香格里拉实力大酒店 — Hotel in Jiantang

We have lived in China for 7 years. When we travel domestically, we try to stay at international hotel chains for two reasons: 1) they have non smoking rooms and 2) they have western breakfasts. Here both failed miserably. ||The hotel advertises non smoking floors, but only in name. We called reception about the neighboring room smoking and being up late and loud but reception said “it will be ok when they go to sleep soon.” Ha! Pathetic.... Also, the pillows and bedsheets smell like smoke in the non smoking rooms. ||At breakfast, expect 2-3 large your groups between 7:30-9am every morning. While this makes sense given that you are in a city reliant on tourism, there are not anywhere near enough tables to fit everyone. This means you have to continuously orbit around the restaurant looking for someone to leave, end up grouping 4 people around a table for two or make it to breakfast by 7am. And then there’s the food... as far as non-congee items, they have pre-cooked fried eggs, a noodle station and some fruit. The biggest joke of the morning was that getting a cup of coffee entailed waiting for 15 minutes. No exaggeration. This was partly due to the tour group crowd, but there was only one member of staff working one coffee machine who took 1-2 minutes per cup of coffee. And, naturally, there were no clean cups, so we had to wait while the staff members yelled at each other across the restaurant and kept clearing their throats and spitting into the waste baskets. ||The only reason I am giving this place a second star is because the location is about halfway between the old town to the south and the Ganden Sumtsenling Monastery to the north (both less than 20rmb by didi), and is only 15 minutes to the airport. ||From what we have heard from friends, the Shangri-la hotel in Shangri-la is much better managed. This hotel is not, by any means up to an...

We stayed for 2 nights on 27 & 28 March 2019. The hotel is new, nice and comfy. Big twin beds, long desks, lightings were adequate and lots of universal 2/3 pins sockets, iron with ironing board, hair dryer, small safe, coffee/ tea making facility, and a small fridge. ||The bathroom is modern with a full cover glass shower screen. The WC has no bidet. There was no towel rail to hang the wet towels. Only rail was the handle on shower screen door. The electrical sockets are too dangerously near the wash basin - quite dangerous to use the hair dryer in the bathroom.||Morning breakfast was at the 1st floor. Food is more suitable for local travellers but I supposed westerners would not have much complaints on the varieties available. Local food like porridge, steamed mantou, maize cob, sweet potatoes, pumpkin, fried rice, noodles, stir-fried vegetables, mushrooms, hard-boiled eggs, , etc. Coffee and tea section is small. There was a chef frying eggs frantically as the demand was higher than he could fry. There was a tiny table serving bread and buns, the toaster is the slow. conveyor type.||As the weather was still quite cold, there are tall standing open flame heater among the tables - too toasty to sit near one. ||Generally I would say the hotel is great and I would gladly stay there again should I revisit...

We stayed for two nights. The heater didn't work and the staff were just fiddling with the knobs and said there was hot air coming from the heater. Room temperature was set to 30 and it was as good as not having heater at all.||||Door had to be slammed so it wouldn't beep. The safe didn't work and the staff tried to convince us that 1234 was a good combination for the safe!||||The desk lamp didn't work and they replaced it with another lamp with bare wires.||||Do not disturb sign didn't work either. We asked for a non smoking room and we were given a smoking room. The staff just removed the asthray from the room to make it a non smoking room.||||The staff couldn't speak or understand english. They didn't even understand basic word such as toilet. ||||On the last day there was a function held at the hotel. The guests or crowd were so noisy. We retreated to our floor, the top floor and we could stil hear the noise from the crowd on a ground floor. The lift was very dirty on that day and kids were running around to the 6th floor, ie the top floor. The foyer was full of smoke and noise. Where is the hotel security?||||And shouldnt the hotel control or stop the crowd from going to the guests' floor?||||This hotel is 2* rating at the most! Stay away from this ...