Zhang Jia Jie International Hotel — Hotel in Zhangjiajie

Pretty disappointed especially after an overnight hard sleeper train trip.. arrived at hotel and it took several staff, our cab driver and another guest for our Agoda booking to be accepted. Was given the incorrect room at first and as none of the staff spoke English well it was difficult to get the correct one - our translator app was invaluable. ||||Room did not have washing machine ( as advertised ) staff told me there was no laundry service available and the pool (in real life) was dirty, empty and overgrown. Had been saving washing as we thought we would have a machine.. are Travelling for quite a distance so used the bathroom sink.||||24 hour restaurant turned us away again really disappointing as we had not eaten since the night before on the train and could not locate a restaurant in walking distance. Ate chips. Following the first encounter however, the restaurant staff were great and shared a great sense of humor.||||Several staff were wonderful but some were inexplicably rude which I found upsetting as I did not understand why. The hotel wasn't walking distance from / to any attractions and the tour desk did not have information in other languages.||||We understand that Travelling in a foreign country means no familiar language the rudeness was the issue for us. Would have moved hotels but did not have time. Absolutely loved the Zhangjiajie national park and Tienmenshan Mountain, staff there and taxi drivers great. Will not go...

It seems some people describe a different hotel since the Zhangjiajie International is about 7km from the Railway station away (taxi 20Y) at the edge of the city. ||||Pros: ||- big rooms||- free high-speed LAN-access in the room (however most .com and .de adresses were blocked, so I had to use a VPN)||||Cons: ||- Bed mattress is VERY hard (feels you sleep on a rock) ||- lots of mold on the walls||- AC a bit noisy, although we had only 10°C outside temperature the AC-Heating did not work||- Windows and Walls not soundproof (be prepared that the Chinese Tour Groups will wake you up latest 6 am, alternativly the construction work closeby).||- At the edge of the City (you always need a taxi if you want to go to a good restaurant or shopping)||- Food in the Restaurant was very greasy with tons of glutamate and pricey for chinese standards||Breakfast only chinese style (ricesoup, fried rice, curry)||- No english spoken...

Let me just qualify my review by saying this is my first visit to China, my second chinese hotel (the first was in Yiyang) and I was accompanied by a translator 24 hours a day. ||The rooms were large, the bed large and comfortable and lots of pillows. Nice bathroom (western toilets) with shower and bath. However, frosted glass stands between the room and the shower and even with the curtain pulled, this might be uncomfortable for some people. Air conditioning was weak - I would bring a spare outdated credit card and leave it in the slot for your entire visit so the room continues to be cooled while you're out. I cannot comment on the staff's English as I had a translator. I didn't eat in the buffet. The room was clean but the carpet stained. ||One plus is that the hotel faces the river and there is a promenade so it's a nice place to walk in the evening or to do Tai Chi in...