South Park Hotel — Hotel in Kolonia

The staff was very friendly, asking how things were going and making suggestions of things to do.||The on-site restaurant was reasonably priced and quite tasty. The cook made us an off-menu, local dish one night after a staff member suggested it.||The views from the room's balcony & the "lobby" (an open aired, not air-conditioned space with low lighting & the only available WiFi) were phenomenal.||The room was disgusting: they swept the floor in the open areas, but there was tons of debris (including lots of hair) under the beds & other furniture. There were multiple long, dark hairs on top of the comforters as well as between the sheets. The toilet had dried urine & pubic hair in the space between the toilet seat & the tank. The tub/shower has rust stains, but also black soap scum/dirt/mold smears that came off easily when I rub them a bit with toilet paper. ||The sheets on one of the beds wouldn't stay in place even for the hour we tried it while reading. Given how old the mattresses were, it was nasty to turn over & find you were laying directly on the mattress.||The bathroom sink was a pedestal sink, but the sink part was installed with a significant slant so you had to place soap down carefully or it slid right off.||The whole place was dated, but we could handle that if the place was clean and the mattresses weren't thin, saggy, and had springs that poked you.||It was especially ridiculous to see this room listed in the check-in area as "new" with a price of $120/night (which is what we paid). There was NOTHING new about this room!||||We booked here as it was the only available hotel location on Booking.com. However, it is worth looking at the other hotels and B&B's directly via their websites. See options on...

Terrible experience, I booked with two months in advance, sending a reminder 1 month before my arrive, they answer and asked for my flight, until there, all perfect.||||Now, I arrived to the airport and supposedly someone need to be there to pick me up, but nobody was there with my name, I was lucky that another guest came in the same flight and we went together to the hotel.||||That was my first issue, when i am doing my checking they didnt have my booking, yes,you read correctly, they didnt have my booking, I cannot believe it, I started to argue with a nice guy, who wasn't to blame, but he was there, after 20 min arguing he gave my a room, he called room, I will call different, you can check the photos and put a name yourself.||||That space called room, where the AC was not really working, the fan, more or less the same, everything very old, the wifi is only in the lobby that it´s outdoors, with poor speed if many people is connect, the breakfast is not include, because the restaurant is below other people, without operation schedule, means you never know when you can have your meals. Also the place called room dont have hot water, you dont need but they dont have in case that you want. They dont provide any amenities. ||||Something in favor of the hotel, they have a great staff, super polite and nice!! they help you with everything and the towel and the sheets was clean.||||In the end....another...

Terrible experience, I booked with two months in advance, sending a reminder 1 month before my arrive, they answer and asked for my flight, until there, all perfect.||||Now, I arrived to the airport and supposedly someone need to be there to pick me up, but nobody was there with my name, I was lucky that another guest came in the same flight and we went together to the hotel.||||That was my first issue, when i am doing my checking they didnt have my booking, yes,you read correctly, they didnt have my booking, I cannot believe it, I started to argue with a nice guy, who wasn't to blame, but he was there, after 20 min arguing he gave my a room, he called room, I will call different, you can check the photos and put a name yourself.||||That space called room, where the AC was not really working, the fan, more or less the same, everything very old, the wifi is only in the lobby that it´s outdoors, with poor speed if many people is connect, the breakfast is not include, because the restaurant is below other people, without operation schedule, means you never know when you can have your meals. Also the place called room dont have hot water, you dont need but they dont have in case that you want. They dont provide any amenities. ||||Something in favor of the hotel, they have a great staff, super polite and nice!! they help you with everything and the towel and the sheets was clean.||||In the end....another...