Montaña Mágica Lodge — Hotel in Panguipulli

Beautiful as most people describe it, treks around the place are also worth it. Staff was mostly great but you could tell how tired and stressed looking they were all the time. Truly veterans of the service industry expected in a "high"-end hotel.

We had trouble the moment we arrived, lady at reception forgot to give us our bracelet for entering the private parks and didn't know the direction for the parking for some reason but soon we realized she was learning at the moment so it was fine.

The second day we spent most of the day around the hotel, I paid for a massage for my partner later that day. Later on she came back to my and told that after she had her massage session the staff ask her to pay for it even though it was already paid. THREE staff member harass her to pay (how relaxing), all in Spanish which she can not understand. At the last moment before she could tap her card one of the ladies stop her and said that she found the recipe.

That night we went to the restaurant and the service was terrible, the staff was simple tired and doing they best but it lacked.

Overall the staff was attentive and know how to handle things but however was managing there was a mistery. The ADMINISTRATOR was nowhere to be seen unless of course you summon he/her through the staff which immediately makes they faces drop in fear of being scolded.

The feeling of no one supervising the place was palpable the moment you walk in. Managers in Chile are not there to help their staff but to blame them if something goes wrong, depotism is a reality here and I say this...

I found this hotel on National Geographic's website. I thought we would never be able to afford it, but since it was only Spring there we got an excellent rate. What I didn't realize is that there are actually several hotels on the property. We stayed in Nostafagamus, which was amazing. I think it might be the only one with a balcony. We looked out onto the volcano, which glowed at night, it was beautiful. The room was large, spotless and beautiful. The staff was amazing. They were all extremely helpful and friendly. There are several staff members that speak English and other languages.||The restaurant was superb. It is a little pricey, but definitely worth it. The breakfast buffet in the morning was like nothing I've ever seen. It's like 4 buffet tables; cereal with milk or yogurt, eggs, bacon, sausage, 10 different kinds of bread, tons of cheese choices, croissants, tarts, sweet bread, fruit, cakes. You name it!||We also went to the spa while we were there. The pool is nice, if you want to lounge around indoors. We each got a full body massage and it was excellent. Well-trained and lovely massage therapists.||Also, the actual preserve that surrounds the hotel is incredible. They have made all of the "hikes" extremely accessible and easy. We saw about 4 waterfalls in the span of an hour. The deer and wild boar preserve is definitely worth seeing. ||All in all, it was a magical and relaxing experience. I would highly...

I found this hotel on National Geographic's website. I thought we would never be able to afford it, but since it was only Spring there we got an excellent rate. What I didn't realize is that there are actually several hotels on the property. We stayed in Nostafagamus, which was amazing. I think it might be the only one with a balcony. We looked out onto the volcano, which glowed at night, it was beautiful. The room was large, spotless and beautiful. The staff was amazing. They were all extremely helpful and friendly. There are several staff members that speak English and other languages.||The restaurant was superb. It is a little pricey, but definitely worth it. The breakfast buffet in the morning was like nothing I've ever seen. It's like 4 buffet tables; cereal with milk or yogurt, eggs, bacon, sausage, 10 different kinds of bread, tons of cheese choices, croissants, tarts, sweet bread, fruit, cakes. You name it!||We also went to the spa while we were there. The pool is nice, if you want to lounge around indoors. We each got a full body massage and it was excellent. Well-trained and lovely massage therapists.||Also, the actual preserve that surrounds the hotel is incredible. They have made all of the "hikes" extremely accessible and easy. We saw about 4 waterfalls in the span of an hour. The deer and wild boar preserve is definitely worth seeing. ||All in all, it was a magical and relaxing experience. I would highly...