Merit Royal Premium Hotel Casino & Spa — Hotel in Lapta-Alsancak-Çamlıbel Belediyesi

I found it incredibly difficult to find out basic information before our trip to Merit Royal and so I'll share my experience and tips here.||||We stayed at the Merit Royal Premium Hotel as a young family with a baby. I would highly recommend the hotel to families. It's extremely child friendly, has an excellent babysitting service at about €8 per hour, and the amenities are fantastic. The staff are incredibly baby friendly and really welcoming across the board. ||||The Merit Royal Premium is effectively connected to the Merit Royal by a 50 meter walkway. Both hotels are based on the coastline and have excellent views of the sea. The facilities are second to none - the gym at the Royal was excellent and had everything you might need. The Royal Diamond is a 2 minute walk with an equally good and more modern gym. This hotel had only opened during our stay and was beautiful, although lacked some atmosphere. Restaurants advertised were also not yet open which was frustrating. The spa located in the Merit Royal was fantastic. My wife and I both got a 50 minute message costing €60 each and was excellent value.||||What's hard to understand by viewing their website is that all of these hotels - Royal Premium, Royal, Diamond and Crystal Cove are all connected and within a 5 minute walk from each other. There are constant trams that pick up and drop off at each hotel along the way - although we usually chose to walk. The all-inclusive service more or less extends to all hotels. When you visit Crystal Cove you can use all their facilities without being asked for any hotel/room details. Food and drinks are served at each pool during the day and are included as part of the package. ||||There are a bunch of "A la carte" options which are extra to the all-inclusive tag. The food quality was very good and these restaurants are certainly a step up from the buffet - although this too was excellent. Restaurants range from about €40 - 80 for a dinner for 2 but included a bottle of wine and many courses. I'd highly recommend the Italian in the Merit Royal.||||Now to some negatives, the staff, although lovely, don't seem to speak to each other or understand basic information about their sister hotels. For instance, they will not book a restaurant for you but will connect you by phone. The quality of these calls is terrible and it's very hard for an English speaker to understand that everything has been picked up correctly. I'd really recommend the hotel help their guests with this process. Simple things like finding out if a restaurant was open proved difficult. There are certainly subtle cultural differences between this hotel and a European hotel. ||||Another example of this, we asked about a simple transfer to another Merit hotel nearby but not directly connected. There was mass confusion over whether this service ran and from where. We were told that there was a steak restaurant in the Merit Park and when we got there it was a Turkish lamb-only restaurant. This again was lost in translation.||||Another bugbear was the lifts at Merit Royal Premium. They are incredibly slow and it would often take 10 minutes to make a short trip as a result. There are only 2x lifts but one ONLY goes to the casino which is infuriating in a family-friendly hotel. Change this. ||||The positives - the rooms at the Merit Royal Premium were fantastic. We were on the 6th floor with an incredible view of the sea. It was spacious and the staff were helpful with a cot placed in the room for our baby. The in-room entertainment was also excellent. ||||The buffet was also great with tons of choices. The staff here were particularly nice. ||||Overall, I would highly recommend the hotel. Its facilities and food are 5 star and you get so much more value for money, although the location is very...

⚠️ WARNING: Merit Royal Hotel & Casino Is a Scam – They STOLE $123,000 from Me ⚠️||||Stay far, far away. This is a disgrace of an establishment.||||I went to Merit Royal Hotel & Casino thinking it was a luxury resort. What I walked into was a Mafia-style, rigged operation with zero ethics, zero integrity, and zero intention of ever paying out a real winner.||||I deposited tens of thousands of pounds using my personal UK debit card and won $123,000 in the casino. When I tried to withdraw, they flipped the script and turned into criminals in suits.||||They flat-out REFUSED to pay me legally. No card refund. No bank transfer. Even though that’s how I deposited.||||Instead, I was told:|| • “We don’t do bank transfers.”|| • “Take crypto” – something I don’t use and never agreed to.|| • “Take cash” – which they KNEW I couldn’t legally fly with.|| • “Meet a random man in Dubai to get paid” – with NO name, NO paperwork, NO accountability. What the actual f**k?||||They had me running around like a fool for two whole days, lying to my face, dragging in fake managers, giving me the runaround, changing their story every five minutes. I spent hours screaming at the cashier, demanding answers, and nobody did a thing. No solution. No payout. Just endless stalling. They are experts at delay, deceive, and destroy.||||This casino is nothing more than a trap.||It’s not built for winners.||It’s built to drain you dry and trap you in a web of lies, intimidation, and confusion.||||They made it impossible to leave with my money.||||Merit Royal Casino is a fraudulent operation that uses glitz and free drinks to distract you while they plot to rob you blind. And if you win? They’ll make sure you never leave with a penny.||||I’m warning everyone I can.||They scammed me. They’ll scam you too.||||❌ DO NOT STEP FOOT IN THIS PLACE ❌||It’s dangerous, dishonest, and disgraceful.||Merit Royal is a crime scene...

I just had an awful experience today. We’ve booked two rooms with a connecting door about 1 month in advance. Traveled with my 1,5 years old daughter and husband. Only at the day of the arrival we got to know that the rooms will not be ready until the evening because the hotel “is very busy” and somebody decided to have a late check out. Thank you to our manager we got to have a suite where we could leave our stuff and rest until our rooms are ready. Well, when I came to the reception at 19:30 to ask if at least 1 room was ready, I got an answer that the room is being cleaned at the moment. I waited for an hour until my daughter already started to cry because she needed to go to bed, receiving the same answer all over again. Only by 21:15 the room was finally ready for us to move our stuff… I mean are you guys serious?! You position yourselves as kids friendly hotel and make me wait until 21:15 to finally have my room ready?! Apart from that a few other things I noticed: the kids outside playground is very very very dirty, 2 seconds without shoes and your feet, kid’s body and hand are just black. The slides, swings etc are dirty and cheap. The inside play room is very very dusty, toys are just dumped in there all over the floor, there is no fresh air what so ever. The rooms are terribly smoky, air conditioning can’t be turned lower then 21 degrees. Well, to be honest I don’t think I’m ever...