Hotel Antunović — Hotel in City of Zagreb

Disgusting Experience and Unacceptable Handling by Management

I stayed at this hotel for three nights with a group of disabled children from another country — a trip that was meant to be special and safe for everyone involved. Unfortunately, what I encountered was not only disturbing but handled with shocking disrespect and a complete lack of professionalism.

After returning to my room in the afternoon, I found it had been cleaned — but to my horror, there was a pair of tissues neatly folded on a surface, and on top of them was a used condom. Yes, you read that right. Someone had deliberately left a used, disgusting condom in my room.

I immediately took it to the reception, visibly shaken and disgusted. The receptionist told me the manager was not available and that I could speak to him in the morning. When I returned the next day, I asked the manager if he had been informed, and he said yes. But instead of offering even a basic apology or expressing any concern for the situation, he launched into a dismissive explanation that the cleaner had “no reason” to do such a thing, and that nobody on staff admitted to knowing anything about it.

There are no cameras in the corridors, so there is no proof of who entered my room. But the way the situation was handled was even more shocking than the incident itself. Not once was I offered an apology. In fact, I felt as though I was being subtly accused or dismissed. The implication seemed to be that I must have planted it there myself— which is insulting beyond words. He even asked me if i gave my key to someone else in the group!

Coming here with a group of vulnerable children, I expected basic hygiene, decency, and accountability. I received none of that. Just disbelief, defensiveness, and disrespect.

This was not just a housekeeping mistake — it was a complete failure of management, safety, and human decency. Avoid this place if you value cleanliness, professionalism, or even...

I stayed at this hotel for three nights with a group of disabled children from another country — a trip that was meant to be special and safe for everyone involved. Unfortunately, what I encountered was not only disturbing but handled with shocking disrespect and a complete lack of professionalism.||After returning to my room in the afternoon, I found it had been cleaned — but to my horror, there was a pair of tissues neatly folded on a surface, and on top of them was a used condom. Yes, you read that right. Someone had deliberately left a used, disgusting condom in my room.||I immediately took it to the reception, visibly shaken and disgusted. The receptionist told me the manager was not available and that I could speak to him in the morning. When I returned the next day, I asked the manager if he had been informed, and he said yes. But instead of offering even a basic apology or expressing any concern for the situation, he launched into a dismissive explanation that the cleaner had “no reason” to do such a thing, and that nobody on staff admitted to knowing anything about it.||There are no cameras in the corridors, so there is no proof of who entered my room. But the way the situation was handled was even more shocking than the incident itself. Not once was I offered an apology. In fact, I felt as though I was being subtly accused or dismissed. The implication seemed to be that I must have planted it there myself— which is insulting beyond words.|He even asked me if i gave my key to someone else in the group!||Coming here with a group of vulnerable children, I expected basic hygiene, decency, and accountability. I received none of that. Just disbelief, defensiveness, and disrespect.||This was not just a housekeeping mistake — it was a complete failure of management, safety, and human decency. Avoid this place if you value cleanliness, professionalism, or even...

Hi, we accidentally left substantial cash in an envelope in the room when we checked out. We were told that the housekeeping manager and staff didn't see it.

I stayed at the hotel from May 17 to May 18 with a group of 30 organized by Super Travels from Singapore. My room mate and accidentally left a sealed envelope with €430 cash in it and with our two names and the amount written on it when we checked out on May 18 morning. It was for tips and additional option tour.

We realized 2-3 hrs after we checked out. Our Singapore tour guide called up the hotel. She was later told that the housekeeping staff didn't see the envelope Subsequently it seemed that the housekeeping manager went to the room with the housekeeping staff and didn't find it.

I felt that it was not possible that the housekeeping staff didn't see it. As the amount is substantial and it is more than the cost of an one-night stay, the housekeeping staff shouldn't have mistaken it as tips. We were not celebrities staying in a 5-star hotel.

The sealed envelope was thick with cash notes and it was left on the table just below the TV.

It is not possible for the housekeeping staff didn't see it.

I wish the top management in the hotel will...