Chinese, the drinks for sale at the front desk are from China and all the labels are in Chinese only. As an Asian who was born and raised in Europe not a very welcoming set up. At first the Chinese looking staff greeted me in Chinese until they figured out that I am not and since that moment no more greetings whatsoever. Not sure if hat I need to be greeted or noticed, but at any "normal" hotel, that is the least that a guest can expect. I've booked this place because of the gym, but what a joke of a gym. Looks like someone just purchased a cheap treadmill, hometrainer and elliptical so to have the bare minimum in order to be eligible to add a gym under facilities. I didn't even bother trying any of the 3 options out. There's a small restaurant attached to the hotel and no surprise here, also the restaurant caters to Chinese only. Menu is for Chinese people. Although requested a non smoking room, my room smelled of cigarettes. The pillows smelled like it and there was even an ashtray in my room. Don't get me wrong.... I have nothing against Chinese. But if you only cater to Chinese people, then don't expect Europeans like me to return to your hotel. I've stayed for 6 nights and not 1 day I felt welcome or appreciated as a guest. So therefore I couldn't recommend this...

We have been here twice since we wanted to have a place close to the airport. The first time (on arrival in Phnom Penh) our room smelled intensely like cigarettes so we asked for a non-smoker room for our last night before heading home. They were very nice about it and gave us one that smelled way less smoky. The rooms look clean but upon closer inspection I found a toe nail next to the bed and chewing gum glued under the night stand lamp. Most of the food they have in the snack bar in the room was alredy past expire date. Somehow, we payed 80$ for the first night (we had an early reservation) but the daily rates provided on the screen on the reception suggested that we could have had a suite for that same money. Our second stay was less expensive. Also, the rooms are not very well isolated from the sound in the hallway so you can hear almost anything that goes on in front of the door. The personal was very nice and helpful. We got reducted 5$ from our 20$ deposit for dropping a glas which was fair. We cleaned it up and left the shattered glas in the ashtray of our non-smoking room so the house keeping does not get hurt. We will probably be looking for an alternative next time we are...

Stayed at the 2 bedroom suite. It's quite small and the room is a bit bare with only the bare essentials.The bathroom was very small, and the combined shower toilet configuration is hard to get used to for us westerners, as the toilet become completely soaked and uncomfortable to use after someone showers.However it is clean by Cambodian standards, and the rooms are comfortable enough once you get used to it. The aircon works great, and the location is very quiet.This is not a good hotel for families with kids. But if you're single or couple, it's not a bad option considering the price. There's not much around the hotel for tourists.Looks like it's only catered to Chinese customers as the staff couldn't speak much English. The TV only has Chinese channels, and Chinese ads are posted...