Logis Hôtel la Vallée de l'Arc — Hotel in Aix-en-Provence

I stayed at this hotel with my husband attending a friends wedding.|As often happens with weddings, many of the guests happened to be staying in this hotel - the only one available in Trets - and many did not know each other beforehand but spent a lot of time together over 4 days.|We were notified before arrival that there would be no one on reception to check us in, which was fine. We were also given the WiFi code but not told which account was the hotels. There is no bar in the hotel, and breakfast is cheaper down the road in any cafe or boulangerie.|The room on first glance was basic but as we wouldn't be in it much that was fine. We just needed a place to sleep, shower and get changed. The room information is given in French only on the back of the door. I asked the next day about paying and was told it would be taken care of when leaving. |That morning we had showers. I nearly soaked the bathroom as the shower would not stay in one spot and the temperature would not stay consistent.|After going down the town to have breakfast we saw our friends in the hotel breakfast room. Within seconds of sitting down we were asked to leave if we were not eating even though 3/4 of the room was empty. We went without causing a fuss feeling embarrassed at how we had been spoken to.|We could not turn off the air conditioner in the room.|As happens, we met other guests of the wedding later that day and agreed to have a few drinks together in one of the rooms before going out to meet the bride and groom. We asked the hotel to arrange cabs for us, needing two to transport everyone. The first cab was easy. When we enquired about the second after another half an hour we were ignored. |The following day was the wedding and almost all guests attending the wedding arrived back to their rooms to find notes on pillows about their behaviour and how disappointed they were. |I had lost our key the night of the wedding and had to contact the proprietor, who understandably didn't like being woken in the middle of the night.|I was woken on the Sunday morning by the phone in our room ringing repeatedly and when answered the proprietor demanded that we go down with our credit card details as she had tried my card and it was declined. I tried to point out that the room was booked in January and in the past 8 months I had gotten a new card and that I was happy to pay the balance due there and then. I was spoken to like I was a naughty child. |A couple of hours later I found out they had called most of the Irish guests at the hotel looking for cards and anyone who didn't have one had to leave their passport with them.|Later that day I sent a text as there was no one on reception to see how I would get another room key. I was told to find the one I lost, there would not be another. |I can understand being annoyed about replacing a room key, but our only option at that point was staying in the room for two days or leave it unlocked. We chose the latter after moving valuables to a friends room.|the following day a friend notified us that the hotel had taken the payment from their account the day before and to be aware of it when going to pay the next day. |On check out the hotel tried to deny taking the money, saying they only checked that the money was there to take. However, the other couple with us had been advised by their bank not to pay any more money to the hotel. The hotel would not listen when told that they had taken the money already and only after being put on the phone to the bank the proprietors admitted it was the first time they had done this and that they would cancel the authorisations but then were told the money would take another 5 to 10 working days to reach accounts. |We understand being annoyed about a lost room key or people making noise in the hotel. But we offered to settle the bill in full in cash and leave a credit card for security and were told no, it would be on check out only. To go ahead and charge credit cards without telling people is sneaky, and to then deny that you did it on top of that is wrong. As is charging €50 for a replacement key.|All in all, we feel we were disrespected due to being a large Irish group in a small town. |I'm sure the owners will check my account now as they have done to anyone else who has left a...

Near cafes and restaurants and shaded by ancient plane trees, the Hotel de la Vallée d’Arc fit the bill for our two night stay over the weekend of the Rallye Decouverte de la Mont Sainte Victoire just east of Aix en Provence. This gorgeous area is replete with vineyards and undulating hills in the shade of the mountain so beloved by Cezanne. |We choose the least expensive category room, which was small but adequate, with a bath having a tub, shower faucet, WC and bidet. A closet with hanging space and shelves are built in. There is a desk/chair, Wall mounted TV and excellent WiFi connection.|The management was helpful when needed. The dining room and salon are beautiful with the charming features that define Provence: wrought iron railing, pretty wine colored tiled floors, long windows and shutters that close.|Note that once past the entry door you can drive another block to the big village...

J'ai réservé une chambre la nuit du 4 au 5 septembre 2020 avec un parking fermé; le jour de notre arrivée, vers 18h30, je constate qu'il est impossible d'atteindre l'hôtel car le centre du village est bloqué par une fête. Je téléphone au propriétaire de l'hôtel pour lui faire part du problème d'accès et je l'informe que nous serions dans l'obligation d'annuler la chambre s'il n'était pas possible d'accéder au parking de l'hôtel comme demandé lors de notre réservation.||Nous étions invités à un mariage à 3 minutes de l'hôtel dans le domaine du moulin de l'Arc et nous avions la voiture pleine de bagages, n'étant pas de la région.||Le propriétaire me dit que pour lui ce n'est pas possible d'annuler en dernière minute chose que je comprends, cependant, je lui demande de trouver une solution et il me propose de venir nous chercher pour nous guider jusqu'à l'établissement. Nous avons attendu 1/4h, ne voyant personne arrivé et le temps passé qui nous empêchait de retourner à notre réception et d'en profiter pleinement, vers 19h je me suis rendu à pied à l'hôtel pour voir ce qu'il en était. Après 5 minutes de marche pour arriver à l'établissement, je rencontre la femme du propriétaire qui était surprise de me voir sans son mari qui finalement revenait au même moment puisqu'il ne nous avait pas trouvé.||Je repars donc avec lui pour lui montrer où nous étions garés pour nous guider enfin jusqu'à son hôtel et là..... le propriétaire ne savait pas par quel chemin nous ramener car il ne connaissait pas du tout les rues du village. Nous avons tourné pendant 20 minutes pour arriver au point de départ....voyant qu'il était 19h30 passé, je lui ai demandé d'arrêter son véhicule et je suis descendu en lui disant que nous annulions la réservation car il était dans l'incapacité de nous indiquer comment rejoindre son établissement lorsque nous devrions rentrer dans la nuit. Sans aucun courrier de confirmation et d'information de la part de l'hôtelier, je me vois débiter d'un montant de 107 € sans autorisation de ma part parce que Monsieur n'a pas été capable de nous guider jusqu'à son hôtel. Une façon de faire intolérable et honteuse au vue de la situation!! Du vol tout simplement de la part de propriétaires se prétendants hôteliers mais n'ayant aucune compétences dans le domaine ni aucun sens commercial ni aucun sens du relationnel!! L'hôtellerie est un métier et non un passe-temps pour faire de l'argent et remplir votre établissement coûte que coûte pour rembourser vos crédits........et c'est un hôtelier-restaurateur expérimenté...