Skyline Plaza Hotel — Hotel in Guangzhou City

We stayed at this hotel twice in the last couple of weeks as we had used Guangzhou as a hub for our travels to Southeast Asia. We had used the airline China Southern and booked connecting flights to Thailand and Malaysia. We had booked our rooms using Agoda and opted to stay in the triple bed suite on our first leg in Guangzhou since there was 3 adults and two small children. On our second leg in Guangzhou, we opted for a standard room since there was only two adults and two small children. ||The triple bed room was clean and the shower was good and clean. We actually had a good experience with the room and had written a good review on Agoda after we checked out of the hotel the first time around. We were able to leave a part of our luggage (with our winter gear) in the hotel since we would be returning to the same hotel 2 weeks later for our second leg stay. The hotel staff was helpful, especially Ceil, who had helped us book a taxi to the airport and arranged for a late check out for us (extended our check out till 1p instead of the standard 11a). There is a staff that I feel compelled to point out that should be terminated from the hotel. She appears to be the manager, short hair, slim, with the biggest frown on her face and wears a black suit. I think she is a manager as she dresses different from other staff behind the counter. She has the worst customer service skills and should not be in the service industry period. When we approached the check-in counter, she was in the middle of doing something, and was looking down. We didn't want to disrupt her so we waited politely. We waited for more than five and during the entire wait, she did not once look up to acknowledge us or to apologize for our wait. We finally spoke up after five minutes and she abruptly interrupted us and said curtly, you need to wait in Chinese. What kind of customer service is that?! Finally, another associate, a young man, waved to us and helped us check in. ||On to our next review of the standard room, which we had stayed in on our second leg in Guangzhou. The standard room is horrendous. Had I known the condition of the room, I would have paid an extra $25 per night for the triple bed room again. The room was infested with moths. We must've killed more than 10 moths. Even after they exterminated the room, there was moths flying around (less but still there). We were super careful on our last day to fling out all our clothes so we won't bring any moths home with us. The bathroom had a moldy, seward-like smell. The kids found a live lizard in the bathroom eating bugs! Need I say more?! The wall near the AC vent in the room had black streaks around it, not sure if it was mold or dirt. It was a horrendous experience. We wanted to go to the front desk to see if we could pay extra to upgrade back to the triple bed room since we were staying for three nights but when we saw the short haired manager manning the front desk, we decided to not even bother. The standard room and that short haired manager left such a bad taste in our mouth that we are certain, Skyline Plaza won't get us back as customers. I doubt anyone in the hotel would care for this candid review as the place appears to be packed regardless of the condition or the service standard of the hotel.||Location wise it is good since it is right next to the subway station. There is a great steamed rice crepe place that is just up the road which we had breakfast in on many occasions. The Chinese pinyin of the restaurant is Yin Ji. Don't bother dining at the hotel restaurant. Dim sum is subpar. Walk 15 minutes up the boulevard and have dim sum at this chain call Dian Dou De instead. (They are listed on tripadvisor). The ambience, taste and variety is so much better at Dian Dou De than the...

This hotel left a very negative impression on me. I would give it a -50 rating if I could.Firstly, the hotel rooms are old and shabby. The floor is covered with a material that looks like it was peeled off the skin of an ancient human and then peed on. The beds are also in poor condition. There are centipedes in the room that are about 15 cm long, which adds to the unpleasant experience.Secondly, the hotel charges a fee for parking, even though it is not owned by the hotel. They just put up cones and decided to collect them from their guests. This is not in line with the standards of a normal hotel.Thirdly, the windows are dirty from the outside and no one cleans them so there is no light in the room. This creates additional inconvenience and makes the living conditions worse.But the most unpleasant thing is that I was robbed both in the room and at the reception. About $130 was stolen in the room and they asked for a deposit at the reception. I was surprised, because during my three months in China, I changed about 30 hotels, and none of them asked for a deposit. But here, they told me that they only accepted cash. I didn't have 300 yuan in cash, so I paid 300 dollars.In the morning, when I had to leave for Moscow at 7:00, I checked out at 3:00. I asked for my deposit back, but they told me that there was no deposit. I called a friend in China, and he called the police. The police officer came, talked to the hotel staff, and left. I went to the airport without any money.This experience left me very disappointed and with a negative impression of the hotel. I would not recommend...

Second visit to this hotel. Location, location for wedding suppliers. Dresses, accessories, mens suits. You name it for wedding clothing and accessories it it is close by. NO FRILLS Rooms are large and basic. A bit tired and sometimes not so clean. But price and location and if you only want to sleep there as i did make it bearable. Bed was comfy and hot water. Very few if any staff speak any English. 7/11 downstairs so great to buy water,drinks,western snacks,yoghurt etc. would stay again for location. Small local food vendors are happy to feed you if you point. Restaurants close by but no English menus usually. Very few people speak english around this hotel. Banks close by, take a ticket and wait for up to 2 hours to get served for money exchange. Quicker and easier to do a withdrawl from a cash card or credit card from a machine. No seats or wifi in lobby make it difficult waiting for transport and pick ups. Best to do booking via net than direct even the if you want to stay extra nights. Would stay again though because of location. Chinese new year a few days away when i stayed, great decorations in lobby and...