Original Sokos Hotel Vaakuna, Mikkeli — Hotel in Mikkeli sub-region

Way in advance I tried to cancel my booking. Trip.com said yes but this hotel refused. So they are keeping my money even though they know that I won’t stay there, nice?

Now, the hotel blaims trip.com when it's themself that refuses the cancellation. They CAN cancel but they don't WANT to.

This from my latest conversation from trip.com support that tried their best to help me cancel this booking:

Booking No. 1609725365939226 at Original Sokos Hotel Vaakuna Mikkeli Dear Per de Flon, Thank you for contacting Trip.com. We're writing in regard to your booking no. 1609725365939226 for your stay at Original Sokos Hotel Vaakuna Mikkeli from Jun 9, 2025 to Jun 12, 2025. We are very happy to help you. The cancellation request you submitted last time was rejected by the hotel, not by us. If you still want to apply for cancellation, please click the blue button below to contact our customer service online, and we will do our best to solve the problem for you. We understand the importance of your issue and hope to resolve it promptly. Since we are unable to reach you, please chat with us online or call us. Thank you for choosing...

This was my first time staying in a Original Sokos hotel and i felt obligated to write this review.

This hotel is by far the best hotel i have stayed in Finland, and i tried many hotels all around Finland from Helsinki to the north.

The service from the girls at the reception was exceptional, always smiling and friendly, they genuinely take initiative to help you

There is always someone available on the floor you are staying in, and i mean ALWAYS, which was amazing!

I always found Finland hotels having shortage of staff, either at the reception or floor and room service, but not this one!

Everywhere u turn there is a friendly face whos eager to help.

The breakfast was amazing and you cant ask for a better location.

This will definitely be to go to hotel in Mikkeli, and wherever i can find them.

Again, i would like to thank the girls at the reception, at the floor, and at the restaurant. Well done Sokos for such an...

We had a pet room (2 cats). It is nice that sokos hotels remember the pets with a goodie bag but a shame it's always only dogstuff. The room was great, clean, good bed, the big tv with chrome cast was a nice surprise. We enjoyed the complimentary hot drinks (water boiler and hot chocolate powder etc.that was found in the room). Mini fridge was great for own drinks. The only thing we have to complain about in the room is that we heard the cars and trains noises loudly. A jacuzzi in the saunadepartment was also a nice surprise. The breafast was ok, a lot of stuff but the thing that I was looking forward to the most was scrambled eggs and that was awful..did not remind you of eggs..the other warm food was also a disappointment! Overall there could have been more/better vegetables, both warm and cold. The things that saved the breafast for us was the coffemachine with cafe latte and the pancakes with...