Roadhouse 52 Inn & Suites — Hotel in Steinbach

The front desk staff member Lynette was very rude at check in and throughout my stay. She made me feel terrible just because I didn't have my confirmation number at the time of check in. There was eye rolling, facial expressions and she made eye contact with another staff member at the desk belittling me. I did say ...you are not having a good day are you and she abruptly said that I was rude? Then some of my family members went to look in the breakfast room and she yelled at them to get out of the room. The breakfast room door was open and not closed and therefore it was no problem. I went to my room and felt terrible, I didn't want to stay but thought I would give them another chance. During my stay, family tried to call me from out of town and no one ever picked up the phone at the front desk. My family tried several times to contact me in my room. No one answered the phone or would return left telephone messages on the hotel's messaging system. We tried to avoid asking Lynette for anything but when we did, she had attitude and was horrible to us during our 3 night stay. It was uncomfortable to walk by the front desk. I asked another staff member where the business center was and she just pointed across the room to the one computer (no words came out of her mouth) she just pointed. The room was clean, however no towel rack in the bathroom or fan in the separate shower room. Bunk beds were not safely bolted together. Breakfast was good however had to ask for coffee numerous times and had to change the coffee myself one day in the breakfast room. There are cameras and video of the hot tub room located above the front check in area...when guests are checking in they are able to view the monitor as well. I did use the hot tub once and felt very uncomfortable. Hotel guests checking in could see me in the hot tub. There is no elevator in the building so my 89 year old Mother had to climb the stairs in agony. We used a side door to avoid the long walk for my Mother and then one day the door was suddenly locked and it wasn't before. The hotel felt more like a prison compound. I did discuss my terrible experience with the owner of the hotel. I will...

Very poor experience. Our car got a hit and run while parked in their parking lot (right next to the front door). I know this was not their fault but I gave them 1 star, and here's why: After the incident, we asked the front desk for access to the security camera footage to figure out what happened. We had a pretty clear timeframe (1:00-2:30 pm), so it seemed like a simple request, considering they have cameras cover the spot and cameras are for situations like this, right?

But here's where it gets weird. The staff told us they didn't know how to check/access the footage. I mean, really? Okay, fine, we thought. Maybe we could just check the footage ourselves since I know my way around video playback, like most folks do. Nope, they wouldn't allow that either.

So, we asked what other options were available. they said we could call their "IT guy" who charges $100 per hour, and we'd have to pay for it. So, to review a 1.5-2-hour footage, we'd be out $200 or more. As a software engineer, I am jealous of their IT guy, making a cool $100 an hour just to rewind and fast forward a video(??!). Tbh, what's the point of having security cameras then? if, when you need them, they not only refuse to help but also make it ridiculously expensive to access the footage? It's beyond frustrating.

To reply: we did not ask you to GIVE us the footage, we asked you to SHOW us the footage. We could see the what the cameras cover from the big screen you guys put up behind the front desk and it would help to narrow down a lot in term which car came in and out at that...

The night was a complete nightmare as we were coming from Alberta and were heading home and were planning on getting near Thunder Bay for the night but Google led us to the Minnesota boarder instead. The guard told us there was 24hr gas in Steinbach, but there wasn't any stations open 24hrs so we saw a comfort inn and they were packed but called over to Roadhouse 52 and they were open and had room. The place was pretty well brand new and finishing up some renovations. Lori Hart was the ultimate host and accepted us with open arms at such a late hour. Got us hooked up with our room and told us where breakfast will be served. The rooms were huge and immaculate, enough room for 20 people to fit comfortably. Lori didn't see the kids when we were checking in and said she could change our room to one with bunk beds for them but it was late enough already. Separate washroom from the shower area was a bonus too. Lori was downstairs first thing in the morning making breakfast for the guests. Let me tell you that they went all out bonkers with breakfast as there were bacon and eggs, waffles, fruits and cereals too. Bread and bagels along with yogurt were super good. I highly highly recommend this place to stay at as it was a God send on this chaotic journey. I wish you guys nothing but success in all future endeavors, the wall inscription in the lobby was a very nice touch. Google's mistake brought us to a beautiful place that we would have otherwise bypassed on our trip. Thanks once again..sorry I didn't take pics before we messed it up but it still...