Four Points By Sheraton Lhasa — Hotel in Lhasa

I stayed here for a short holiday for 4 nights recently. I liked the location a lot as its in a quieter area. This hotel is quite old and needs a lot of upgrades. Rooms were fine and the hot water took too long to come whenever I opened the faucet. The carpets on the elevators and hallways all seemed to be very old with a lot of stains everywhere. They all smell of smoke which was extremely unpleasant.||||The front desk staff was good and fast with our checkings and checkouts. She did say due to the winter and low season they have a very few staff working there at the moment. The rest of the staff barely spoke any English. With Lhasa's high altitude and dry air, I ask for more water than the normal amount and the front desk lady made it happen which was good.||||Breakfast wasn't great. Choices were very little and mostly were Chinese type dishes. The drinks and coffee often ran out and by the time they refilled it, I'd have finished my breakfast. Plus it was hard as no one spoke much English there. Bread items were not very fresh and they gave me very oily slices of bacon. I asked for a scrambled egg but it was just a fried egg shredded into pieces.||||I was having a short meeting at the restaurant with a local friend at one afternoon and staff came and said 'you cannot meet here' and we had to go out. I have been in even 2-star hotels and they politely state their case, reason and show us an alternative. We came to the lobby and were showed a room where we could meet. The couches and tables all were very dusty.||||I've been to Tibet many times and I know most properties there all are way below the star rating they say in comparison to the international standards. Not much here if staff will greet you or ask you how your day went. My suggestion is to greet and offer tea/coffee which makes the stay much nicer.||||Without a doubt I state this hotel at its state should not be a sheraton name if it is then its got to do a lot of upgrades which rests in the hands of the management. Property is nice and on the positive side I do see potential. I hope changes...

Took a vacation in Tibet and decided to have a better hotel (not too expensive) while resting in Lhasa, glad that we made this hotel as our base. Vividly recalled that we were half dead arriving at this hotel as we went over a 5000M mountain pass and all of us had the high elevation sickness, once check-in (was quick and front desk offer each of us a cup of tea), we hit the bed immediately and skipped dinner! As it was low season, we also got upgraded to a nicer/bigger room (platinum member helped too). The hotel is located in a quiet street with an unsuspecting facade - we couldn't even relate that to an international hotel when we first got there; I assume the inconspicuous facade is due to the adherence of the building code in that area?? The interior of the hotel is better but not of typical grand scale that one finds in other major Chinese city. Location of the hotel is good though, it is not far from Johkang monastry and Barkhor Square; less than 3km from Potala Palace. There are some local restaurants nearby too - important to note as the hotel's only restaurant has limited menu for lunch and dinner during low season. We have read about the quality of service at this hotel but found it acceptable (clean and staff politeness) - though we found a torn hand towel being offered in the room; it should have been discarded. Breakfast spread is acceptable but assuming the place will be crowded during peak season's morning. For those who have high elevation sickness, note that there is an in-house clinic within the premise and hotel guest can rent an oxygen tank in the room for a reasonable price, something one might need traveling in Tibet. Based on the service standard in Tibet, we think this hotel is deinitely above average and for its price, it is a good value stay and...

When I checked in at the hotel today, I asked that I would buy the SPG Kid pass which is a meal pass for kids (it was listed this hotel's front page, I read it before I came to the hotel). the reception person told me that he never heard of this service. When I asked him to learn about the services, he told me that he would not learn that.

Later today, I came back to the reception, showed the person the web page of their hotel listing the Kid pass on the front page, he agreed to contact his manager for this. He went to the office behind the reception, a few minutes later, he came back, told me that they do not offer the kid pass, and they do not know what is the kid pass, and he does not care what the website says.

I asked him to write his answers down, therefore, I can file a complaint the SPG services center that the hotel does not provide the services they listed on their website.

The answer from the the reception person was "No, I will not do this", I asked him "why", he told me that he only can verbally advising that they do not offer the SPG kid pass, cannot write it down as he does not represent the hotel. I asked "who can represents this hotel?", he said "my manager", I asked to talk with the manager, he told me "my manager is on vacation". therefore, I asked "who represents the hotel now?", " No one", the reception guy answered, "while my manager is on vacation, no one can represents the hotel, I cannot provide anything to you."

It was 4:30pm today-a Sunday.

My personal view is that the hotel staff members were not properly trained, does not understand the SPG's SOPs, also, the reception guy has no manners. I felt that this hotel only would deal with group tourists referred by travel agents who only stay the...