Marriott Hotel — Hotel in Shanghai

It is clear the hotel once was glamorous and luxurious. It is now hanging on by a thin thread. Some of the pictures are also misleading making the hotel seem more contemporary than it is. Probably certain angles and some areas not accessible to all? Maybe some rooms have been upgraded / refurbished but not all.||You should still get a good night’s rest as the basics are acceptable.|This hotel is close to Hongqiao train station which is why we stayed there. ||For guests wanting to stay in central Shanghai it is not ideally located.||Service at reception was poor and improvement is needed. In fact the intern who checked me in was the best of the lot… The rest of the staff do not live up to Marriott standards - quite the contrary.||The room was standard. Very much on a budget with large containers mounted to the walls and clearly tightly managed expenses wherever possible with cuts made where possible. It’s giving budget hotel frankly.||The non smoking room smelt of old smoke. ||Not bad but would not stay here again as there are better options in this price range. This hotel does not live up to the Marriott brand and expectations unfortunately. It’s just a bland ok. If hospitality, care and professionalism is not important to you and attention to detail does not matter then sure, you should have a pleasant stay. Perhaps if you strike it lucky with the right room? A gamble I am not willing...

Absolutely shocking experience||Originally recommended by an ex colleagues Stayed in the hotel for one night. Rooms feel old, no bathroom. As a silver elite member, was expecting a good experience. However there was a lack of attentiveness by the staff at checkin when arrival.||Worst of all was having their breakfast. I have allergies for MSG, and was reassured by staff as after I had an egg I had a reaction. Only after speaking with Fenny, their manager, they admitted the food they get supplied may have msg.||I went to feed this back to the front office manager Jason. He told me he needs time to find a solution. I said. I will wait in the room.||Just before I leave, I came down to check if any progress or compensation was made. Instead, i was referred to another manager, John yin, who said there’s no msg in the food. When he goes, his manager said there is nothing added but I was told by fenny there is msg in the won ton.|John made no effort to apologise or even show any concern of the issue to management.|Do not waste any time in this hotel. Hard to believe how...

Horrible experience. Here for business with a colleague and they told us they were upgrading our rooms and placed us in rooms on 7th floor with no prior notice, on website, Marriott app, or in person that they hotel is going through room renovations. They construction noise was unbelievably loud and after multiple request that ended up in a demand, I was moved to a different room. The construction noise continued in this now third room and I was then told the construction would end at 6:30pm. After complaining again, we decided to make reservations at another Marriott and checked out. While checking out, the manager apologized but we were still charged full hotel rate. After 45 minutes of complaining, she said they would waive surcharges and fees. The staff at this hotel are wonderful, food great, but management is a problem I’m not providing notice of construction and poor customer service in making things right. Probably a good experience when they are finished with construction and if noting requires management to solve a problem or makes...