The Ritz Carlton Sanya — Hotel in Sanya City

We had such a wonderful time staying at Ritz Carlton Sanya celebrating 15 happy years of Love and Romance together. It was our first time visiting Sanya. After researching through Google and TripAdvisor reviews, we decided to have our special anniversary trip at RC Sanya. ||As an Ambassor Elite member of Bonvoy, we were welcomed with warm and kind gestures from complimentary pick up from the airport, a designated personal butler services, sweet in room decorations welcoming us and on our special day with bottles of sparkling wines, flowers, cake, balloons, daily fresh whole fruits and fresh coconuts, attentive housekeeping team, daily F&B credit, spa treat and manymore.||We booked the garden pool villa hoping to be upgraded to the beachfront villa. Unfortunately, we did not get any luck this time. Haha. The entire property looked bit tired and less appealing.... we were kind of worried when we reached the hotel lobby... But then our impressions changed almost immediately when we stepped into our villa, it's well maintained, all the electrical appliances were up to date and practical, large screen TV's, automatic toilet seat (one of the best thoughtful designs I've ever used), USB cable friendly at every corner of the rooms, Nespresso machine... The huge and deep bathtub was a big plus! 👍❤️ How we wished we could stay here when doing several times of Hotel mandatory quarantine during the past 3 years of pandemic. 😆||Now we would like to highlight the most important assets of RC Sanya, the people! 👏😍♥️ Oliver, our personal butler, who would go all the extra miles to make us happy. He jotted down all our likes and dislikes when checking us in, and shared some special info's like our special diet to F&B chef's and team. Shirley the manager, Frank, Chef Tom from Pearl Restaurant and Chef Andy from Sofia Italian restaurant did a marvellous job in accommodating our preferences especially when one of us was suffering from tummy flu before going to Sanya. Zoe, who helped us getting medical consultation and medicines. And also not to forget Jilly, Viky and the breakfast team at Sand Grill and Bar. Everyone was just too kind enough to tailor something for us out of the menu throughout our stay, we were truly grateful for all the efforts extended to us. 🙏😍♥️ Our spa masseuse ladies Lily and Amy, thank you for pampering us with your skillful hands. Chen Xiang Li and Carry from housekeeping team had made our stay amazingly comfortable. They're extremely hardworking, always with smiling faces wherever we met them. As frequent travellers, we usually don't encourage daily make up rooms as we find it's not necessary plus not environmentally friendly. Somehow I just kind of looking forward to the room being dressed by Xiang Li and Carry, their attetion to details, the neat and tidiness of displaying guest's personal items were just beyond 5 stars service! ||We also enjoyed some of our nights listening to live bands performed by Leon and Walds at Sand Grill. They could really sing chinese songs too! It would be even better if the bands could sing little longer than 21:30? That's a shame to leave guest's moods hanging when the night is still young. 🤭😅||Last but not least, our 'family' in Sanya, Quan who was being appointed to drive us around Sanya. Since it's a 8 hours long day trip, we invited Quan to join us along while sightseeing and dinner together, we feel that would be more considerate than just letting him wait for us in the car all day. In fact, I think Quan enjoyed as much as we did and we have shared some of our family histories towards the end of the day. ||Thank you once again for making our 15th anniversary a memorable one! Hats off to each and everyone whom we have met...

We had such a wonderful time staying at Ritz Carlton Sanya celebrating 15 happy years of Love and Romance together. It was our first time visiting Sanya. After researching through Google and TripAdvisor reviews, we decided to have our special anniversary trip at RC Sanya.

As an Ambassor Elite member of Bonvoy, we were welcomed with warm and kind gestures from complimentary pick up from the airport, a designated personal butler services, sweet in room decorations welcoming us and on our special day with bottles of sparkling wines, flowers, cake, balloons, daily fresh whole fruits and fresh coconuts, attentive housekeeping team, daily F&B credit, spa treat and manymore.

