Sheraton Montazah Hotel — Hotel in Alexandria

If I could give this hotel zero stars, I would. After a lengthy back-and-forth with Marriott I was able to get the points restored to my Bonvoy account that I had used for the reservation, which is the only positive note about the stay and does not even relate to the Sheraton. I was traveling with my boyfriend, who is Egyptian. I traveled all the way from Chicago to Egypt to visit him. Because of rules in Egypt we booked two separate rooms. When we arrived at the hotel I did the talking at check-in since the reservation was in my name. Despite having checked in using the mobile app the night before (for both rooms) and notifying them via email and over the app that we would be arriving around 1pm, when we arrived at 2:15pm I still had to go to the check in desk. The staff member at the desk was polite enough when I was speaking, but when she asked for IDs and my boyfriend handed her his Egyptian national ID, suddenly there was a switch. Not only was she not polite, she was distinctly unfriendly. After puttering with the computer for a few minutes, she said there was a problem with one of the rooms and asked us to wait. Which was funny, because the employee next to her had no idea what "problem" she was talking about. We sat in the lobby and watched as two guests who were also waiting were offered a welcome beverage, which we were not offered. We waited for about 20-30 minutes even though she said it would be just a few minutes, and finally I went up and asked. In a tone that suggested it was crazy for me to even ask, she said the room was ready and had the concierge give me the key. When we saw the rooms, it was clear what had happened. My account specifically says I want only nonsmoking rooms. Additionally, one room was listed as having two twin beds and the other as having one queen bed, but both were nonsmoking. When we reached the rooms, however, one was on the 7th floor and had a welcome gift, lots of extra toiletries, and a pair of slippers, while the second was on the 10th floor, right in front of the elevators (and the security cameras) and had none of these things but did have an ashtray and smelled like smoke. I was pretty upset at this point; that night all I wanted was to relax with him, so we decided to watch a movie in his room. At 1am a staff member called and said there was a mixup with the receipts and asked to clarify who was in each room. That was clearly false, as the receipts both had my name on it, as the reservation is in my name. They should have just said they were checking we were in separate rooms. They called back 15 minutes later and said that it was clear that my boyfriend and I were in the same room and that obviously this was not allowed. At this point I was frustrated as they had not told us this at check in and, while we both knew, that is not something that the hotel can expect all guests to know and certainly not something they should be trying to skirt by lying to guests about receipts. After briefly arguing I left, and the staff member called my boyfriend in his room five minutes later to make sure I had left. He was told we could go to the lobby and watch the movie if we really wanted to. We met in the lobby but it was so loud that even when we were sitting right next to each other it was difficult to hear one another without speaking loudly, and it was anything but relaxing. In addition to the staff member sitting nearby listening to music there were two staff members cleaning a small portion of the lobby floor for the two hours we were sitting there, and they kept looking over at us. They also were swearing at each other, which is far from appropriate when there are guests right there. There was also a party happening and music playing from that on the floor above. It was miserable. Worst...

We have visited this location several years ago and were not happy. Recently we revisited it after learning of the change of management from Sheraton to Marriott, Unfortunately, the place needs much more effort to be on par with other hotels of similar category. In particular, the staff need a lot of training and discipline to manage the place and tackle problems, not make it worse. The hotel has a nice pool, and a strip of sand beach just across the road. But to reach the beach one needs to cross a two way multiple lane wide street, with many vehicles approaching at high speed and at a curve, making it very dangerous and certainly puts guests' lives crossing that road at huge risk. The Hotel obviously takes this lightly since it does not run a shuttle bus or van to the beach. Additionally, the shallow water at the beach presumably suitable for swimming is quite filthy and littered with plastic bags full of garbage. The staff assigned are - as expected-quite focused on swimmers but unfortunately oblivious to the extent of garbage in water. Also those beach Staff, well intended as they seem- do not move fast enough to defuse any potential altercation that could arise from guests, who in turn are apparently accustomed to the general atmosphere of lack of discipline from most, but not all Hotel staff. One night, my wife, myself and our son were returning to the Hotel after dining out, leftovers were wrapped up for us in a small neat box. They insisted not only to inspect it, but also to confiscate that small box of left over food we had with us. I told the Receptionist I was Marriott Member for 25 years -shows at my Check In- but that info was not of any importance to him. I had to write a complaint which received commendable attention from the courteous Mr Amin Selim, but it was too late. Other Receptionist staff such as Manal were uncouth scoffing away what had happened, saying I should expect this when in Egypt!! and that as far as she knows Hotel Managers do not really care about online reviews!!. Finally, I'd consider the Hotel not having 24 hours security based on the very loose state of security on their beach as well as en route to and from...

The hotel is at a great location but the furniture is old and worn out. Location and staff are five stars but rooms and facilities are 3 stars at best.

During my one-week stay at the Sheraton Montazah Hotel, Alexandria, Egypt, I repeatedly witnessed severe neglect and inhumane treatment of the German Shepherd security dogs used by the hotel’s contracted security team.

These working dogs were: Extremely underweight with visible ribs and spine and unkempt, with poor coat condition Locked in cramped, unsanitary cages for extended periods Denied sufficient food and clean drinking water Still forced to perform security duties despite their poor health

Every day of my stay, I spoke directly to the local hotel management, providing photographs and descriptions of the dogs’ condition. Unfortunately, the issue was not treated as a priority, and no visible improvement was made.

This constitutes a clear violation of animal welfare standards and contradicts both Egyptian animal protection laws and Marriott International’s stated corporate values.

I am urgently requesting: An immediate investigation into the current security provider and their treatment of animals. A veterinary assessment and proper medical care for all affected dogs. A permanent improvement plan to ensure humane treatment of all working animals associated with the hotel. Accountability for any individuals or contractors found responsible for neglect.

The cages for these dogs are in the back parking area where I saw them sick and suffering and sitting in their poop because the security company is not treating them well. I am attaching the photos. I have brought the mistreatment of the dogs to the attention of Sheraton management and they have promised a followup with the security company providing the services to Sheraton but I am still worried about the treatment of the dogs. One of the dogs had no flesh on him and the stomach was skin to skin. If you happen to stay at the hotel please look at whether the dogs being fed and their health as they seem not to even get the dogs...