Shangri-La Hotel, Beijing — Hotel in Beijing

The breakfast was really good. Room furnishing was decent

However, the front desk was very badly trained and rude. For my duration at Shangri-la Beijing, I had two separate booking back-to-back. This was because of my last-minute business needs so I had to arrive earlier at Beijing.

Upon arrival, I told the front desk that I had two separate bookings and asked if this was okay. Front desk told me everything is okay and there would be no problems.

When I was checking out on 6/4, the front desk person, Diana Zhou, told me that I cannot split my invoice by room fee and other expenses for my trip's first part of the booking. As mentioned above, this was never communicated to me in advance by Shangri-la and the front desk had told me before that everything would be okay. I have never had a problem like this from other hotels. I told Diana that this was not acceptable and that Shangri-la should be able to handle this and work with your accounting department or something to split it.

She insisted she cannot help me and subsequently raised her voice on me. I was very displeased with her attitude. Probably the worst I've encountered for the past 3 years. I travel a lot around the world so for business so have a fair sample to compare.

In addition, during my duration, I asked the front desk whether I could accumulate points for my stay, including both the first booking and second booking. The front desk told me I could only accumulate points for my second booking since my first booking last date had passed (I never checked out from my first booking and just continued staying at Shangri-la at the same room for my second booking). I told the front desk that they should be able to help me. I had to push them to give me a phone number of the headquarters customer service. Thereon, I called the customer service and they were able to add the points for both my first booking and second bookings, plus accumulating points for my stay at Shangri-la Shenzhen (even earlier at another city). Why couldn't the front desk at Shangri-la Beijing have helped? It makes no...

The facilities ,rooms and service were excellent. However, we were met with an issue that soured our stay with Shangri-la.

We had booked a reservation online. When we checked in, the staff introduced us to another package that cost 250 dollars more for each room per night. He informed us that under this package, we would have a RMB 218 net "free-to-use" credit per room, per night and that this credit can be used pay for dinners at all restaurants in the hotel. After more clarification, he confirmed that we could also use the credit to pay for dinner in the Valley Wing Lounge, Horizon Club at level 12. On 08/3/2018, I brought a guest to dine with us in the Valley Wing Lounge. At first the reception lady told us that we could not use our credit to pay for our guest's meal. However, another one said that this could be done and they would record our bill first and ensure that our credit would be used to pay for our guest before we checkout, so that we would not have to pay extra money. On 10/3/2018, we invited 3 guests to dinner at the Valley Wing Lounge with us. Again, before we dined, the receptionist said that the credit could be used to pay for our guest's meals. However, after we finished dinner, the receptionist (now another lady) informed that we were unable to use this credit at the Valley Wing Lounge. After questioning, another staff informed us that a change had happened recently due to a review from the finance department, therefore this procedure could no longer be used at the lounge. Hence, we were expected to pay for our guest's meals, contrary to what we had been assured of.

We are in doubt of your staff's understanding of the hotel's modus operandi. The communication between the staff at the check-in counter and the reception at the Valley Wing Lounge were in question as well.

We trust that the management of Shangri-la will fairly handle this issue.

On another note,we would like to commend one of your staff, Alex Si. He understood this problem and settled this dispute to our...

It is not shown on the Google Map because you cannot use it in China. I took a copy of Google Map beforehand but did not used it because the taxi from the airport took me directly to the hotel. It is on the western side of Beijing where subway station is a little far away I.e. you have to move to the city center by taxi, or taxi to subway station and then move to the city center.

From the air port to the hotel, taxi costed me 120 Yuen. From the Hotel to Tienan Men is also 120 Yuen. It is probably slightly more than the local people pay.

Garden bar was all right. Nothing is gorgeous but simply quiet and punctual services for whisky and Soda with stake was nice.

Chinese restaurant on the 2nd floor was also nice. I took “Peking Duck” (Why not “Beijing Duck”?) and beer. Good cuisine with good price and worth it.

Simply no area of say “No Good” to its services.

P.S. Bell boy used his own account to purchase a ticket for the “Forbidden City” upon my arrival. He did it with in a matter of a couple of minutes and paid him 70 Yuen. He took a picture of the ticket on the screen of the computer using my iPad Pro. I took of course my iPad Pro to the ticket office of Forbidden City and shown my iPad Pro with the ticket on the screen. Ticket office liked it and gave me an OK sign with her hand. It was the most nicest...