Be sure to always sign so you don't have an experience like mine with staff first phoning on the hotel phone, then my cell phone, then knocking on my door with the Do Not Disturb sign on the door while I was trying to sleep, then manager taking offence so room not cleaned. We stayed approximately 2 weeks here at the Wainwright Best Western, and 1 reservation would turn into an extended stay. It was on a Thursday night that I told the front office that that was the last night of our 1 reservation but we were extending it, so would be have to leave in order to book back in for the next reservation. No it was all good. So Friday morning, again I went to the front desk and was told everything was good. In the morning I wound up going back to the room and since my key cards didn't work, I had to get the front desk to reactivate them, again nothing said, then Saturday, the 2nd day into this reservation, I stopped at the front counter telling them I would be working in room all day, so I was putting up the Do Not Disturb sign. He said that was fine. Then that night after work at 8:30 at night, the phone rings, then the cell phone and then they came and knocked on the door with the sign on the door. All over apparantly, the staff not getting a signature for my stay. I don't work there. I don't know what is needed. And if the staff doesn't know that is a manager problem. Do not put this on the people staying in your hotel. Now earlier one of my first days at the hotel, a young girl needed my cc so she wrote on a card, sliding it under my door stating if I could come to the front counter for a moment. I did, she did what she needed to do with my cc and that was it. It was great. That is how it should have been. When I phoned and spoke with the General Manager, she spoke to me like I was a little girl, and I wound up telling her I was done speaking with her, that I was going to go above her and talk with the corporate office. Which I did. I spoke with 2 from corporate office. Then once again our stay needed to be extended, but this time I made sure we signed. However, when we got back to our room after a long day, the room had not been made up and no fresh towels. Guess the manager figured she would show me for going above her, and tell the staff not to clean our room. Apparantly the hotel is needing to contact me back and this can take up to 5 days.. Still waiting for this to occur. The hotel is only as good as the last stay, and I was told, Best Westerns are all different. I will wait for someone to contact me and see what occurs. By the way I am a Diamond Elite which is the top tier. So if they treat me like this, how will you be treated if you are not at this level yet? Very horrible...
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