Hotel Lago Grey - Torres del Paine Chile — Hotel in Torres del Paine

We had a great stay at Hotel Lago Grey. I think for the level of accommodation/service/food, it is the absolute best overall value of the lodges in the park. I would not hesitate to stay here again.||We also visited Explora Lodge, and while the location is great, I can’t see any correlation to the prices they charge. I think Hotel Lago Grey was a much better choice overall for the price.||The location on the Grey lake and near the Grey glacier is quite different than other lodges in the park, but the views are just as fantastic and you must do the boat tour of the Grey glacier.||We found the service from everyone to be excellent- restaurant, front desk etc. Diego and Catalina at the front desk were very kind and very helpful in every possible way.||We ended up with a flat tire one morning and only had a small temporary spare which would not be adequate for the roads in the park. We were concerned this was going to be a huge hiccup for us, but Catalina (front desk) arranged for the hotel maintenance man (Luis) to patch our original tire for us for a small fee- we were so appreciative and it worked wonders.||The food in the restaurant was very good – it is pricey by Chilean standards, but comparable to a typical restaurant in Atlanta, Houston, etc. Naturally, this is a very isolated place and costs for everything run higher as a result.||Rooms were nice and comfortable. I strongly suggest getting a Superior Room with View because the huge picture windows and the views from them are truly stunning- far exceeding our expectations. I could just lay there in bed all day and look at the views over the lake and the peaks. Seeing icebergs on the lake from the room was another unexpected treat.||If possible, try to get a superior room with view on the second level for the best view and to avoid having anyone above your room. The bathroom floors are heated which was nice. ||The only issue was that the water for showers was never more than lukewarm (never hot). This isn’t a big deal in the scheme of things, but after long day hikes in the park, we would have loved to have hot showers instead of slightly warm. It didn’t matter what time of day you took a shower- the water was never more than barely warm. ||But, again, the hotel delivered well on just about everything, and that is especially good given the very isolated environment of the national park.||I would not recommend doing the all-inclusive package because it just isn’t a good value. We were much better off from a pricing perspective doing dinner a la carte and excursions on our own.||One other small thing- we were caught off-guard by not being able to purchase bottles of water at the hotel to take on hikes. No plastic bottled water for sale and I completely understand that because of the park and the environmental issues of trash hauling etc. So, we had to purchase reusable metal water bottles in the gift shop, and that worked out fine. However, had we known in advance about that we would have brought our own reusable bottles or purchased some bottled water in Puerto Natales to bring with us to the park. Not a big deal at all but would have been helpful to...

The location is very exclusive and provides great view and advantage of getting out to the nature early and not travelling back and forth around 3-hour drive to the city. The location is very beautiful and well kept. All the staff were very nice, attentive, spoke good English and helpful with all questions and requests. In winter the rooms were very warm (we even had to lower the heating) including the bathroom that had heated floor and good pressure of hot water. The rooms also were very clean and comfortable with great view to the lake. The food in the restaurant was good with small portions as we like, but for some it could be too small though. The road to the hotel was much better than we expected, in some places just paved without the asphalt, but without big potholes or anything difficult. The parking is big, though it is far from the rooms and the reception, but there is a phone to call for assistance with the luggage. The guys working at the desk with tours were also very helpful. Overall we were happy with the stay and would recommend and come back again!||The WIFI works only in the lobby and the restaurant. We knew about it still we hope the management will look into an option of more affordable (starlink) connectivity to make available in the rooms too. The prices of the hotel are on higher end, but that is what the exclusivity means. The restaurant was also rather expensive, but due to the remoteness of the place and lack of any other options inside the park it was convenient. We bought some snacks and water in the city before we left so we could have some in the room, but beware the room does not have a fridge. The communication before arrival could be better as we were not getting answers to our questions, but could...

The location is very exclusive and provides great view and advantage of getting out to the nature early and not travelling back and forth around 3-hour drive to the city. The location is very beautiful and well kept. All the staff were very nice, attentive, spoke good English and helpful with all questions and requests. In winter the rooms were very warm (we even had to lower the heating) including the bathroom that had heated floor and good pressure of hot water. The rooms also were very clean and comfortable with great view to the lake. The food in the restaurant was good with small portions as we like, but for some it could be too small though. The road to the hotel was much better than we expected, in some places just paved without the asphalt, but without big potholes or anything difficult. The parking is big, though it is far from the rooms and the reception, but there is a phone to call for assistance with the luggage. The guys working at the desk with tours were also very helpful. Overall we were happy with the stay and would recommend and come back again!

The WIFI works only in the lobby and the restaurant. We knew about it still we hope the management will look into an option of more affordable (starlink) connectivity to make available in the rooms too. The prices of the hotel are on higher end, but that is what the exclusivity means. The restaurant was also rather expensive, but due to the remoteness of the place and lack of any other options inside the park it was convenient. We bought some snacks and water in the city before we left so we could have some in the room, but beware the room does not have a fridge. The communication before arrival could be better as we were not getting answers to our questions, but could...