Ramada Encore by Wyndham Bogota Zona Franca — Hotel in Bogota, Capital District

Two issues with the hotel. ||1. The Checking process took a very long time, about 15 minutes, we were already tired from a long day and just wanted to relax. There was nobody else there and no reason why it should take 15 minutes to Checkin. ||||2. After we got settle we wanted to take a shower and sleep early as we had to get up 3:45 to leave for the airport at 4am. However we soon found the Shower not working. Only a little drip of water came out. I made a video of it also. I called the front desk||||Call 1 mention shower is broken||Said maintenance will look at it. ||No call back and nobody showed up ||Call 2 mention we already called shower broke ||Said they will try to solve it in 10 min||No call back||Call 3 I mentioned we might as well move to another hotel as this is unacceptable and we need our shower. We have an early flight it has been almost an hour we already should be asleep ||Now they answered and gave us the room across to use for the shower ||||The whole experience just did not leave a good impression with us and we would not choose this location again unless...

Service of the staff was poor: if you enter the hotel they won't even look at you. They first finish what they are doing on their computer for a few minutes. And not just one time, but each time you are there with a question or something. Not with just one person, but all the three persons who were working while we were there. Big disinterest towards customers. ||-Bed and shower was good, breakfast was okay. ||-Taxi service from hotel to airport was good. It is around 20/30 minutes, depending on traffic. Car waits at the front of the hotel and you pay 30.000 pesos (that is around 7 euro). ||-Service of the hotel is poor, service of the restaurant staff (breakfast and dinner) is friendly and good. Cleaners are friendly as well. ||Their Wifi did not work on my phone, and I came to ask if they would have a solution (after minutes of waiting because they were staring at their computer). They won't even try to act if they care, just tell shortly that the Wifi works on their phone. Best example of worst service I ever...

Everything is outstanding, I didn’t find any issues aside from the room that was a little hot during the night, I think an air conditioning system must be installed in those rooms but everything else was awesome.

The place is secure, it makes you feel inside an army battalion. Security personnel was nice with me at all times. I didn’t experience any bad interaction with anyone in the hotel, breakfast was delicious, everyone is minding their own business, the housekeepers were always very friendly and the service was quick and easygoing.

I will encourage the people that reads my review not to read those bad reviews below as they aren’t true, you should go and experience their service yourself rather than reading some of these stupids negative comments.

Luis and Andres and the girls at the front -thank you for making my stay in Bogotá so pleasant! Jaime FLOREZ room #518 see...