Hotel U Beránka — Hotel in okres Náchod

We stayed in the hotel for three nights. It was our second stay in this hotel. Unfortunately, this time we were disappointed. This is definitely no longer a 4* hotel. We understand that it is a hotel in a small town but still some standards should be kept. The devil is indeed in details. ||The hotel as such is beautiful, the best location in the centre of Náchod. ||The reception staff was welcoming and friendly and tried to be helpful but at our arrival, we would have appreciated the usual info about the hotel/breakfasts/dinners etc. ||Big minus: nobody informed us that the reception and thus the hotel was closing at 11pm. We as well as apparently other guests did not receive any instructions what to do in that case. So on Saturday evening (!) when arriving at 11.30 pm to the hotel we found closed door, nobody at the reception and no information what to do. There was a group of guests who had been trying for some time to get to the hotel...We were lucky that our son stayed in the room so he came down to open the door for all of us. Later we were told we should have called a mobile number written on the card we received with the room key... Seriously??? ||The check out is already at 10 am which is quite early compared to the usual standard (11 am or 12 am) and also taking into consideration that the hotel breakfast is served until 10 am. ||We booked a room with a view to the square. Our room was huge and clean. The only minus: a broken hair dryer; the fridge did not work properly in any of the rooms we booked. ||The hotel breakfast was very good, good choice but the service was terrible, except the young man who was trying to help and do his job properly. The other staff was uninterested...and even rude. |We also found it very strange that the tables were not re-dressed on some days. When we came to the breakfast room at 9.30, we had to look for the staff who was hiding in the kitchen and ask for the table to be prepared as all free tables were not cleaned up and prepared for next guests. Such a pity! We were told that some staff was there only temporarily for the summer but even in this case, the young ladies should be better trained. A smile and friendly attitude would not hurt. The staff makes the reputation of the hotel in the end. ||Overall, a big disappointment. Next time, we will look for other...

Our stay, which was meant to be pleasant while attending an event at the hotel, was ruined by false accusations, an extremely rude receptionist, and a complete lack of professionalism from the hotel management.||Here is a detailed account of our negative experience:||False Accusations and Hostile Staff:||Upon arrival, we discovered that the door to one of the rooms in our party was already broken. We reported this to the reception immediately.||After dinner, we were confronted by a receptionist who accused us of kicking in the door and vandalizing property. She called us liars, refused to listen to our explanation, and told us we could leave the hotel without a refund. The treatment we received was demeaning and hostile.||Appalling and Unprofessional Follow-up:||No one from the hotel's management ever contacted us to resolve the situation.||Instead, the hotel called the organizer of the event we were attending in the middle of the night to report the alleged vandalism. This was deeply unprofessional, as the event organizer had no involvement in our private hotel booking.||General Poor Service:||Following the initial confrontation, we were completely ignored by the staff for the remainder of our stay. No one would greet us or even make eye contact, whether at breakfast or elsewhere in the hotel. This created a very uncomfortable atmosphere.||Worn-Down Hotel and Poor Standards:||The rooms and the hotel in general are clearly worn-down and in desperate need of renovation.||The walls are extremely thin. You can hear everything from the hallway and the adjacent rooms, which made it difficult to get a good night's sleep.||Conclusion/Recommendation:|Based on the serious accusations and the utter lack of service and professionalism, we strongly recommend staying far away from Hotel U Beránka Náchod. This is the worst hotel experience we have ever had.||There are unfortunately no positive aspects to highlight...

Our stay, which was meant to be pleasant while attending an event at the hotel, was ruined by false accusations, an extremely rude receptionist, and a complete lack of professionalism from the hotel management.

Here is a detailed account of our negative experience:

False Accusations and Hostile Staff:

Upon arrival, we discovered that the door to one of the rooms in our party was already broken. We reported this to the reception immediately.

After dinner, we were confronted by a receptionist who accused us of kicking in the door and vandalizing property. She called us liars, refused to listen to our explanation, and told us we could leave the hotel without a refund. The treatment we received was demeaning and hostile.

Appalling and Unprofessional Follow-up:

No one from the hotel's management ever contacted us to resolve the situation.

Instead, the hotel called the organizer of the event we were attending in the middle of the night to report the alleged vandalism. This was deeply unprofessional, as the event organizer had no involvement in our private hotel booking.

General Poor Service:

Following the initial confrontation, we were completely ignored by the staff for the remainder of our stay. No one would greet us or even make eye contact, whether at breakfast or elsewhere in the hotel. This created a very uncomfortable atmosphere.

Worn-Down Hotel and Poor Standards:

The rooms and the hotel in general are clearly worn-down and in desperate need of renovation.

The walls are extremely thin. You can hear everything from the hallway and the adjacent rooms, which made it difficult to get a good night's sleep.

Conclusion/Recommendation: Based on the serious accusations and the utter lack of service and professionalism, we strongly recommend staying far away from Hotel U Beránka Náchod. This is the worst hotel experience we have ever had.

There are unfortunately no positive aspects to highlight...