MTN Fun Basecamp — Hotel in Squamish

Edit- unfortunately it was very clear that the blocking of the barrier was done deliberately.

The blocking of the walkway was done immediately after I used it, and there was no car at such stated in your response as I was there the entire time it was happening. I should also mention that a car cannot fit on that walkway..

It’s not about the Airbnb stating that there are stairs. It’s about the deliberate blocking seen in the photos. It’s not the fact that there was no accessibility. It’s how it was handled. We felt uncomfortable.

Also, your Airbnb ad reads 10-10 and we double checked before making this review. We can see your Google states 10-6 but we went off the air b and b add at the time as that’s where our booking was placed. We were unaware of the Google times.

Your response honestly makes us feel gaslighted, and we would hope that you would take us seriously for future guests.

It’s small things like this that really matter when you’re running an Airbnb and it made us extremely uncomfortable. We hope you can do better in the future as hosts.

Stayed a couple weekends ago. The property is nice and the cabin is lovely. No complaints there. However the office hours state 10-10 and at 8:30 pm it was very hard to get any kind of service. We were trying to order a propane fire which is listed on the air b&b listing but we essentially had to bed for it. Also concerning for people like me with a disability: There’s no accessible ramp and I require a wagon to carry my belongings. When I walked around to the other side of the building that had an accessible walkway, (mind you there were no signs saying I wasn’t able to walk there) the property owner very angerly blocked the path after I used it. It was really uncomfortable for us. We wish they just came to speak to us. I provided photos of the blocked walk way and the stairs I was made to lift the wagon up and down afterward. Very awkward for guests. We just wished they spoke to us instead...

This was by far the worst camping experience I've ever had—and I've been to a lot of campsites. First off, the staff are extremely rude and dishonest. They make up fake reasons to charge your card without your permission or any proof. If you're thinking of giving them your credit card info for booking—DON’T. That’s how they get you.||Definitely not a site for tents — the entire ground is just uneven rocks and gravel. There’s nowhere flat or soft enough to pitch a tent properly. Bring extra padding if you’re brave (or foolish) enough to try sleeping here, because you’ll feel every rock in your back. Honestly, it’s like they never intended anyone to actually camp here. Make sure you bring at least 4 layers of 10mil tarp just to have a fighting chance at sleeping without injury.||The place is a total mess. Garbage is piled up everywhere, attracting rats and even bears at night. It’s loud, chaotic, and not at all safe, especially if you’re traveling with kids or want a peaceful stay. The restrooms were disgusting—filthy floors, overflowing trash, and no hand soap the entire 3 days I was there. Clearly, nobody is maintaining this place.||There are no staff around most of the time, and when you do manage to find someone, they either ignore you or try to twist policies just to hit you with more fees. And if you're booking with friends or reserving more than one campsite? Big mistake. They’ll find every excuse to overcharge you or cancel your reservation last minute, claiming some vague “policy violation.”||Save yourself the frustration, money, and potential health hazard. This place is a scam, not a campsite. Never...

I have seen Jas Fung’s review on google, as she stated, that you, Cam, have rudely treated her as well as charged her money for leaving the campsite with an unreasonable suspicion. She was charged for leaving late by few minutes and was immediately charged without her consent. You withdrew her money out of her credit card, and that is an illegal offence in which is unacceptable.

Your reply was impolite when pointing out her behaviours. I strongly believe that YOUR behaviour is egotistical and does not represent basic manner as a human, your points were inadequate and hardly show any evidence of your customer breaking any rules. Instead of spreading truth, you decided to spread misinformation to make Jas Fung feel like she is wrong. Her vital information showcased her unpleasant experience and I totally support her, a customer should not be treated like that. Absolutely disgusting act and ultimately, unprofessional. She also mentioned she was treated differently, it could be that your staff members are racist, or discriminates different people. She paid the same price but was served without manner when compared to other guests.

I planned to go on a camping trip with 6 families. However, with this experience. I would go to PARADISE VALLEY CAMPGROUNDS, instead. This should be the reason why their customers have dwindle over the past month.

Disgusted when knowing the truth. What a bad image you showed others as a Canadian. Letting us down as Canadians, horrible. Your manners should be revised,...