Travelodge by Wyndham Trenton — Hotel in Quinte West

This is the most unprofessional hotel I have ever stayed at.. This place is a garbage dumpster on fire. The worst housekeeping, the ABSOLUTE WORST hospitality workers...

We had to book a last-minute stay for a Tuesday-Thursday stay. My husband had to go to Nappanee to be there for his best friend of 25+ years euthanasia. We chose this place because it was closer than Kingston (where we usually stay to visit him). What a massive mistake that was. The room was scorching hot. It took forever to cool it down. Why wouldn't the housekeepers at least turn the AC on slightly because they knew a booking was coming in??

The room was dirty and gross. The yards!!! We have 2 pups, and one of us never left the room to ensure the dogs weren't barking. So speaking on "pet friendly" We went outside so they could releave themselves. There was dog shit EVERYWHERE!!!! We picked up a few poops 💩 so we didn't have to worry about stepping in it. So clearly not maintained. There's broken down buildings all along the side of the grounds. There is no trail side walking path at all.

There were a few couples there that just stayed in their vehicles all night, the back door is broken and reading the reveiws... it's been broken since 2023!! They let the homeless come in and stay at an extremely cheap rate after rooms aren't booked, as we were told by the couple that were doing this. That's why the back door is busted open, so they can gain entry and the front work desk people can pocket the money. So they're arriving after midnight, and the walls are paper thin, so you're hearing absolutely everything!!!

We take our 2 dogs out in the evening and night to relieve themselves, obviously. There's a couple there with a small dog, off leash, and charging at our newer rescue dog and our other pup. My husband asked for them to put their dog on a leash as it is the rules of the hotel. THREE TIMES IN ONE EVENING, my husband had to swoop the rescue up after being asked to leash your tiny dog. They ignored such a request and started to set fireworks off by the water... It was not a holiday, not even close. I called the front desk and asked for the main number to Wyndham Travelodge... He said, "I don't have it." Again, I asked, "You don't have the number to your employer?" No, you have a phone search it. I said there are people setting off fireworks, and their dog has tried to run at ours off leash 3 times now in one evening. My response was "not my problem,"and he promptly hung the phone up. I did search for the number and spoke to a woman who couldn't care less.

I've waited over a month to hear back and nothing. The maids scream at the top of their lungs and open and slam doors when you can put your cart in the door to avoid this. Again, paper thin walls... Are they doing the cleaning for the 3rd floor at 6pm? Why? It only has 3 floors, and check-in is 3pm, and check out is 11am... It's a small hotel.. Noting to do, no pool, no spa, no hot tub.. But we paid over $200 a night for absolute trash. My husband went down both mornings for breakfast.... NOTHING. Absolutely nothing but rotting apples. He had to leave by 7 for his friends euthanasia and there was absolutely nothing but rotten apples and zero the morning before.

I waited the week I was told by the representative, "You'll hear back in a week. "... It's over a month, and absolutely no one has reached out.

So they let homeless people stay there, the maids scream at each other, no food in the morning, the grounds are overgrown and covered in dog poop, and they do not instill the leash policy. There will be no breakfast. You pay over $200 a night for a bed. The water was cold in the shower, thr maids are screaming and the front desk will tell you and I quote "not my problem" and hang up on you after telling you to reach the number to corporate yourself. If you do, put in a complaint. They won't get back to you, and zero money will be refunded. Your safety isn't insured as homeless people are freely allowed in after a certain hour, they told us and paid cash....

There is an issue with the room door locking system and the manager/owner refuses to fix it and leaves it totally in the hands of the guests. ||I don't know exactly how this system works, but the gist of it is that if you hold the door handle too long (however long that's supposed to be) while unlocking your room door with the key card, the door will not lock behind you. It will close, but not lock. People will have access to your room, which is particularly worrisome if you don't use the inside door stopping lock while you are in the room, or when you leave the room.||One person in my party accidentally put the key card in the door next to ours and opened that room. We thought that the key card was not properly reprogrammed after the last guest, and that we had access not only to our room but the one next door as well. ||Since this happened just before our checkout, I complained to the manager/owner, as I felt bad for the people staying in the other room, and I was wondering how many other guests may have had access to our room during our stay. ||The manager/owner said that the stuff tells the guests checking in not to hold the handle too long as while unlocking the room. I don't remember the precise instructions they give because I was not the one checking us in, and I don't remember the instructions the the manager/owner repeated at checkout after I complained. ||Regardless of what those very imprecise (that much I do remember) instructions are, the system, as it is programmed now, is not secure. Guests should have full trust that when they expect the doors to lock, the doors will actually lock. Simply handing over a key card with a few words of instruction is not enough and does not release the hotel from their responsibility.||I imagine that the hotel has the system set up that way to make it easier for the hotel staff to clean rooms, but it leaves guests in a vulnerable position. There are plenty of reasons why a guest may easily forget those instructions, or interpret them incorrectly, etc. so, it should never be possible for guests to disarm the locking system so easily, especially accidentally. ||I provided this feedback in the client survey I received after my stay, and I was later told that this information would be sent to the hotel. Knowing how dismissive and argumentative the manager/owner was when I complained, I don't believe he will fix the problem. He wholeheartedly believes that this is a customer's issue, not his or the hotel's.||I will never stay at that hotel again (because of the manager/owner's attitude towards this issue), or another Whyndham hotel (because they obviously are unable or unwilling to provide adequate security in their hotels), and I will ask plenty of questions when I am handed a card key in...

I have never, in my life had such a poor experience with a hotel.

We travel a significant amount and therefore we are Diamond members with Wyndham. This means one of the perks can be early check in.

We called the day before to confirm that early check in was available, as we had a wedding at 2 o’clock that day and we would need to get ready in the room. The gentleman we spoke to on the phone explained that they were fully booked but because we are members, we absolutely could do early check in. He said early check in would 100% be available at 1 o’clock but due to the timing of the wedding, he was fairly confident we could get into our room anytime after 12.

We arrived at the hotel at 12:30. The lady at the front desk told us we absolutely could not get into a room until 3. We explained the entire situation, we told her we had already confirmed early check in and that we had a wedding at 2 o’clock.

While she was polite, she did absolutely nothing to help this situation. She didn’t check with a supervisor or manager, she didn’t check to see if they could get us a room, she simply told us we were out of luck. We again, mentioned that we would be missing a wedding due to their disorganization and she said there was nothing she could do.

We called the Ramada and they got us in within minutes. Thank god for them or we would have missed this wedding.

I will never return to this hotel and I will be sure to pass on this story to anyone who is travelling to Trenton.

We completely understand that things happen. Even if they could have gotten us in at 1 or shortly after, that’s understandable. But to tell us there wasn’t one single room available prior to 3 o’clock, after confirming multiple times just 12 hours prior? That’s not acceptable. Please check the Ramada when you travel to Trenton. They were so helpful and kind, and the...