Hôtel Beauregard, The Originals Relais — Hotel in Annecy

We stayed at hotel beauregard, annecy in june 2025.||We got charged 105cdn for four croissants and some chopped melon and coffee for breakfast and our kids and i got shocked in the pool after management was made aware from another guest hours before that they were shocked as well..||I wrote management and they haven't responded to my letter.||Here it is..|Good morning Ines,||We are home now from our vacation and I have had some time to consider our experience at your establishment.|You wrote:|Dear Mr.,||We thank you for taking the time to share your experience with us and, first of all, would like to apologise to you for the incident that you and your children have experienced in our swimming pool.||We fully understand the concern and fear that this has generated, and rest assured that the safety of our customers is our top priority.||As soon as we were informed of the situation, we immediately called on a specialist technician. After a prompt and thorough response, the problem was identified and resolved. Additional checks have also been carried out to ensure that all installations are now fully secure.||We are deeply sorry for the inconvenience, especially since the swimming pool was an essential part of your stay with us.||Our leadership remains, of course, at your disposal to exchange more if you wish, and we sincerely hope to regain your confidence.||With all due respect,||Inês SILVA|Client Relationship Manager|Hotel Beauregard, The Originals Relais||This is different from our experience with the hotel. ||Our experience is as follows:|We stayed at Hotel Beauregard for 2 nights. Arriving after 10p the first night we found the reception closed. The following morning, breakfast was just done being served at 0930am and staff had politely offered up a plate of four croissants, some fruit and coffee. We were grateful to have some nourishment but they did not indicate a charge of 60fr ($105Cdn) would be placed on our account which was a surprise upon checkout but we did pay. On our day at the hotel we enjoyed the pool (as we intended to do) after a walk into town. At approximately 5pm myself and my two children were sitting on the steps in the pool where metal grates emit bubbles at varying intensities. My wife was on the deck and taking a picture of us. We suddenly felt an intense electrical jolt throwing us from our seated position (i'm sure you have video footage) but we did not immediately know what occurred. We did discuss it with patrons in the pool but this was lost in translation. We exited the pool and recovered in patio loungers, discussing what had occurred when a man, also a patron was yelling at a staff member. After their altercation, I asked the man what they were discussing. He indicated the exact same sensation occurred to him just hours before. When this occurred to him, the manager did not close the pool to patrons. He now demanded they close it as it kept occurring and now kids were affected and this was obviously an acute risk of electrocution. My 9 year old son had shoulder pain for 3 hours following the incident requiring analgesics. We did not re-enter the pool at anytime after this incident as we were very shaken from the experience. The following day, I discussed the matter with management who were apologetic and indicated the issue was looked into, identified, and repaired. When I enquired further regarding what the issue was; they did not know what was repaired but that it was now safe. We were not satisfied with this response. Our experience at Hotel Bearegard was poor. The way this was handled by management was also poor. This is a beautiful, premium property with premium charges but the experience was sub optimal to say the least. ||We paid our bill upon check out in good faith that you will do the right thing now.|I would be satisfied with a partial refund of the charges in the amount of one nights accommodation and the breakfast charges because we were unable to enjoy the safe use of your facilities to the full extent of our expectations. We hope your facility remains safe for others to enjoy in the future.||With respect,||And...

We stayed at hotel beauregard, annecy in june 2025.

We got charged 105cdn for four croissants and some chopped melon and coffee for breakfast and our kids and i got shocked in the pool after management was made aware from another guest hours before that they were shocked as well..

I wrote management and they haven't responded to my letter.

Here it is.. Good morning Ines,

We are home now from our vacation and I have had some time to consider our experience at your establishment. You wrote: Dear Mr.,

We thank you for taking the time to share your experience with us and, first of all, would like to apologise to you for the incident that you and your children have experienced in our swimming pool.

We fully understand the concern and fear that this has generated, and rest assured that the safety of our customers is our top priority.

