Rodd Brudenell River Resort — Hotel in Georgetown Royalty

Stayed here 5 years ago and it was lovely. Now some unfortunate circumstances. The rooms are terribly outdated and no housekeeping for a 10 day stay!! (at the full service price I paid for the room). They asked us to put garbage outside the room. One evening with full baskets we called the front desk FOUR times to collect the garbage and it didn't happen! On one occasion we purchased insect repellant at the little shop. 30 minutes later I found some in my golf bag and tried to return it at the front desk. Same guy as garbage situation (hefty bearded) refused. He didn't have the authority??? I had to speak to the Manager in the morning??? Keith did authorize the "return" and said he would look into it. Kids running up and down the hall shouting one evening at 9 pm. Response from front desk "quiet time is 10 pm. Not sure why front desk staff doesn't have authority to return a $16 unused item. Television was ancient and didn't work properly. Lots of flies in the room. The staff was good about providing towels. Overall the service needs upgrading and staff needs better training in customer service. The golf courses are lovely. Dear owner you can suggest I am not on your guest list (pseudonym) and thank me for my feedback but what you need to do is improve the operation of your hotel. Next visit to PEI will NOT be at Rodd Brudenell. I. F.

To their credit Keith responded to my email in a constructive manner. I should stress the scenery around the resort is beautiful and the golf...

Really quite disappointing. We were a large group (40) of golfers and it appears that this resort is having some serious managing issues. We had stayed here several years ago and much better experience. Upon checkin the front desk kept arguing with many of us that some of us were booked for the following weekend, this makes no sense as the trip was all booked by one person but they kept insisting that we were wrong. Then they kept bouncing people from cabin to cabin during the stay and they just kept saying "see us tmrw and we will figure out your room". There was never an apology of any sort or attempt to show their regret for the all of the problems. The staff in all resort areas were poor and I imagine this is part of the problem with getting people to work these days which many businesses are having issues with. Especially considering the size of the group we should have had an upper management visit. The golf courses were beauty, well kept and the staff on the courses were very good. We had one rude starter but no big issue, he made us all go back and get receipts for our round even know we were staying at the resort and no requirement the day before. Not a big deal and most likely policy but his approach could have been more friendly. This eases easily forgotten once we tee'd off on the beautiful course. I sure hope they get things together at the resort but I won't be back...

Unfortunately not good enough. The place feels old and tired, with room decor and furniture from the 90’s. This meant that my daughter slept on a rickety, sagging pull our sofa bed. My wife and I enjoyed an ancient mattress which bounced the other person off the bed each time the other turned over. The a/c sounded like a 747 spooling up every time it clanked and banged into action.

It’s not very clean either. It feels like it’s had a lifetime of light touch housekeeping but never a proper clean. The photo shows an example of ages of dust waiting for a vacuum. Housekeeping is minimal supposedly for the environment - but not making beds doesn’t help the environment. They came in each day and refilled the coffee and hung the towels but didn’t do any more than that - for example an empty tissue box stood on the bathroom vanity for our whole stay without ever being replaced or even thrown away.

Breakfast is like a Hampton Inn freebie except it’s $18 per plate.

My wife reported that the spa was good.

Unless you’re here for the fabulous golf courses, stay elsewhere. It wasn’t worth the $1100 the room cost us for 4 nights and we...