Raffles Shenzhen — Hotel in Shenzhen

I would like to give positive feedback to the following people: Minnie, Phina, Howard, Franklin, Linda, Nina, and Miya. For Hotel Front Desk Minnie:

Minnie was absolutely wonderful during my stay. Her warm smile and attentive service made me feel right at home from the moment I arrived. She went above and beyond to ensure all my needs were met, and her local recommendations were spot-on. Thank you, Minnie, for making my stay so enjoyable!

Howard:

Howard's professionalism and efficiency were impressive. He handled my check-in smoothly and swiftly addressed any queries I had. His dedication to providing excellent service truly stood out. Howard made sure that my stay was comfortable and hassle-free. Highly recommend his outstanding service!

Franklin:

Franklin was exceptional in his service at the front desk. His friendly demeanor and willingness to assist with every request made a significant difference in my experience. He provided detailed information about the hotel's amenities and the local area, which was incredibly helpful. Kudos to Franklin for his fantastic hospitality!

Phina:

Phina's hospitality was top-notch. She was incredibly accommodating and always had a pleasant attitude. Phina made sure that all my requests were taken care of promptly and efficiently. Her commitment to guest satisfaction was evident in everything she did. Thank you, Phina, for your excellent service!

For Room Service Linda did an outstanding job with the housekeeping during my stay. My room was always spotless and well-organized, thanks to her meticulous attention to detail. She was friendly and professional, making sure that all my needs were met without any hassle. Linda's dedication to maintaining a high standard of cleanliness made my stay extremely comfortable. Thank you, Linda, for your exceptional service!

For Restaurant Reception Nina:

Nina was an absolute delight at the restaurant reception. Her cheerful greeting and professionalism set the tone for a wonderful dining experience. She managed the seating arrangements with ease and ensured that all guests felt welcomed. Nina's friendly and efficient service greatly enhanced our visit. Thank you, Nina!

Miya:

Miya's service at the restaurant reception was impeccable. She was courteous, attentive, and always had a smile on her face. Miya made sure that we were comfortably seated and promptly attended to. Her excellent hospitality made our dining experience truly enjoyable. Great job, Miya!

I hope these reviews reflect your appreciation and convey the excellent service you received from these individuals!

我想要给以下几人进行好评，minnie，phina，howard，fanklin，nina，miya ChatGPT For Hotel Front Desk Minnie:

Minnie was absolutely wonderful during my stay. Her warm smile and attentive service made me feel right at home from the moment I arrived. She went above and beyond to ensure all my needs were met, and her local recommendations were spot-on. Thank you, Minnie, for making my stay so enjoyable!

Phina:

Phina's hospitality was top-notch. She was incredibly accommodating and always had a pleasant attitude. Phina made sure that all my requests were taken care of promptly and efficiently. Her commitment to guest satisfaction was evident in everything she did. Thank you, Phina, for your excellent service!

Howard:

Howard's professionalism and efficiency were impressive. He handled my check-in smoothly and swiftly addressed any queries I had. His dedication to providing excellent service truly stood out. Howard made sure that my stay was comfortable and hassle-free. Highly recommend his outstanding service!

Franklin:

Franklin was exceptional in his service at the front desk. His friendly demeanor and willingness to assist with every request made a significant difference in my experience. He provided detailed information about the hotel's amenities and the local area, which was incredibly helpful. Kudos to Franklin for his fantastic hospitality!

For Restaurant Reception Nina:

Nina was an absolute delight at the restaurant reception. Her cheerful greeting and professionalism set the tone for a wonderful dining experience. She managed the seating arrangements with ease and ensured that all guests felt welcomed. Nina's friendly and efficient service greatly enhanced our visit. Thank you, Nina!

Miya:

Miya's service at the restaurant reception was impeccable. She was courteous, attentive,

我想要给以下几人进行好评，minnie，phina，howard，fanklin，nina，miya翻译成英语 ChatGPT For Hotel Front Desk Minnie:

Minnie was absolutely wonderful during my stay. Her warm smile and attentive service made me feel right at home from the moment I arrived. She went above and beyond to ensure all my needs were met, and her local recommendations were spot-on. Thank you, Minnie, for making my stay so enjoyable!

