Pension Skylark — Hotel in okres Pardubice

I can confirm previous reviews. I booked a stay because of KCD fanfest and the accomodation confirmed the booking. There was an option to cancel the stay for free which was available up until 2. September 00:00. On the 3. of September I encountered the same thing as other "guests". They declined 5 different cards all with sufficient funds and all of them in my name (the same name as the booking). There were even two different providers Mastercard and Visa. I used debit cards and a credit card as well but nothing seems to work for the famed Skylark Pension. Even tho they managed to decline every one of my cards within a few minutes (it means they were using the booking.com app) they still hasnt managed to reply to my messages. As of right now (2 days before the acutal fanfest) I can either cancel the booking for hundred and something euros or wait for them to cancel it and offer it for two times the price. STAY AWAY...

Dishonest Owner.

I made a booking here for myself and my friends four months in advance of large concert for a reasonable price. Two weeks before the concert, I am notified that my booking has been cancelled as my card is invalid. Total B.S. My card is fine. No matter, I contact the property immediately and explain the situation. The owner replies that she's sorry, she cannot restore the booking as it has been instantly booked, but she does have another room for three people... for double the price. Absolute scum. And from the looks of the other reviews, I'm not alone in this...

I made a reservation on sunday evening around 7pm. I showed up at 7.30 but the building was closed. I called their number twice, waited 15 minutes but nothung happened. At this point i was still ok, its sunday evening, perhaps they closed early.||Next day i have revieced an ameil about "no show" reservation. I called them againt (finally answered the phone) and explained the situation. What came next is out of this world. The receptionist called me a liar saying that I must have showed up after 9pm, therefore i didnt make the check in time. Refused to refund me and essentially called me a liar. Really professional approach.||||V nedeli vecer jsem si udelal rezervaci na posledni chvili pres booking. Penzion tvrdi ze ma check in do 21.00. V 19.30 jsme se dostavili k ubytovani ktere bylo zamcene. Dvakrat jsme do zarizeni telefonovali ale nikdo nezvedal telefon. Po 15 minutach cekani jsme se rozhodli pro jine ubytovani a odjeli. Pro tohle bych mel pochopeni, byla nedele vecer a uz asi necekali dalsi hosty. Co me ale zarazilo je ze druhy den mi prisel email o tom ze jsem "no show" zakaznik a tudiz moje zruseni rezervace a naslednou refundaci neakceptuji. Kdyz jsem to resil telefonicky se slecnou recepcni tak mi tvrdila ze lzu, ze neprijaty hovor nemela a ze jsem urcite nestihnul check in do 21.00 a proto ze mi penize nerefunduji.||Pravidelne cestuji pracovne po cele evrope, ale takhle neprofesionalni pristup jsem jeste...