Camperland RV Resort & Cabins — Hotel in Area D (Popkum/Bridal Falls/Wahleach)

This was my 'go to' for the last several years. This year I was not impressed. Arrived Wed, and although when reserving in advance, I request to not be in the lower section( feild ) closest to the freeway traffic. I was told "that's the only area that's available "

The whole area was unoccupied. 20 to 30 other sites in that section alone . At 930pm 2 couples set up directly next to us. I let them know I had a sleeping 4 yr old two feet away from where they were having dinner , suggested they could move their table, they couldn't be bothered, "they were having dinner in their own paid site". They were up until 230am " loving their tequila" and yes it was vocalized several time throughout the night, as their spot light shined brightly onto our trailer. 6 am one of them started the truck and left but had the great idea to leave the barking dog outside.

Our site was next to the water slide parking lot so 9 am school buses start pulling up, teachers oblivious to the sleeping campers on the other side of the bushes , they screamed at their students and the kids screamed in excitement. I went to the office to complain , requested moving. Nope, there was nothing they could do. My neighbors moved tho, ok ok .. so we slept Thurs night. But low and behold Friday morning 4-5 more buses with more screaming school kids arrived.

At 430pm three East Indian families with 8 screaming kids arrive in 5 different cars. They occupied one site, directly next to us. Mind you there are still approx 20 other sites in the area , away from our site. They wait until 930pm to start setting up a small village of tents. Playing Punjabi music and kids running through other people's sites. It seemed to be a spectators sport as other campers watch. 1045 pm with 5 of their 8 kids screaming " I love soccer" kicking the ball into our site directly next to our fire, we decide to lock the trailer and leave for the night.

Keep in mind 10 pm is quiet time but who actually checks or who really cares at all. Where are staff after the store closes at 8pm? ....Just Call the after hours # in case of an emergency?

Saturday we returned to pack up and leave. Again told, sorry you've experience that, there's nothing we can do! As a business they should keep in mind schools are planning year end class trips to the water slides, mid to late june, why put campers in that area Monday to Friday when there's lots of other sites free. And maybe hire staff to monitor the camp site after hours. Even off grid camping there is a park ranger to monitor the area.

Worst experience in my 30 years of camping.

Follow up: regarding Shane Edwards review : No he was not in our party . I was camping alone with my grand kids.

But Yes, I was originally offered site 11 , I declined bc it was closer to the freeway and further away from the bathrooms and pool. I was told 18 had no one on either side.

I did report the event from Wed night to 2 separated staff on Thursdays. Was told sorry. Asked to move, I was told nothing was available but my neighbors moved later that day. At that time I asked that it be noted to never put me in the...

As I write this review, I find myself torn. As the facilities were adequate, but I felt that for $66 a night I should get a bit more. I booked our camping trip a week before going, after we had done a quick site visit. I found Camperland nice, just a bit tight as the space between neighbours was not like it is in a regular campground. But as I understand things, because I am new to camping this is the norm for RV style campgrounds. The lodge was interesting, the playgrounds were great, bathrooms clean enough, although I thought it was a bit cheeky to charge for hot water in the showers, and the waterslides fantastic. Where I found this campground really fell short was patrolling and monitoring guest experiences while on their campsite, which you would expect at $66 a night! They touted themselves as a FAMILY driven campground, with restrictions on noise and hours, exactly what I was looking for. As I understood things, they kept an eye out on things and made sure everything was safe and peaceful. I did feel safe, it was just it was not so peaceful. There are minimal patrols if any.... I didn't see any. On the way out, I thought I would mention to the staff my less than desirable experience. I think in the back of my mind, I wanted them to say something like. “Oh my goodness, we are so sorry that happened to you, please accept our most sincere apologies and we would like to offer you a discount on your next stay to prove this is not a common occurrence.” Or “We will have review how we are patrolling the facilities to try to mitigate that from happening again. It is not the norm here at Camperland at all and we are so sorry. Please be assured if you return you will not experience something like that again.” Rather, I got a girl who said things like….. “We have staff who live on site and they didn’t notice anything.” “If you have a problem you need to complain so we can fix there is nothing we can do if you tell us after it has happened.” And, “Yes we patrol but we stop at about 10:30PM, that is how it works here, we saw noticed nothing going on.” There did not seem to be any sympathy that I had had to listen to loud music and excessive profanity for 2 days or that I was astounded that at $66 a night I expected pro-active security rather than reactive and it was my problem not theirs to report it, as it was not their job to “notice” it. I don’t think I will be returning…………… On second thoughts, I might, as I want to find out if it was a one-off experience, and the facilities are quite good and close to home, I just left with a really bad experience and got no recognition when I complained, and was made to feel like it was my fault. So, I wanted to vocalize it here. I feel a bit better now! Lastly, I am also curious to see if anyone at the company takes any accountability with this post and extends an apology or olive branch of some sort. Not such a happy camper today! Peace...

CONVENIENT TO STAY BUT PAYMENT/BOOKING/CHECK OUT/STAFF A PAIN

We stayed in the Hawk's Den which is one of their cabins at an amazing rate of about $300 a night all in (YIKES!). But it was the best option out there if you don't have an RV and don't want to tent it. Like my caps title says, it was convenient, and the Cabin was pretty nice.

The booking was a pain. The website isn't the easiest to use, and although they charge you extra people over the 6 person base rate, you can't pay for that in advance, even if you call in to try.

At check in, the lady was nice enough, helped us get an extra tent site ($50 a night, not cheap), but she never told us anything about the cabin and even failed to give us the key. Only when we came back to get the key did she say:

-Wash all the dishes -Take out all the garbage -Leave the bedding and linens

We looked in the cabin, on line anywhere to see if we could get something in writing to show exactly what we need to do. No luck so we just took the ladies word for it. However, they only give you one dish cloth and no drying rack. So we did the best we could after cooking for 7 people and washed all the dishes and left them on the counter to dry. Of course we took out all the garbage and then left to check out.

The lady at the check out not as nice. I would describe her as power trip girl. She now says

-Did you use the BBQ? No it was garbage we used our own -Wash all the dishes ? Yes -Take of the bedding off the beds? No we were never told to do so.

So off we go back to do the strangest thing as we were told to take the bedding off but to leave them on the bed? Whatever, if that's what power trip lady wants that's what we'll do.

So we do all this and go home thinking all was well, but look at our credit card statement and see a $25 charge. I call on a Thursday to ask what that's about. She says its a cleaning fee because the dishes were left on the counter and there was garbage in the washroom. I can guarantee there was no garbage as we had the "luxury" of doing two checks before we left and the dishes on the counter ? Come on, what else were we supposed to do with no dish rack and one dish cloth to dry?

She said she would leave a message with the manager to call me back. Friday passes and so does the weekend. I call on Monday and leave another message because this elusive manager is no where to be found. Tuesday passes no call. I then leave an email to the Camperland on their website. To date no reply. Of course since they don't have a direct email contact, but only a website contact page and they don't give an email confirmation of your contact it is possible they never got that email.

Long story short, out $25 more after spending $300 a night with no response whatsoever from Camperland management.

I wouldn't recommend staying there. You could be lucky and not have to deal with the staff or payment issues, but that's...