As soon as we were informed of the situation, we immediately called on a specialist technician. After a prompt and thorough response, the problem was identified and resolved. Additional checks have also been carried out to ensure that all installations are now fully secure.

We are deeply sorry for the inconvenience, especially since the swimming pool was an essential part of your stay with us.

Our leadership remains, of course, at your disposal to exchange more if you wish, and we sincerely hope to regain your confidence.

With all due respect,

Inês SILVA Client Relationship Manager Hotel Beauregard, The Originals Relais

This is different from our experience with the hotel.

Our experience is as follows: We stayed at Hotel Beauregard for 2 nights. Arriving after 10p the first night we found the reception closed. The following morning, breakfast was just done being served at 0930am and staff had politely offered up a plate of four croissants, some fruit and coffee. We were grateful to have some nourishment but they did not indicate a charge of 60 euro ($105Cdn) would be placed on our account which was a surprise upon checkout but we did pay. On our day at the hotel we enjoyed the pool (as we intended to do) after a walk into town. At approximately 5pm myself and my two children were sitting on the steps in the pool where metal grates emit bubbles at varying intensities. My wife was on the deck and taking a picture of us. We suddenly felt an intense electrical jolt throwing us from our seated position (i'm sure you have video footage) but we did not immediately know what occurred. We did discuss it with patrons in the pool but this was lost in translation. We exited the pool and recovered in patio loungers, discussing what had occurred when a man, also a patron was yelling at a staff member. After their altercation, I asked the man what they were discussing. He indicated the exact same sensation occurred to him just hours before. When this occurred to him, the manager did not close the pool to patrons. He now demanded they close it as it kept occurring and now kids were affected and this was obviously an acute risk of electrocution. My 9 year old son had shoulder pain for 3 hours following the incident requiring analgesics. We did not re-enter the pool at anytime after this incident as we were very shaken from the experience. The following day, I discussed the matter with management who were apologetic and indicated the issue was looked into, identified, and repaired. When I enquired further regarding what the issue was; they did not know what was repaired but that it was now safe. We were not satisfied with this response. Our experience at Hotel Bearegard was poor. The way this was handled by management was also poor. This is a beautiful, premium property with premium charges but the experience was sub optimal to say the least.

We paid our bill upon check out in good faith that you will do the right thing now.

We have not had a...

It is such a shame that I have to write this review! Myself and my husband stayed here as part of our honeymoon trip, but this hotel was the worst we experienced out of them all.

Hotel felt run down in places with deep marks on the walls or poor paintwork etc. We specifically requested 'not a blue room' as we saw one photo on the website from the room category we booked which we were not a fan of - we turn up and we were allocated this room and it was so small and it smelt so stale! There was even a urinal cake left on top of the toilet, I assume as an air freshening attempt. We asked to change and were simply told they were full that night, if we wanted to move the following night there would be a charge, and they would pass comments onto management.

We also found spiders in the room upon arrival (clearly been there a few days as there were large cobwebs spotted around) - the Receptionist did remove these when requested.

There was no recognition of our honeymoon throughout our stay, not upon arrival or in the room, and we werent asked upon departure how our stay was. When I emailed my feedback I was simply told by Ines, the Guest Relations Manager, that she would take the feedback on board and welcome us again in the future, whilst also insisting that a note was put in our room to congratulate us. I protested that this was not the case and a letter was not in our room - we would have noticed after three days! - but she has insisted there was one. I dont appreciate being lied to or gaslit over this - they clearly forgot to put it in the room, or our room allocation was moved without moving the letter.

Overall we felt the stay was not worth the money, and when I asked for a form of compensation since the experience as not as advertised, I was simply told she was 'not in a position to offer money back'.

Go here for dinner, the food and location are great, the views are stunning, but dont stay here. I work in hospitality and deal with guest relations regularly - this isn't how you treat guests. If this hotel cant get a stay right for such a special occasion, I doubt they can handle a simple weekend away...