Wanda Vista DongGuan — Hotel in Dongguan

The room I booked was an executive suite. It was large. It had two large rooms, a large bathroom and a walk in closet and a separate toilet. The decor is a little dated. But this did not make it feel any less grand. The previous hotel was more modern but this room is grander in scale.the bedroom had a panoramic view of the city. We were on the 15th floor. The elevator was fast and would get you from 1 to 15 in 20 seconds.The bathtub could be enjoyed in the dark with the blinds lifted something I took advantage of each day.The toilets are not smart which I got used to in my previous hotel. But they did the job. The shower had good water pressure, the rainfall shower was installed into the ceiling and it had great intensity.The shampo, conditioner and gel were great and the toothpaste was Colgate.There were some amenities listed but we're not available during our stay such as the executive lounges and bars, but the staff explained all the benefits could be enjoyed in the dining hall. There is a onsite pool, gym and sauna on the 5th floor along with a spa. I did not get to try the pool as I had no swim wear. But you could rent if you wanted.The buffet breakfast and dinner was all very good with a lot of options. The freshly cooked noodle and grill station were amazing. I would recommend arriving when it starts or an hour into service as sometimes they begin to pack up before the service is closed.Drinks were unlimited and so was the self serve gelato, which I frequentedThe room was non-smoking and free from smells as requested which is a plus and I am thankful for, as this could ruin the experience for me and my pregnant partner.The staff were all very welcoming and would greet us every day. Amenities and towels were replenishedThe interior of the hall was grand the dining hall was decorated, high ceilings and lots of lights secured behind a safety net.Dongguan I did not get to see much of. But it's a city that is in the midst of development with new metros being planned and in the midst of being built. I am excited to see how it changes.Our stay was short but it is indeed one of our most memorable hotels. One due to the size and grandeur of the room and the second was the...

A few notes: the hot water seems to be from one of those on demand heating systems which is usually fine but I couldn’t get consistent flow of sufficiently hot water. It wasn’t hot enough for a soak in the tub - it was more like a tepid bath.

I also got really sick from the buffet dinner. I think it was the seafood - probably the oysters.

The hotel is fine overall. Large rooms, nice bed, ok furniture. It was built just a few years ago. Pretty quiet but few people probably go to Dongguan during their National Day. Complimentary tea bags were excellent quality. Coffee was ok. It’s about a 12 minute walk to the metro station.

Service staff were nice but the front desk and management were kind of dickish. I booked a hotel next to the wrong Wanda Plaza and was supposed to have been in Houjie Wanda Plaza (there’s 3 in Dongguan). I asked if refunds were possible since had wanted to get a room in Houjie instead. I was told rather brusquely that I couldn’t get a refund. I asked about a credit or moving to another of their hotels and was told that wasn’t possible as they only had another branch in Guangzhou, Beijing, etc. I wasn’t offered a credit. I would have been better off simply not checking in and eating a single night and...

The facilities for international business travelers are not great. The working desk, desk light and chair and not suitable for working sustained periods of time (chair too low, light did hold position and table round and not practical). I did ask the hotel if they could help and although they were very willing, they didn't manage to find a solution.Also, whilst they are very willing to help, there were many employees that didn't speak fluent English so everything took a long time to explain - from problems to room service. This point about the room service was aggravated by the fact that the ordering process should be done via scanning a QR code on WeChat which then runs an ordering program however this program is ONLY in Chinese so unless you are fluent in Chinese, you will find out after going through the whole process that you need to call the front desk, try to find somebody who can speak English and order that way.It is a nice place just not very focused on...