Hotel Central — Hotel in Santa Clara

A centrally located hotel, with a large welcoming foyer and friendly reception staff. There was a power cut on arrival, so our room wasn't ready and there was no internet until late evening, which was a bit frustrating, but not exactly the fault of the hotel. There seemed to be a problem with the wine, because on ordering a glass, I was told "no", but it turned out it was on another floor and someone had to go and get it. It all turned into a bit of a performance to be honest.||The room itself was large and clean, although the shower wasn't particularly good. The air conditioning, once the electricity was back on, was very good. What was very strange were the towels, which seemed old, thin and very, very small. Not suitable at all. This is Cuba though, so you have to take all these quirks in your stride. There were no windows to the outside, just opening out to the inner atrium, which I wasn't quite so keen on. My main gripe was the noise. This hotel just consists of the ground, first and second floors. I was on the second floor, right by the roof top bar. The noise that came from there until around 2 in the morning was unbelievable, and it was impossible to get any sleep.||Also, there's no lift in this place, although the staff (when you can find someone to help) will take your luggage up and down the stairs for you.||I have to give a special shout out to the receptionist (I'm afraid I don't know her name) because my companion was very challenging and extremely rude to her, and the restaurant staff, unnecessarily. I did apologise, and she shouldn't have had to put up with the way he talked to her.||To be honest, I didn't really like Santa Clara, so I'm unlikely to return. But if this hotel managed to iron out the issues that it has, it could be a very good...

We had been in Cuba a while when arrived, our hotels had covered the whole spectrum of truly dreadful to excellent. I still can't decide where thus fits.||It looked nice and it was clean. The food was mediocre, the staff are lovely and try very hard.||So what were my issues? Our first room had no external windows, what looked like windows opened on to the corridor. We asked to be moved and they accommodated us, we were on the second floor (no lift) and our windows opened on to bar patio area. Well they did once the bellboy had helpfully kicked them open which unfortunately meant they then only partially locked and it was possible to step through them from the bar terrace. Still we wanted an open window and we got one. ||The ceilings are extremely high, the doors are very high and there is a glass panel above them. A glass panel that can't be covered and leaves a bright light in the room all night.||On balance it is worth visiting the area and it seems one of the better hotels, so if you want to stay ask about external windows when you book and take...

We were with a group of 24 turist from Austria for one night there in February 2024. At arriving looked quite impressive, nice but that was all. Lady at the lobby was incompetent, waiters mostly young , unmotivated, lazy and unfriendly. We sat 6 at a table and they could offer one bottle of red wine ( they had only one in the whole bar!). As we left a bit earlier as the other members from the table we payed all that was consumed ab 3000 Pesos , when the others left they were charged thr same amount! So we payed twice for the wine( no memey back)! There was only cold water for shower in the morning and evening as well. No internet working. In the morning we were woken up by the incredible noise made by the personnel cleaning and working around. Impossible to sleep after 06;00 in the morning, not only for us but the other members of the group as well. Never again ! Awful and...