Bayside Inn & Waterfront Suites — Hotel in Ontario

A NIGHTMARE that we almost COULD NOT wake up from; requested a refund and ran as fast as we could.

Arriving at Bayside Inn, it appeared to be in the midst of major construction. While checking-in, we inquired about the safety parameters of hosting guests in an active construction zone and were promptly reassured that safety is ALWAYS their HIGHEST priority.

My Girlfriend and I picked up our keys and went to our room. As we shut the door behind us, the parking lot was still visible due to the absence of a door-frame. Our bathroom was HORRIFIC; the toilet was REVOLTING, there were dead CREATURES in the bathtub and permanent brown STAINS on the walls. The bedroom was worse. The linens appeared dirty but smelt of bleach. The ceiling was decorated with a myriad of holes, exposing the ceiling ventilation system and studs, each having a unique shape and diameter. Our entire room smelt of SPOILED east Indian food and MOLD.

We returned to the front desk to raise our concerns, to which we were told that our room ‘is one of their BEST’. In utter disbelief, we followed the front desk lady to the two other unoccupied rooms that were available. The bathtub of the first room was filled with 4-inches of murky brown water. The second room’s lighting did not work.

We asked for a REFUND and were told that it needed to be approved by the manager who was overseas. We waited patiently for 30 mins. The manager eventually approved our refund request insofar as there were no damages or stolen property. The lady at the front desk then went to our room, pulled the bed-skirt off the bed, and returned, claiming that our room had been ‘used’ and therefore cannot process our refund.

Frustrated, we referenced a series of FEDERAL HOTEL FIRE-SAFETY STATUES as well as HEALTH & SAFETY VIOLATIONS that were visible to the naked eye. We explained that if we were providing a service to which a customer was unsatisfied, we would apologize for the inconvenience and issue a refund.

Further, the Inn has an internal policy that states that ‘if a guest occupies the room for longer than one hour, they cannot be issued a refund’. We were led to believe that this policy was, in part, the reason why the front desk lady had been stalling profusely over the course of issuing our refund.

As soon as we got our refund, WE GOT THE HECK OUT OF THERE, AND DIDNT LOOK BACK.

DIRTY DISHONEST BUSINESS WITH NO REGARD FOR SANITATION OR CUSTOMER...

We were very excited to spend the weekend away by the waterfront with a private balcony. When we arrived, we had to wait for the manager to arrive to check us in. The manager was very nice and pleasant, easy to deal with. Once in the room, we realized the light in the shower did not work which meant we would be showering in the dark. The mini fridge was leaking everywhere and there was ice piled high in the freezer including a stuck water bottle after being told it had been deep cleaned (co-vid) and that everything was spotless and it had been inspected. We decided these were not awful and that we could live with them as the bed was comfortable and there was a balcony to smoke on (although not actually private as the website says, they are connected to the person next to you) Then we heard the trains and the planes coming and going. Wow. What a nuisance. We checked in shortly after 8 pm. We decided to take a little tour and grab some food. We came back just after 10 pm. When we walked up the stairs, the door was absolutely covered in bugs because of the porch light (to be expected when right beside the water) but when we entered the room, it was infested with all those bugs that were on the door. They were on the walls, the ceiling, and worst of all in the bed. We were asked if we had left the door open, which we had not. manager said he would come right away to take care of the problem for us. We decided we did not want to stay where everytime we would open the door or leave the light on inside (the porch light could not be turned off). Again, nothing with the manager, but we were made to feel like we had caused the issue and that we were in the wrong. We were refunded for the second night, and given a 25% discount for the first night. We requested to speak to head office and were not given any information whatsoever to explain our side of the story. So we spent 156 for a room that did not look like the pictures, that was extremely noisy, that was infested with bugs for a total of 2 hours and then proceeded to look for a new hotel for 3 hours because all other hotels were booked (when this hotel was totally free as we had been offered a different room that was also absolutely covered in bugs on the door). Again manager was nice, but this is not an experience I want again I would not recommend staying...

My son and I stayed overnight as we traveled from Montreal to Niagara. This is a throwback motel just putside the West side of Kingston. Small. Unassuming. And right on the banks of the St. Lawrence river. Our two queen bed room was spotless and included a freezer/fridge, microwave and kitchen sink. The proprietor thoughtfully includes dishsoap and scrub brush. Bathroom was small, and once again spotless. The bathtub/shower is very small and the shiwer head is placed at a height of maybe 5ft 8 inches. So at 6ft tall I uad to bend into my shower. Water was hot and the pressure was good. Bed linens were crispy clean. The beds and pillows were superb. I saved the best for last. In the rear of the hotel thete is a yard with a firepit and a riverfront dock with Muskoka chairs and tables. We sat out with drinks and in my case my pipe and we shot the breeze and listened to music for about an hour. There are a few river-facing rooms you could ask for when booking. We paid $125 CDN all-in. It's not fancy...but if you want a clean, inexpensive little throwback to anither time, this is your place. One delightful issue though is a train track thar runs across the road. The trains come through regularly during the day and sound their whistles on appeoach into Kingston. This ends at around 10pm. I loved it. Some might not appreciate that...