Hotel Pagus — Hotel in Pag

This was our third visit to this hotel. The first two visits were good, I can't say great, but this time it was awful. It seems to me that the hotel is currently going through a transitional phase, probably new management and thinking about what they actually want to do. ||The hotel is located a 7-minute walk from the city center, private parking in front of the hotel, which is paid 10 euros per day. Right next to the hotel is a beautiful pebble beach where you can rent sunbeds and umbrellas and even if you just use towels it's not bad at all.||Upon arrival, a friendly receptionist gave us all the necessary information and services. Upon arrival in the room, the first shock - an unventilated room, no soap, a finger-thick dust under the furniture, a broken cot. Probably related to the fact that I met only 2 maids in the entire hotel.|Despite of that rooms are spacious, the sea view is fantastic, you can see the entire Pag Bay. In the pictures, the furniture looks worse than it actually is. I admit - the bed is quite bad, the management should seriously consider refreshing that segment. |Cots for children are not charged extra. ||Last time the food was solid. They bought me with things prepared for small children. A meat and fish menu and pasta were offered every day, so everyone could find something for themselves. The afternoon snack usually offered pizzas, burgers, hot sandwiches, snacks, unfortunately without fruit (fruit are abundant with main meals). Basic drinks, mostly from vending machines, not very good. Cocktails are a disaster. In the all inclusive option, all-day beverages are offered in the restaurant, while in the cafe within the hotel with additional charge. This time, the food was more student-style like we know it in canteens. Almost the same every day, can't say completely tasteless, but not at the level of a four-star hotel. Food that was not eaten the same day was prepared in a different form the following day. ||There are not enough staff to properly clean the seats, so the terrace furniture is often dirty with bird droppings. The salad is often uncleaned, this time I found a stone in one of the salads, which did not have a beneficial effect on my teeth. This time there were very few offers for small children to eat. ||In June, the hotel accepted trips of schoolchildren, often graduates, who were accommodated in regular accommodation next to all the rest of us with small children. Please don't get me wrong, I have nothing against children who came on a well-earned vacation or field school experience, but when you pay dearly for a vacation, it is unacceptable that you don't place a bunch of loud, enthusiastic children in a separate part of the hotel, or that you don't think about it at all. As a result, at night we heard running in the corridors, loud shouting and even experienced a visit from the teacher in the middle of the night looking for her students in our room (!?). ||Because of all the above, despite the nice weather, we decided to end our vacation early, but the hotel charged me for the complete service, including parking and accommodation tax. An e-mail sent to the administration with a request for an explanation fell on deaf ears and I still have no answer today. ||Our experience was extremely bad and above all expensive. I think that if you are a family with small children, you should avoid this hotel until they stabilize and decide to become a four-star hotel, a pleasant environment for spending a vacation. Now, they...

I booked 4 nights for our family (2 adults + 2 kids) directly through the hotel’s website, not through Booking. Since it was just a short trip, we wanted a really nice vacation. I booked a Superior connected family room, sea view, balcony, all-inclusive. We arrived a bit late, around 7 p.m., during dinner. The first shock: our booked room wasn’t available “due to occupancy.” Instead, we were put in two separate rooms “just for one night” and told we’d move to some junior suite the next day. Already then it felt like a scam — later, after checking the price list in the room, we were sure of it. The second shock: the food. This hotel is advertised as 4 stars, but the food was worse than what’s served to crew members on a ship (and I know what I’m talking about). The next day, the “junior suite” turned out to be a tiny corner room with an AC louder than a lawn mower, which we had to figure out how to vent ourselves. To make things worse, they squeezed in a baby crib, leaving no space at all. Lunch was another disappointment. Both the confirmation email and the in-room brochure said it starts at 12:00. In reality, it started at 12:30 — something reception knew but didn’t bother to mention. Try explaining that to a hungry 4-year-old who barely touched breakfast. Parking? Paid, but no spots. We had to stop in the rain near the corner of the hotel, and in the morning we got a warning for parking “in the wrong place.” We left the hotel right after lunch and paid for 1 night at the original price + taxes (again, even though they were supposedly included).

Notes: Crumbs from previous guests on the table. The cheapest toilet paper. The toilet wasn’t fixed — it banged loudly against the wall every time you stood up. The flush system felt straight out of old Soviet communal apartments, where you could literally tell from the pipes whether your neighbor upstairs went #1 or #2. Soap and shower gel dispensers were once glued with double-sided tape; now they just stood by the wall. When we stepped onto the balcony to enjoy the sea view, we found “the sea” much closer than expected — water from the upper balcony drained onto ours and just stayed there. The kids’ club? Only drawing tables and a tent, and children weren’t allowed to stay without parents. Forget about spa time if you’re with a 4-year-old. The so-called PlayStation room had one broken steering wheel, and even my 12-year-old needed a supervisor to play. In the end, during lunch we booked the remaining 3 nights in Zadar at Falkensteiner Club Funimation Borik, and we didn’t regret it for a second. The difference between “4 stars” and “4 stars” can be a huge abyss — and here it was, for barely...

Unfortunately, the stay at this hotel for Easter fell far short of expectations for a four-star establishment. Despite explicit confirmation of vegan options during booking and multiple follow-ups, the staff was entirely unprepared to provide meals free of animal products. Apparently, vegans are expected to survive on salad and fries. Promises turned into a daily struggle for basic meals, with numerous issues such as unlabeled allergens, lack of essential options, and staff's inability to handle requests.||||Particularly concerning were repeated instances of meals incorrectly labeled as vegan, posing a serious health risk. Labels marked "vegan" were placed above dishes containing meat, eggs, and dairy, and the handling of allergens was alarmingly irresponsible. For example, one guest was told that pasta was served with cheese sauce, but it was actually horseradish sauce, among other mishaps. Food trays were merely replenished, with egg salad left on the counter at room temperature from lunch until closing time 🤢. Dinner often recycled leftovers from lunch and breakfast (for days!), so on the third day, guests were served pasta with tomato sauce—despite the tomatoes from breakfast being visibly slimy and stale. The hygiene standards are highly questionable. Does someone need to suffer food poisoning or a severe allergic reaction before proper procedures are implemented? Out of three days, for two days there was no mineral water available at the drink dispensers. The hotel had just opened that weekend, and it was clear they were unprepared.||||Beyond the food issues, the accommodations were unsatisfactory—rooms were infested with ants and dust, furniture was dirty and outdated, cabinets were falling apart, and beds creaked. Maintenance issues were not adequately resolved, prompting my husband to fix the problem himself. The plumber repeatedly entered and exited the room, frustrated because he lacked the necessary tools (!). Services that should be standard for a four-star rating, such as basic hygiene supplies, were nonexistent.||||Furthermore, the reception staff clearly did not want to be at their job, and most guests avoided them altogether. It was apparent that they had no interest in attracting regular guests, instead relying on those who "come and go" via platforms like Megabon and similar deals. This hotel has unquestionably failed to meet even the minimum standards for its advertised category and is especially unsuitable for guests with special dietary needs.||||The only positive aspect of this hotel was its location and the sea view from the room balcony. All in all, it’s best to avoid...