Hôtel Mercure Paris Gennevilliers — Hotel in Arrondissement of Nanterre

A nicely appointed modern hotel in a bizarre location surrounded by office blocks, industrial units and a railway line.We were on a coach tour and this was our last night stopover before heading for the ferry at Calais. Our courier had telephoned and warned them we were a party of almost 40 and precisely the time we would arrive. When we arrived there was one young lady on her own and she was dealing with an Asian family who were checking in, they wanted to pay cash and they don't accept it? Our courier asked if there was anyone else available, the answer was no. The next group were some Chinese who also wanted to pay cash they got the same result but became more agitated when their money was refused. At one point one of the group produced two brown envelopes and opened them, they both contained a thick wedge of new green 100 euro notes. I'd estimate there was 10,000 euros for sure and probably more. He kept offering the receptionist more money to accept his booking with a cash payment. All this pantomime had taken 20 minutes while our group were lined up at the desk and outside some were stood in the rain. Our courier interrupted and demanded to see the manager was told they were not available but a few seconds later the receptionist turned to the office door sited behind the reception and was clearly talking to someone. Meanwhile the receptionist had given us some room keys but they weren't ours. Then the woman hiding in the office appeared, she claimed to be the manager. A lot of talking and rummaging around by both eventually produced some room keys which were dumped on the desk and we were left to rummage through them and find our own keys. I was lucky I spotted my name almost straight away, The Chines guy was shouting and his offer for the room had gone up to 2000euros!! (I was tempted to pay it for him for 2000 euros with my card!). Makes you wonder about the clientele at this particular hotel doesn't it? There's nothing nearby and it was late so you are forced to eat in the hotel. In fairness the two young waiters who served us are the only ones in the hotel who know what they are doing, the meal went better than I'd expected after the earlier experience and the food was fine. We had an early start the following morning so an early breakfast had been arranged. You guessed it, it wasn't ready, I had some bread and jam and two glasses of orange juice for my breakfast only. The coffee machine wasn't working properly, the two (different) waiters were worse than useless, they did manage to produce food as we were having to leave. You can't take it out on the young staff, it's not their fault the place is completely mismanaged. Well if anyone is daft enough to consider staying at this hotel please find somewhere else for...

This hotel stay was disappointing due to several issues with cleanliness, service, and inconsistency in guest treatment. Room and Linen Cleanliness Upon arrival, the room had stained bedsheets and pillowcases, raising immediate concerns about hygiene standards. These should be the most basic indicators of a hotel’s commitment to cleanliness, yet they were neglected. Housekeeping Standards The toilet paper roll in the bathroom was visibly damaged, adding to the impression that the room was not properly prepared. Housekeeping did not meet expected standards for a hotel of this brand. Breakfast Buffet Quality The breakfast buffet was poorly managed and often left in a messy state with food crumbs and minimal replenishment. What was especially frustrating was the lack of scrambled eggs provided to our tour group, while other hotel guests clearly received them. It took a couple of days before our group was finally served the same breakfast offerings, which came across as unequal and poorly coordinated service. Service and Issue Resolution Several problems in the room were only fixed after significant delay. Initially, staff ignored our complaints, and the issues were resolved only later at night after being escalated to upper management through the tour leader. This shows a lack of responsiveness from front-line staff and poor communication within the team. Overall Impressions Although Mercure is known for its reputable name, this particular hotel fell short in every key area—cleanliness, organization, and customer service. The feeling of being treated as a lower-priority guest group, alongside delayed resolutions and visibly unclean facilities, left a negative impression. Improvements in both management oversight and staff training are urgently needed before this hotel can be recommended to...

First night tonight.

We were greeted by an accommodating staff who helped us with our luggages because we were an hour early from the check-in time which was 14:00. The lobby was pleasant I will say. Although it felt very hot, so I was looking forward to go to our room already. We ate outside for the meantime. Not many nearby groceries or restaurants, you gotta have long walks under the heat if you mind that. We checked in and these two lovely people were very helpful with our inquiries and map directions in taking the bus or metro to get somewhere.

The room looked okay at first glance. Personally, not a fan of the hanged frames with the 2014 pinterest core designs. After a while of unpacking, it felt very hot. The fan was barely giving out any cold air. We called the reception and it took over an hour for a technician to come and fix it. I fell asleep waiting and woke up sweating. The technician said he couldn’t really fix it and so we asked if we could move to a new room instead. We called again and they weren’t sure if they had any rooms available so they had to check it out first.

After waiting, finally, we were asked to move three levels down from our initial floor. However, the second room was not any different. The fan settings were confusing to use. I wonder if it really was doing or adjusting anything. It still felt unbearably hot. The room felt recently used or not cleaned at all. It was dusty everywhere, the tables and counters. The bed smelled funky and I could tell it was dusty as well.

It’s 23:21, it has been a very inconvenient stay after a long day of traveling. We asked if they possibly have a stand electric fan. We were given a small heater-like fan… it’s better than nothing...