Marom Port Said Resort & Beach — Hotel in Port Said

I recently had the unfortunate experience of staying at the Marom Hotel in Port Said. However, the hotel had its charms in minor things like the lake and the landscaping, but my overall experience was incredibly disappointing. ||Despite its high rating on booking (bizarre), the hotel did not provide top-notch service at all, and it is hard to be rated more than three stars.||Generally, the cleanliness level, breakfast, and indoor design were unaccommodating, which made for an unpleasant stay.||We were highly disappointed with the quality of the room upon check-in. One of the most significant issues we encountered was the cleanliness level of everything in the room, including unclean bed sheets, with significant clear concerns. The bedsheets and below covers were spotted and not clean.||Moreover, the T.V. screen was not clean, with several protruded food fingerprints. These issues made it clear that the room was not adequately cleaned and checked before checking in and left me feeling frustrated with the quality of the hotel upon check-in as first impressions lasted. ||The staff reacted positively and upgraded the room to a suit as a compensation.||On the contrary side, one of the hotel’s leaders said that they started their soft opening quickly and didn't expect such an entire booking while they were not ready for that; for example, they don't have laundry, and the outdoor laundry is creating enormous problems for them (he said)….. !||All the restaurant staff were lovely. The breakfast was limited to the poor and less than the ordinary experience. Simply it's not worth the amount you pay for the quality of the limited items not from a variety point view. |The Mashed Potato and the cheese platter were not standard at all. Additionally, it will be great if they can propose one type of traditional cakes.|It would be much better to offer limited items with high quality. |The suit was comfortable and clean. The air conditioner worked beautifully. The Italian cafe was very good in quality...

I recently had the unfortunate experience of staying at the Marom Hotel in Port Said. However, the hotel had its charms in minor things like the lake and the landscaping, but my overall experience was incredibly disappointing.

Despite its high rating on booking (bizarre), the hotel did not provide top-notch service at all, and it is hard to be rated more than three stars.

Generally, the cleanliness level, breakfast, and indoor design were unaccommodating, which made for an unpleasant stay.

We were highly disappointed with the quality of the room upon check-in. One of the most significant issues we encountered was the cleanliness level of everything in the room, including unclean bed sheets, with significant clear concerns. The bedsheets and below covers were spotted and not clean.

Moreover, the T.V. screen was not clean, with several protruded food fingerprints. These issues made it clear that the room was not adequately cleaned and checked before checking in and left me feeling frustrated with the quality of the hotel upon check-in as first impressions lasted.

The staff reacted positively and upgraded the room to a suit as a compensation.

On the contrary side, one of the hotel’s leaders said that they started their soft opening quickly and didn't expect such an entire booking while they were not ready for that; for example, they don't have laundry, and the outdoor laundry is creating enormous problems for them (he said)….. !

All the restaurant staff were lovely. The breakfast was limited to the poor and less than the ordinary experience. Simply it's not worth the amount you pay for the quality of the limited items not from a variety point view. The Mashed Potato and the cheese platter were not standard at all. Additionally, it will be great if they can propose one type of traditional cakes. It would be much better to offer limited items with high quality. The suit was comfortable and clean. The air conditioner worked beautifully. The Italian cafe was very good in quality...

Newer hotel, centrally located in the downtown Portsaid district, nearby many shops and restaurants. I stayed here early March and quickly encountered a few issues during my stay, management could do better. Be careful when walking around, especially at night as two members in our party slipped on the staircase since the lights were not working properly. The hotel grounds are nice and clean, the rooms are spacious but the Wi-Fi is nonexistent and in many areas there is no service (without wifi). The bathrooms are small and when showering the water does not drain properly. Each room has a kitchenette with a washer which is extremely helpful and nice during your stay, hotel doesn’t provide any detergent but many shops are nearby. The area just outside the hotel - (entrance is in the back by the beach), taxis do not pass frequently so you have to walk through an unpaved dirt road with many stray animals - as a tourist from abroad these things are not common to see when staying at hotels so worth mentioning for future tourists. The breakfast was minimal but included and the restaurant staff is extremely nice and tries to go above and beyond. Thank you to Luca - the assistant manager of the restaurant for making our breakfast more enjoyable each day. Rating this as 3 stars because of issues we encountered during our stay and no customer service to solve them. Recommend...