Phina:

Phina's hospitality was top-notch. She was incredibly accommodating and always had a pleasant attitude. Phina made sure that all my requests were taken care of promptly and efficiently. Her commitment to guest satisfaction was evident in everything she did. Thank you, Phina, for your excellent service!

Howard:

Howard's professionalism and efficiency were impressive. He handled my check-in smoothly and swiftly addressed any queries I had. His dedication to providing excellent service truly stood out. Howard made sure that my stay was comfortable and hassle-free. Highly recommend his outstanding service!

Franklin:

Franklin was exceptional in his service at the front desk. His friendly demeanor and willingness to assist with every request made a significant difference in my experience. He provided detailed information about the hotel's amenities and the local area, which was incredibly helpful. Kudos to Franklin for his fantastic hospitality!

For Restaurant Reception Nina:

Nina was an absolute delight at the restaurant reception. Her cheerful greeting and professionalism set the tone for a wonderful dining experience. She managed the seating arrangements with ease and ensured that all guests felt welcomed. Nina's friendly and efficient service greatly enhanced our visit. Thank you, Nina!

Miya:

Miya's service at the restaurant reception was impeccable. She was courteous, attentive, and always had a smile on her face. Miya made sure that we were comfortably seated and promptly attended to. Her excellent hospitality made our dining experience truly enjoyable. Great job,...

During my 15-day trip across China, I stayed at many hotels — but Raffles Shenzhen was, without question, the most beautiful finale.|This hotel embodies elegance, calm, and a quiet strength that’s deeply embedded in every detail.||Located on the upper floors of the One Shenzhen Bay tower, the views of the sea and city are simply breathtaking — so stunning that I barely wanted to leave my room.|From the bed linens, pillows, and mattress to the scent in the elevator — every touch was flawless, refined, and tasteful. Nothing felt out of place.||What impressed me most was the Butler Service — quietly attentive and genuinely thoughtful.|When I requested items like ice or a special duck-down pillow, everything was handled smoothly without a single follow-up.|It was effortless. It was graceful.||Breakfast was equally delightful — especially the handmade Cantonese zongzi, so delicious I wished I could take it home.|Afternoon tea at RUI Lounge was a serene pleasure that stretched on until sunset 🌇||Dinner was fine dining in every sense — beautifully plated dishes featuring caviar and clear consommé, paired with exquisite wine.|Each course was a harmonious balance of flavor and presentation — so elegant, I almost didn’t want to touch it.||The Long Bar on the top floor was another highlight — with panoramic views of Shenzhen Bay, masterfully crafted cocktails, and soft piano music that created the perfect ambiance for an unforgettable evening.|Truly, there was nothing to fault in the dinner or bar experience — the flavors, atmosphere, and service were all in perfect harmony.||Another standout was the thoughtful and professional care I received from Annie, the hotel’s senior manager, and Crystal, the R&B manager.|These two women were the backbone of the operation — calm, flexible, solution-oriented, and incredibly capable under pressure.|In my opinion, both have the potential to lead Raffles properties anywhere in the world. Their capacity goes far beyond this location.||⸻||However, there was one area that needs serious improvement.||I encountered some issues with certain male staff in suits — such as Litz and a few others on the same level.|They carried themselves like pampered only-children — overly confident, under-trained, and lacking a genuine sense of hospitality.|Their attitude toward guests felt disconnected — as if they didn’t understand the core of this business:||“The guest is not just a visitor — the guest is the very center of service.”||For a brand of Raffles’ ultra-luxury global standard, I strongly recommend retraining the entire male front-of-house team, from managers to reception, with a focus on three core areas:| 1. Reduce ego and increase empathy.|Guests are the ones to be treated like royalty — not the staff themselves.| 2. Practice international etiquette.|Bowing, graceful gestures, smiling, offering small talk and soft entertainment — every detail matters.| 3. Adopt a “steward-style” service mindset.|One that’s elegant and confident — without arrogance or stiffness.|In other words: BE MORE CHARMING.||On the other hand, male staff in labor-based roles — bellboys, bartenders, and servers — were consistently courteous, humble, and genuinely pleasant.|They were the true example of what great service looks like — and I hope their attitude inspires the rest of the team.||⸻||The housekeeping staff were also a delight — not only efficient, but warm-hearted and impeccably polite.|It’s a rare and wonderful blend: precision and kindness in one team.||And finally, let’s talk about that private in-room massage chair:||I’m still emotionally attached. We had a connection. I don’t think I’ve moved on. 🤗||⸻||🌟 Final Verdict:||Raffles Shenzhen isn’t just luxurious — it’s ULTRA in every sense of the word.|The kind of place that makes you feel like you own a smart city — elegant, visionary, and...

