The Bonniebrook Lodge — Hotel in Area E (Elphinstone)

I was booked Oceanview room and I travel with a certified service dog. They refused to honor the booking and offered the subpar garden view room which is not even in the same building. The excuses they came up were ridiculous. They insisted people who book Oceanview might have allergies and because the ocean view rooms share hallway and and common spaces, so because of possiblr allergies, they cannot accommodate. First off. I would have checked in in the same hallway. Second, service dogs are allowed in restaurants, public places, even airplanes and hospitals. Anyone who has such severe allergy that they cannot even share common spaces probably won't be checking into a hotel. Then they claimed it is a safety issue, as they have no elevator, to access the penthouse unit that I booked with a service dog.. I have no mobility issues. Not everyone who has a service animal is in a wheelchair or blind. Bottom line. They refused to allow me access to the room. I canceled as I would not even feel comfortable there after this hassle. The whole communication was unprofessional and it appears the manager neither has a last name, nor the knowledge about accommodating people with disabilities. Other than, apparently, people with severe dog allergies. I felt like a second rate person and did not even make it through their front...

Have known it for being a great place to stay. Stayed two nights and for 600 i was expecting more. Due to COVID19 i was told no housekeeping, and they mean it. No offers of towels or phonecall to see how our stay is going. No trash removal either, i had to walk it to the office. Lower the price if i have to carry my own trash. ||I came here with wife and kids. One of my kids is Autistic. Having had at least more towels and and some kind of room sevice be performed would have made for better stay. There was lighting dangling from the ceiling on a track mount, and i reported it as it was over top of the kids who slept in sofa bed. Was told it keeps popping out, but its safe. Thats it. Exterior could use work too. Porch light was out and thankfully we never walked into a bear.||I think its under new ownership. Tip to owners, to have a hotel up in gibsons and be successful, you have to be like the locals. Friendly and hospitable. We booked with a women on the phone named Gaelen. She was very helpful and friendly. Perfrect representation of coaster attitude. We did not see her...

We booked 3 nights at Bonniebrook and stayed in one of the cottages as we brought our Duck Toller dog with us. The property itself is nicely located directly across from the beach and a stones throw away from Chaster Beach where you can view magnificent sunsets. The cottage only had a queen sized bed although there was ample room for a king. The bed was soft and saggy and did not give a comfortable night's rest and the sheets felt sticky. There is no A/C but they do have a ceiling fan which was definitely necessary. The room has a small bar fridge but it's awkwardly located in the bathroom which isn't really a room it's just an open space which is part of the main room with the shower and toilet behind a sliding door for privacy. The entire property isn't particularly well taken care of, they need to spend some time on grounds and building maintenance and update the cottages all round, they are dark and outdated. Also, the office isn't open all the time so it's hit and miss if you can go in and talk to anyone. For the price they are charging, it's not...