Sino Swiss Hotel Beijing Airport — Hotel in Beijing

After a long trip followed by a day of sightseeing we wanted a good night’s rest but instead:|- as my 12 yo went to bed in the loft room we had been given he heard this persistent hissing noise coming from a panel beside the bed. The panel was loose and behind we found a pipe spraying water over electrical wires and other pipes, phenomenal rust of another piece of pipe and rubble. We alerted reception immediately and they said it couldn’t be fix d straight away so I should call reception and ask for another room. I did any my 12 yo eventually got to sleep after we had moved all our own luggage about 2 hrs after he needed to.|We had rented a second room for my other son and i on a nonsmoking floor but when we walked past the staff work room there was a strong smell of smoke, which was also in the room. We found the smoke smell very strong in the room and worse with the aircon in, so spent the night sleeping with the window open to the -9 night listening to planes take off to try to get fresh air|The hotel couldnt change money and sent us to a bank around the corner where the atm gave us a transaction receipt but no money. We had no way to get cash, had potentially lost hundreds of dollars in the three atm transactions that we tried and failed (yes i know, stupid to try three times) and my wife went to bee without dinner while my son and i later managed to cook 2 min noodles bought with our last chinese cash in our room. To cap it off, when my son went to the loo one of the toilet rolls had a large thumb print of poo on it.|Breakfast was 88 yuan per person but instead we skipped that and ate at the airport instead. |And as for the staff - absolutely no apology and when i asked what terminal lufthansa flew from they had never heard of Germany’s flagship airline and couldnt advise whether we would fly from terminal 2 or 3.|I stayed here bc of the good reviews. My advice: don’t even...

I stayed here to catch a flight at 7:30am the next morning. My flight from Shanghai to Beijing arrived at 12:30am, I called hotel on arrival in Beijing and they told me the shuttle service had finished for the day. No taxis would take me the relatively short distance without demanding exorbitant fares, so I had to walk the 3km to the hotel at 2am in the morning. When I got to the hotel I found a very tired property, reminded me of being back in 1980s China, nothing modern or exciting. Room was old and tired but clean. But worst thing was that at 3:30 in the morning someone tried to come into my room, they had the key card and opened the door but I had the 'arm' latch on and they could not get the door very far open. It wasn't a drunk businessman coming back to the hotel as the person was silent in approaching the room and in leaving, I jumped up to see who it was but they had silently left. Drunks will make a LOT of noise. I had to leave at 5am so no time to report to manager. The shuttle service is not great either, only 1 an hour and bus seems so old that driver restricts his speed as he can't seem to get into third gear. Also, being close to airport quite nosy at times, plane noise and some idiots honking car...

We were scheduled to stay at CITIC Beijing from Feb. 3 to 6 but tried to cancel almost two weeks prior because my father was ill and under observation for coronavirus symptoms. We called to cancel and the first person we spoke to said it would be fine. Many airlines and hotels were allowing free cancellation because of the NATIONAL EMERGENCY. We then had Expedia, our booking agent, call them and email them. Then five days later, we still had not heard back and called the hotel again. They claimed that they never received Expedia's email and didn't know about the phone call from Expedia, which was a lie because Expedia spoke to their personnel who asked to be emailed. Also that they would not cancel our reservation because their manager was busy. Under these extreme circumstances it is unethical to deny us a cancellation, especially as we explained we had a sick person under observation at the hospital. I will resolve this matter through my credit card but had to write about this hotel's extremely...