We booked the garden pool villa hoping to be upgraded to the beachfront villa. Unfortunately, we did not get any luck this time. Haha. The entire property looked bit tired and less appealing.... we were kind of worried when we reached the hotel lobby... But then our impressions changed almost immediately when we stepped into our villa, it's well maintained, all the electrical appliances were up to date and practical, large screen TV's, automatic toilet seat (one of the best thoughtful designs I've ever used), USB cable friendly at every corner of the rooms, Nespresso machine... The huge and deep bathtub was a big plus! 👍❤️ How we wished we could stay here when doing several times of Hotel mandatory quarantine during the past 3 years of pandemic. 😆

Now we would like to highlight the most important assets of RC Sanya, the people! 👏😍♥️ Oliver, our personal butler, who would go all the extra miles to make us happy. He jotted down all our likes and dislikes when checking us in, and shared some special info's like our special diet to F&B chef's and team. Shirley the manager, Frank, Chef Tom from Pearl Restaurant and Chef Andy from Sofia Italian restaurant did a marvellous job in accommodating our preferences especially when one of us was suffering from tummy flu before going to Sanya. Zoe, who helped us getting medical consultation and medicines. And also not to forget Jilly, Viky and the breakfast team at Sand Grill and Bar. Everyone was just too kind enough to tailor something for us out of the menu throughout our stay, we were truly grateful for all the efforts extended to us. 🙏😍♥️ Our spa masseuse ladies Lily and Amy, thank you for pampering us with your skillful hands. Chen Xiang Li and Carry from housekeeping team had made our stay amazingly comfortable. They're extremely hardworking, always with smiling faces wherever we met them. As frequent travellers, we usually don't encourage daily make up rooms as we find it's not necessary plus not environmentally friendly. Somehow I just kind of looking forward to the room being dressed by Xiang Li and Carry, their attetion to details, the neat and tidiness of displaying guest's personal items were just beyond 5 stars service!

We also enjoyed some of our nights listening to live bands performed by Leon and Walds at Sand Grill. They could really sing chinese songs too! It would be even better if the bands could sing little longer than 21:30? That's a shame to leave guest's moods hanging when the night is still young. 🤭😅

Last but not least, our 'family' in Sanya, Quan who was being appointed to drive us around Sanya. Since it's a 8 hours long day trip, we invited Quan to join us along while sightseeing and dinner together, we feel that would be more considerate than just letting him wait for us in the car all day. In fact, I think Quan enjoyed as much as we did and we have shared some of our family histories towards the end of the day.

Thank you once again for making our 15th anniversary a memorable one! Hats off to each and everyone whom we have met...

As a Marriott Ambassador member for nearly 10 years, I am extremely disappointed with my stay at The Ritz-Carlton Sanya.||I have stayed here several times over the years and previously found the property acceptable, but sadly, not anymore. Frankly, I am surprised Marriott continues to allow the Ritz-Carlton brand on this property, especially if it is indeed Marriott-managed.||Property & Condition||The hotel feels tired and neglected. It is obvious the owners are not reinvesting, and the property is simply being milked. The beach, once enjoyable for swimming, is now badly eroded with rocks and stones. What was once great for body surfing is now unsafe.||Service & Staff||Since arrival, I have not met a single staff member who speaks English. Every interaction has been through translation apps. While this may work at a mid-tier property, for a Ritz-Carlton it is completely unacceptable. Hospitality should be about warmth and connection—here it feels robotic and distant.||Check-in was another low point: I arrived late at night, the receptionist had her head on the desk, popped up when I approached, and said simply “passport.” No greeting, no welcome, no acknowledgment of my Ambassador status, and certainly no warmth. I was handed my key and pointed toward the elevator. No welcome amenity in the room either, which is standard at this level.||Club Lounge & Dining||I booked the Club Level expecting Ritz-Carlton standards. Instead, I found the food and beverage offerings mediocre, with limited selections. Drinks are kept in a tiny, dorm-style refrigerator with a broken door—everything is warm. This is embarrassing for a property of this brand.||At breakfast, scrambled eggs required multiple attempts via translation apps before staff finally understood. A simple bilingual menu in English and Mandarin would solve this instantly. On another morning, when I asked for more orange juice, the server picked up my half-full glass to “see what it was,” then placed it back on the table. This is not luxury service.||Value||I am spending over 11,000 RMB for three nights, and the experience is nowhere near worth it. The property is overpriced, under serviced, and simply not representative of the Ritz-Carlton or Marriott standards.||Final Observation||I am not trying to critique for the sake of being critical—I am observing, and I hope someone in Marriott leadership cares. On property, unfortunately, it feels like nobody does.||For foreigners seeking a luxury Ritz-Carlton experience, this is not the place. It is overpriced, poorly serviced, unimpressive, and fails to live up...