Hilton Haikou — Hotel in Haikou City

he Hilton Haikou is a very well located hotel and probably one of the best in Haikou. On arrival there was a heavy rainfall which caused me to get quite wet walking from the taxi to the hotel entrance. I booked the room online via trip for me and my travel companion with the payment in hotel option. Online-Prepayment was not possible. On check in, given that I was very wet because of the rainshower I was quite unsatisfied with the service. First there was apparently some issue, wether I or my companion booked the room because the order of names on the booking showed my name in second place. Also my companion wasnt with me at that time because of a one day delay. In my opinion it shouldnt be a matter who booked the room since both of our names were given, regardless of the order. This issue took some extra time which is very inconvenient if you are dripping wet and just want to rest. Secondly when it comes to payment instead of the 1959 RMB, 2000 RMB were deducted from my WeChat account without any communication about the deviation. I also only realized it later when I already arrived the room and was very confused what the 41 RMB were for. Like I said it has not been communicated to me at all. Maybe a tip or was it meant as a deposit? (Even though it would appear to be a very odd deposit amount and tipping in China is not a thing) I guess from a 5 Star Hilton I could expect accuracy and clear communication when it comes to payment. Which brings me to another downside. Even though my Mandarin is sufficient enough, I was very surprised that at a Hilton of this price category none of the staff at check in nor other employees were able to speak English. So for foreigners who dont speak Chinese this would be a bit difficult. The next day I went down to reception again to ask about the 41 RMB and was offered a refund, yet the reason why it has been deducted in the first place still remains unknown to me. Another small issue appeared at breakfast when I asked one of the waitresses where the tea/ teabags is/are located. I formulated my request precisely in Chinese and the lady was just behaving awkward and walked away. I thought maybe still something would happen, but 10 minutes later still nothing. Luckily I was able to find the overseeing waitress, asked her the same question and found out that the Teabags are not openly presented at the buffet (Which is an unexpected inconvenience for a 5-Star hotel yet again, + the tea choices are very limited) My last complaint is the minibar. I have been at budget hotels before, which offered a free minibar which is refilled every day. Why are there so many things in this Hotel with a hefty price tag. This appears not welcoming given the cost of this Hotel. Especially the price-tag of minibar drinks is outrageous. For example 0.33L Tsingtao Beer 28 RMB…. Speechless. In every shop around you get 0.5L for less than half the price. Now that all my complaints about the service have been mentioned, lets move on to the many upsides of the Hilton:-Great location and rooms-Very good breakfast buffet with many choices-Even better dinner buffet (298RMB/Person)-Great panorama view-luxurious -Some of the staff still did a great job, which is why I still give a 3/5 rating, regardless of...

This was a mistake I made, thinking that since I had stayed in a Hilton Hotel in Beijing, somehow this Hotel would have a certain level of hospitality. I was so wrong.|Let's start with check-in. The foyer was full of people and when it seemed there was someone to talk to, everyone had their heads down. Finally, I was acknowledged. I asked questions about the Lounge, and the information was written on the sign-in paperwork which after signing was collected by the Clerk. The entire lobby had signs and information all written in Chinese, with no explanation in English. Okay, it is in China, but if you are willing to accept, a reservation from an English-speaking country, common decency and hospitality should dictate, at least make your guest feel welcome.|Someone was staying in the hotel, which attracted a crowd. This group of young people were in the hallway, blocking the elevator. Take note this could have been seen and management did nothing. Entering and exiting the elevator was a chore, the group refused to move unless asked. This was annoying.|The breakfast was nothing to be excited about and the staff spent a lot of time just standing around and gossiping about the guest. When you asked them not to clear your dishes, because you are returning. They would find it very funny. |The icing on the cake was that there was a mix-up with my date and exit from Hainan. The Customs Dept contacted the Hotel, and one of the Staff chose to come in the middle of breakfast and started to discuss a private matter, publicly. I remained calm, but I was very upset. This was so unprofessional.|Overall, the place looked like they were always hacking something...

This hotel is well located one of the landmark for Haikou. |However , the design is very inconvenient and time consuming . For instance , the check in is at level 35 . After check in you have to go back to level 1 change another set of elevators to get to the assigned room which in my case is level 26 .|To go for breakfast you have to do the same exercise again , from level 26 to level 1 change elevator at the end of the hallway to level 33. If going to the lounge it is even more trouble some . From level 26 to level 1 change elevator to level 35 and change one more set of elevator to level 37 . Very annoying indeed. |The staffs are Mediocre with the exception of the duty manager that checked me in . |The lounge staffs very inattentive , bring you a juice on a cup and a hot drink spilling all over the floor during the transit time from kitchen to the table . All drinks are served without the finesse of a tray . If you leave the lounge for 5 m and returned , the same lady at the desk won’t even remember you and ask for all the info again . This is to say they are not doing the job with a heart . |The room is spacious but rather outdated . To be worse the chair for the working desk can not move upward (it is locked) because of the of the table level it will bang on the edge of the table scratching it . Hence , it is extremely uncomfortable to work in this desk as you are not levelled properly.|As for the price , there are many other options.|It is an experience but my honest opinion tried once , never want to return again . I must confess , I am totally...