Pullman Dali — Hotel in Dali City

Our experience at Pullman Dali was a mix of highs and lows, with some exceptional staff and several areas that fell short of expectations for an Accor hotel.The Good: We were fortunate to receive excellent service from Ms. Eleven and Mr. Herman, who went above and beyond to ensure we had a comfortable stay. Their kindness and attentiveness, especially when our child fell sick during the stay, were truly commendable. They provided all the assistance we needed, making a challenging situation much more manageable. Additionally, the café staff member, Mona, stood out for her patience and friendly attitude.The Not-So-Good: Unfortunately, the overall experience did not meet the standards we expect from an Accor hotel. Communication was a significant challenge, as many of the local staff struggled with English, making it difficult to get basic information or assistance.The hotel seems to cater primarily to local Chinese guests, which greatly influenced the atmosphere. The breakfast area was chaotic and crowded, and the variety and taste of the food left much to be desired. While Mona was polite and helpful, other staff displayed a dismissive and arrogant attitude. For instance, when we inquired about some of the local breakfast items, the response was abrupt and unwelcoming, as if they didn’t care whether we ate or not.Additionally, breakfast ended strictly at 10:30 AM. While I was still taking food from the buffet, the staff turned off the lights and removed the trays right in front of me without any warning. It felt extremely inconsiderate and left a poor impression.Other Observations: The location of the hotel is convenient, and the rooms are decent. However, the overall experience may be more suited to local Chinese guests rather than international travelers expecting global standards of service and hospitality.Final Thoughts: While there were shining moments thanks to a few outstanding staff members, the overall experience at Pullman Dali did not live up to the reputation of the Accor brand. If you are an international guest seeking a more service-oriented stay, you might want to consider...

Dali was a relatively unfamiliar name to me. From the temporary station in Dali to the entrance of the Pullman Hotel, everything seemed indistinguishable from other small to medium-sized cities. However, during my two-day stay at this hotel, I encountered the attentive Beata at the front desk, the ever-smiling and enthusiastic Felix in the lobby, and the kind-hearted driver Xiao Bao. They truly made me feel at home.Thanks to the recommendations of Felix and Beata, we were fortunate to have Xiao Bao as our guide for a day trip around Erhai Lake. Like many other tourists, we admired Cangshan Mountain, enjoyed the views of Erhai, tasted Xi Zhou Baba, got sunburnt, and took some mediocre photos—memories that might fade over time.Perhaps I won’t often recall the stories Xiao Bao shared about the history of the Dali Kingdom, the transformation of Yunnan’s war god into a mythical creature, or the customs of the Bai people’s weddings, the local treasures, and peculiarities. But what Xiao Bao left us with was a deeper connection and more unforgettable memories.I will remember how Xiao Bao passionately and vividly introduced his hometown to us. I will remember how he diligently and safely drove us for nine hours in one day, enduring the scorching sun while showing us the scenic spots around Erhai. He gave us a beautiful day. He added warmth and color to Cangshan and Erhai, bringing out an unparalleled shade of blue, perhaps the same deep indigo blue that the Bai people cherish.Though our two days in Dali were short, they were filled with meaning, leaving me with a sense of longing as I departed. I believe I will remember Dali for a long time, and I will fondly think of the people I met here. I hope Dali’s sun is gentle, so Xiao Bao’s sensitive skin feels more comfortable. Thank you, Xiao Bao, and the Pullman staff who took care of us these past two days. Dali, I will often think of you. Because of you all, this place is truly wonderful and beautiful...

Negatives. |I was sad to see that there was quite a bit of dust everywhere especially behind the doors and under the sink area. The bath shower hose was leaking like crazy and had to dry the water which allowed me to spot all the dust and dirt under the sink area. ||Positives |This is a pretty new hotel and you can tell that it is from entering the hotel to the style and look of the reception area. Eason Luo at the front desk made us feel very welcome and went above and beyond to answer all our questions. His service went above expectations. ||The room was really beautiful with a stunning view of the lake as well as the Olympic stadium. It had a big bath and loads of space for our luggage.||Breakfast had loads of options and the food was pretty good. Don’t go too late otherwise you will have to wait a while. ||As we are platinum members we get to go to the lounge. The food ran out very quickly and the first day we only had a few things to nibble on. The second day Beata helped book a seat and she went above and beyond to help us on the second day. ||Wish. |As an international traveler I wish they had some English...