Absolutely phenomenal stay at Raffles Shenzhen – easily one of the best hotel experiences I’ve ever had.

From the moment I arrived, I was blown away by the stunning views – not just from my Premier Studio with Park View, but from nearly every corner of the hotel. My 72 m² room offered breathtaking 180-degree views of Nanshan City, the park, and Shenzhen Bay, with a gorgeous sunset glow over the sea each evening. The room itself was ultra-spacious and well thought out – a king-size bed, a massive bathroom with a separate shower and smart toilet, luxurious amenities, a comfortable lounge area, and a complimentary mini bar that was actually stocked! I also received a lovely welcome amenity, which was a sweet touch.

The Sky Lobby left an unforgettable impression – perched high above the city with sweeping views of Shenzhen Bay and Talent Park below. The hotel is also filled with over 100 artworks – it honestly felt like walking through a luxury gallery at times.

I spent time at the Wellness Centre on the 33rd floor, and it’s truly a serene oasis. The 25-metre indoor pool, modern gym, and views stretching all the way to Hong Kong make it an ideal spot to recharge. They even offer personal training sessions if you want to go the extra mile.

Another standout was the butler service – absolutely phenomenal. Some butlers were specifically trained to assist foreign travelers, which made everything even more seamless and comfortable.

The hotel is located in Nanshan, not the busy Futian or Bao’an districts, but that’s actually a huge plus. It sits in a newer, ultra-luxurious neighborhood just a short stroll from The MixC mall, which is massive and upscale. Don’t miss the nightly light show from 7–9 PM – the best view is from the bridge at Talent Park.

The Sky Concert Hall on the 72nd floor is also an architectural and cultural marvel – it’s the highest concert hall in the world, used for high-profile events, fashion shows, and galas.

I had several incredible F&B experiences here:

Afternoon tea at The Long Bar (71F) – I tried their spring-themed tea set, which was not only delicious but served with panoramic views and a chic, minimalist vibe, enhanced by Cynthia Sah’s artworks. Loved their Shenzhen Sling cocktail too! Lunch at Yun Jing (70F) – One of the most exceptional Cantonese fine dining experiences I’ve had. The space is airy and elegant, with each private dining room themed after a gemstone. Don’t miss this if you love refined Chinese cuisine! Breakfast at Sky Café (34F) – A well-curated fusion of Chinese, Western, and Japanese flavors. Great variety, high quality. RUI Lounge (34F) – Welcomed here during check-in with class and calm. A beautiful space for relaxing, sipping craft tea, or enjoying their elegant afternoon tea service. I didn’t dine at the Japanese restaurant, but I passed through and the design was stunning – definitely one for next time. On the ground floor, the Raffles Patisserie is a hidden gem – I was obsessed with their bouquet-shaped cakes, chocolates, and delicately crafted pastries. Perfect gifts or treats to take home. Every detail was thoughtfully executed. Whether you're coming for the views, the design, the F&B, or the incredible service – Raffles Shenzhen will exceed your expectations. I can’t wait...