Residhome Paris Clamart — Hotel in Antony

Dear Melissa,

I trust this message finds you well. I am writing to express my sincere appreciation for your invaluable assistance in retrieving my lost wallet during my recent stay at Residhome.

Your prompt and efficient response in locating and securing my wallet is truly commendable. I am grateful for your dedication to customer service, as it has not only relieved me of considerable stress but also reinforced my positive impression of Residhome.

Furthermore, I would like to extend my gratitude for coordinating the shipment of my wallet. Your attention to detail and proactive approach in ensuring its safe return is highly commendable. I appreciate the effort you have invested in making this process seamless.

Please convey my heartfelt thanks to the entire hotel staff for their assistance and professionalism throughout this experience. I am truly impressed with the level of service I have received.

In light of your exemplary service, I would like to commend your efforts to the management of [Hotel Name]. Your commitment to customer satisfaction undoubtedly contributes to the positive reputation of the hotel.

Once again, thank you for going above and beyond in assisting me. I look forward to the possibility of enjoying another stay at Residhome in the future.

Kind...

Initially concerned about the hotel because of some of the reviews, but honestly we were really pleased with it. The location is circa 20 minute taxi from the attractions on the south side of the river which was ideal for us as we attending all Olympic events on this side, swell as some tourist spots when we weren't watching the Olympians.||The actual setting of the hotel was perfect as we had a choice of restaurants too around the lake, which was beautiful. There was a well stocked, supermarket selling good quality goods and a large Pharmacy. There is also a lovely boulangerie for breakfast, bakeries and lunches where you can eat in or eat in the square overlooking the lake.||We all had Superior rooms and they were perfect. A small functional kitchen as you walked into the room, door from this taking you into the large bedroom with king bed with seating area and table and standard lamp. Plenty of wardrobe space and huge ensuite with walk in shower.||One of our party drove down and the parking was ideal, underneath the hotel/complex at a charge of...

Firstly, one of the rooms we booked was a bug graveyard. Had to switch rooms due to dead maggots and spiders all over the floor. Secondly, they gave our room card to someone else due to a mess up on the reception side. A man we didn't know entered the room, because he was told it was his room, late at night. We went to complain and got locked out the room until they sorted it. The staff were rude and clearly didn't care about the mix up, not quite realising the seriousness of what they just did. On the second day we went down to complain again hoping they would listen. They didn't care once again and told us to go to management the next day. It got so ridiculous, we decided to leave a review instead. We felt so unsafe the rest of the few days because we didn't trust it wouldn't happen again. No one came to us personally to apologise for what just happened, management should have come to us as soon as they could. We are 2 young female and they could have let anyone in to our room. I still don't think they understand how bad it is...