Holiday Inn Express Shanghai New Hongqiao — Hotel in Shanghai

Dear Zhang.G,||||I am very sorry and disappointed to have very bad guest experience from your hotel. Actually, I am very happy to help my family to book your hotel for their business trip under friend and family rate. It is their first time they need to go business trip by themselves as I cannot join the trip since I am busy in my work.||||When they check in today 12 May 2018, Front Desk Agent mentions that the booking only be reserved one room. They scared and called me immediately by IDD call since the booking in hand which is confirmed by email with 2 rooms by your hotel reservation (If need, I can show you the booking). They don't know how to do and claim why the booking confirmed is 2 rooms, only 1 room reserved. Is it the human error for this booking or overflow the rooms reservation. ||||Front Desk Agent also forces them to book as walk-in in higher price. It is unacceptable to treat this case under IHG staff. Where is true hospitality, where is great hotel guest love? why the guest need to be forced to reserved as walk-in. It is not a proper arrangement.||||I also checked from global Virtual Assistant - Analyn, they also check that my booking is confirmed in 2 rooms but he wonder that the booking and reservation may split by hotel under inventory purpose. Why I cannot get any email for this arrangement since normal guest will only believe the confirmation by reservation in email and the booking exactly reserved in 2 rooms.||||I am also working in Hotel as management in IHG. I have not yet seen that such bad arrangement and problem solving can be experienced under IHG staff. Staff does not help and admit the problem, they only blame the problem in global IHG reservation. But, it is not their problem according to Analyn.||||I really want you to investigate the problem and the front desk service. My family and me really feel disappointed in this service which does not reflect IHG's true hospitality service towards the guest. They are now just settled in helpness. I also want to email to Hotel GM - Yu||||The booking# 68202538||Check in 12 May, Check Out 16 May||Guest Name: Wong Wai Shan, Lam Chor Ching Francis||||Please kindly handle this case and reply me in email||||Thank you. ||||Best...

Proximity to the exhibition centre is great, it takes about 15 minutes in a taxi (but be prepared for hour long hour queues when leaving the exhibition centre). ||Hotel staff are all polite, a couple speak English but none great. ||The rooms are clean and modern.|There is a general smell of cigarette smoke throughout the hotel but I was lucky enough to have a room with no smoke smell at all (801), though the smell did hit me as soon as I left the room, even on a non smoking floor? ||Negatives|The breakfast buffet: |Is very Chinese, I was a little surprised, considering it’s an international hotel chain catering to an international clientele, the food options were not great if you didn’t want a Chinese breakfast. |Note to hotel: you don’t serve salad dressing (mayonnaise) with fruit salad, you serve yogurt! |The toaster didn’t toast, it just dried out the bread. |Basically I had a very small breakfast each day. ||Laundry: |4 x shirts |4 x undies|4 x pairs of socks |Cost AU$60 to be laundered (not dry cleaned), that’s outrageously expensive and basically rude. ||There’s not much around to see, basically your only stay here if you were attending something at the exhibition centre or flying out of the second airport. |It’s a very long drive to Pudong airport and cost around AU$70 in a taxi (in light traffic). |A taxi to the Shanghai Bund area cost...

Have been staying here since 2010. I am the longest staying guest spending more than 6 months each year. This is my home away from home. The staff here is top notch and they will go out of their ways to make you feel at home. The facility is rather new and very clean. The only little complain I have is the location, a bit far away from everything. But this is not their fault but my own.

Love it and if you are looking for a reasonable and clean place to stay, you have found it. Only about 20 minutes from...