Hilton Garden Inn Shanghai Hongqiao — Hotel in Shanghai

Returning to Hilton Garden Inn Shanghai Hongqiao NECC reminds me why it continues to be my preferred accommodation when staying in Hongqiao. Assistant Front Office Manager Damien ensured that the team was well-informed and that all arrangements were communicated. His coordination allowed everything to proceed efficiently, which I appreciated given my schedule.||The service team was equally dependable. Front Office Manager Nikki continues to lead with consistency and attentiveness to guests’ needs. Guest Service Manager Cyan went the extra mile when I accidentally left my phone behind. He located it promptly, contacted me and made arrangements for its safe return. Guest Service Manager Christian maintained a steady presence throughout the stay, helping to ensure that all guest-facing matters were handled with assurance. Jenny kindly assisted with a task at the front desk one evening, handling it patiently even though it required additional effort. Jack from the F&B team also stood out for remembering my breakfast preference each morning, which added a thoughtful touch to the experience.||Although two team members, Mark and Vicky, are now with another Hilton property, I remain grateful for their prior support. Mark once facilitated an efficient check-out during one of my visits, and the small gift he gave me at the time left a thoughtful impression as I was preparing to leave the hotel. Vicky always made sure water was prepared in advance, something I appreciated as someone who values staying hydrated. Under General Manager Christine’s leadership, the team continues to uphold a guest-focused standard of excellence in hospitality. I look forward to returning when I next...

Returning to Hilton Garden Inn Shanghai Hongqiao NECC reminds me why it continues to be my preferred accommodation when staying in Hongqiao. Assistant Front Office Manager Damien ensured that the team was well-informed and that all arrangements were communicated. His coordination allowed everything to proceed efficiently, which I appreciated given my schedule.

The service team was equally dependable. Front Office Manager Nikki continues to lead with consistency and attentiveness to guests’ needs. Guest Service Manager Cyan went the extra mile when I accidentally left my phone behind. He located it promptly, contacted me and made arrangements for its safe return. Guest Service Manager Christian maintained a steady presence throughout the stay, helping to ensure that all guest-facing matters were handled with assurance. Jenny kindly assisted with a task at the front desk one evening, handling it patiently even though it required additional effort. Jack from the F&B team also stood out for remembering my breakfast preference each morning, which added a thoughtful touch to the experience.

Although two team members, Mark and Vicky, are now with another Hilton property, I remain grateful for their prior support. Mark once facilitated an efficient check-out during one of my visits, and the small gift he gave me at the time left a thoughtful impression as I was preparing to leave the hotel. Vicky always made sure water was prepared in advance, something I appreciated as someone who values staying hydrated. Under General Manager Christine’s leadership, the team continues to uphold a guest-focused standard of excellence in hospitality. I look forward to returning when I next...

Our group travel stayed twice one night within 4 days in this relatively new hotel. On first stay, my wife and I initially had quite annoying stay due to the smell like cigarette smoke coming from connecting door next room. But since we checked in closed to midnight and left at 5 am, we did not report it to hotel staff.||We enjoyed our second stay on a clean & comfortable room. There is no shaving kit, dental kit and comb provided in the bathroom, as it is informed in Guest Bath Amenities Message on the hotel website.||After having an awesome breakfast, we strolled around the hotel and passed by some retail stores, resto, and a narrow canal in front of residential area at the back of the hotel.||Though we did not have any transport issue since we had a chartered bus, we do not recommend this hotel for travellers who want to stay near to the Bund and Shanghai Pudong...