Cypress Garden Hotel — Hotel in Shanghai

As a frequent business traveller on her first trip to Shanghai I let my client choose the hotel. I was wary at first but soon I was happily surprised by the cleanliness of the property, the super efficiency of staff and the adjacent conference facility. One example. After 2 days the room safe with my cell phone, IPad and jewelry would not open. Using my phrase book, I communicated the problem to the front desk. Within minutes, a manager and handyman appeared and the problem was immediately resolved. The breakfast room was an amazing experience. A large buffet with a wide variety of nice typical Chinese fare, bok choy, dumplings, fried rice, noodles, dried fish, along side some Western palate options (the Chinese options far tastier) like dried cereal, coffee, toast, croissants and jam. Aside from front desk personnel the only English spoken was 'bye, bye' so be ready to say, please, thank you, hello and how are you AT MINIMUM in Mandarin. Safe, quiet sanctuary for a business or...

This hotel is ideally situated near both terminals of Hongqiao Airport. There are good restaurants a short taxi ride away (15RMB). It is set in a beautiful and quiet garden setting but is let down by things that don't work and unintelligent excuses. No AC during an unseasonal warm spell, although all of the PR material says "individually controllable temperature setting for AC in rooms" This is patently incorrect. I was informed that in "winter" (25 degrees C outside and near 30 in the room), the only air is hot air and "not possible" to get cold air. Curiously, it seems "possible" for similar 4 star properties to manage this without too much problem. They also tried to charge the 15% Service Fee on top of the rate specified on my Booking.com voucher which specifically noted that the Service Fee was included in the rate. ||||There are better hotels, which don't give...

First impressions were very good, seemed like friendly staff, generally ok English and the location was ok.||The room was HUGE, impression was that this was way better than anything I had ever stayed at. ||Excellent furniture. It even had its own working area with coffee table and recliner... but impressions fell.||We ended up staying three nights before we honestly ditched...||The bed was ROCK hard, I sat down a little fast and it felt like I had hit a wall. Toiletbowl, washbowl and shower had plenty of sand in them. Only had chinese speaking television available.||Breakfast was very chinese and the staff were generally more interested in the soap series running on the tv screens. Very little edible for westeners.||When we finally ditched the hotel it felt more like the staff wanted to have us mugged than saying thanks for staying at...