Holiday Wuyang — Hotel in Hangzhou City

Average stay at this hotel. Despite being considered a four star, its lacking in overall execution. Appearance wise and initial quality is definitely four stars from the lobby to the room but it all goes downhill from there.

We stayed mid April for three days with two rooms. First, the keycard system is atrocious. It barely works and takes more than ten tries before it might work. We also got locked out the second day. We were informed that this hotel defaults to your hotel card auto locking you out after day one as that is the standard stay. They scanned our cards and the data on it confirmed the card had us for a three day stay but it still locked us out....like WHAT?

The rooms are very clean and modern but electronics wiring is haphazard. The main shutoff switch near your bedrest shuts off ALL power. Meaning you can't get up in the night to turn on bathroom light. You have to flip the main switch back on which turns on the ALWAYSs on room lighting.

There is no AC for most of the year as we were in formed. Our stay was in weather of 75F throughout the day. They said this is not considered hot for this area. They said it will be another month or two before they allow AC. It was terrible sleeping at night and taking mid day naps. Unacceptable. Even motels in the US give you AC on demand.

The hotel doubles as a love hotel possibility in terms of design. Condoms are sold openly in the room and a clear glass from the shower is visible to the main room. A hidden cover is available but it has slight transparency. The overhead light in the shower casts a shadow onto the mat even when lowered giving people in the room a shadow show. We ended up having to shower in the dark.

Our two rooms had faint but undeniable smell of cigarette smoke. An ashtray and complimentary matches are in a corner of the room. The hotel said this was standard.

General use ability of the hotel already down to three stars.

As for housekeeping and facilities. That's two stars. Housekeeping reused towels we layed on the bathtub from the night before. They refolded them and placed them up. We only noticed as they were damp still.

They also try to skimp on shampoo and body wash. We used 60% of the bottle the first night. On the second, we saw seemingly new bottles on the counter. Upon using we realized that housekeeping took our scattered bottles on the tub , fillied it with water and replaced on counter with labels facing outward to appear as new.

There are also visible places of spliced up 220V electrical wiring junctions around the room.

Elevators also pose a safety risk. They are fast to close upon opening and DO NOT have the safety auto open feature when you press on the sides as its closing. It will attempt to continue to close even as your hands are in the middle.

Receptionist on check out, halfway through the process, stopped and went back to her phone as she was playing an online competitive shooting game on it.

Overall its cheap (by western standards) and clean. Initial quality look is four stars but its general usage is three stars and everything else is in 2star Super8...

I stayed at the hotel while attending a conference at the China National Silk Museum, an easy walk about a mile away. It's a modern property with spacious rooms in the beautiful West Lake area. The air conditioning is tremendously effective, not a given in Hangzhou hotels, the refrigerator is handy, the shower is excellent, and the bathroom is clean. The bed is hard. (Helpful hint if it bothers your back: Sleep with a pillow between your legs.) As too often the case in hotels worldwide, the room was dimly lit and the lights over the bathroom mirror cast weird shadows.||||The main thing guests should be aware of is that this is a Chinese hotel for Chinese guests. The staff will do their best to help you, with help from Weibo's translation service, but if you need a place where your English is easily understood and your American food expectations are met, don't stay here. If, on the other hand, you want an easy-to-manage introduction to how affluent Chinese travel this might be just the place. Although breakfast wasn't included in my rate, for instance, I did eat at the buffet a couple of times and enjoyed seeing people pile enormous amounts of food on their plates to get their money's worth. The embroidery shop is fun, and the embroiderer is happy to dicker using...

Hotel is next to Westlake and 15 mins walk to Leifeng Pagoda. Room was clean and of a good size. Walls were quite thin. We could hear a lady in the next room coughing, and people talking.||Breakfast buffet was disappointing in terms of spread and taste. The tables were mostly big round ones that seat 8 pax (you need to share with strangers, and they are not cleaned fast enough), more geared towards tour groups. There was not enough cutlery on both mornings, and tea was cold. ||Wifi was very unreliable. I used my own mobile network in the end.||Except for a female front desk staff who went out of the way to show us where we can have a massage, the rest of the staff couldn't be bothered. Queries were met with smart retorts, didn't get back when they couldn't book a cab, and we had to call twice when no one came to fix the TV after half an hour.||The cabinet for minibar and glassware was placed right in front of our bed, so we couldn't open the door fully as the bed was in the way. We ended up using the small tea cups instead of tall glasses as they couldn't come out!||Note that the level of English was very low. I speak Mandarin so could manage, but non speakers will find it...