Crowne Plaza Chengdu Tianfu New Area, an IHG Hotel — Hotel in Chengdu

I was genuinely surprised to learn that this hotel is rated only three stars. It features a spacious lobby, generously sized rooms, and large bathrooms—with even a separate bathtub, which is quite a luxury at this category.

That said, I found the choice of carpet color in my room rather unsettling—it resembled a large, dark stain that gave off the impression of a crime scene from a horror movie. While likely unintentional, it was visually unpleasant.

The room itself was otherwise comfortable, but unfortunately, it reeked of cigarette smoke. The lingering smoke odor made my stay uncomfortable. I requested a room change, but was told no alternatives were available. I had to endure four nights with the smell, which was disappointing—particularly because it felt like more could have been done. The lack of empathy from the front desk left a negative impression, especially when comfort and responsiveness are so critical in hospitality.

On a more positive note, the breakfast area is spacious and offers an extensive selection that can satisfy a wide range of tastes. However, the coffee situation needs improvement—there were frequent queues for the machines, which appeared either too few or too slow for the morning rush.

Overall, while the hotel has many strong features that exceed typical three-star expectations, guest comfort and service responsiveness need attention to truly elevate...

I returned to stay after my trip to xiling snow resort and was happy to see Manager Echo at the reception who once again upgraded me again.The room was as large as my previous upgrade and on the level below the top floor, making the view even better than my last stay.Breakfast was as good as can be and I brought my kids to enjoy the pool which was great.I would highly recommend this hotel to anyone who wants to enjoy a good rest and be pampered with great services.Echo is the best person to speak to for advices on the choices of attractions to visit.He could even provide details on tourist locations beyond the city realm and gives you the perfect guide to time your journey as well as relevant information on far-away tourist sites.Thousand thanks to him as it made my holidays all the...

In this stunning property you feel like you are staying in The Capital Panem! The design is unique and extremely high quality The rooms are very large, never have i had this much space in a hotel room.. I travel a lot but i have never enjoyed this much space, quality, privacy… The building is made from solid marble and you hear nothing, no elevators whizzing, no other guests, no cleaners… nothing, just total silence. The staff is super nice and super helpful. They are available at your service all the time and they are getting it right. The location may seem remote and not immediately located in the center of all the action. However, this being modern Chengdu, you are only ever a short and inexpensive taxi ride away from everything. Well worth staying at the Crowne Plaza....