Camping La Clape Cap d'Agde — Hotel in Béziers

We stayed in a Eurocamp/Homair 3 bedroom Premium mobile home in August, booked via Eurocamp. ||CAMPSITE:|Positives:|* It's a smaller site than many we have been to, which was really nice. |* Although the campsite seemed very busy, the swimming pools were never too crowded. The water slides were fun. ||Negatives:|* As others have commented, one of the pools has an unfinished floor, which caused a few painful scraped toes - it also had a lot of sand in the bottom of the pool. But we stopped using that pool and just used the other one. |* Campsite shop very small - useless for anything more than morning pastries and baguettes.||Neutral comment:|* The layout of the campsite is very confusing - I have never been to a campsite before where I was still taking wrong turns after a week, and I regularly saw other people looking very confused and lost too. There seemed to be no logic or organisation to the layout - but in a funny way that added to the charm of the site.||LOCATION:|* Car-free: We chose this site as it was recommended by Eurocamp as not needing a car. We travelled by train from the UK and got a bus from Agde station to the campsite - very easy to do. |* The campsite is right by the beach, and just a few minutes walk from the harbour (lots of restaurants) and many shops. It was easy to get around. |* Public transport - the no.4 bus (5 min walk to bus stop) runs once an hour and takes 20 mins to the train station in Agde. The no.3 bus (5 mins walk to a different bus stop) runs every 40 mins but takes twice as long to get to the train station. The Cap D'Agde bus website had a tracker that was useful for knowing when buses would come (not always on time!)|* Supermarkets - it would have been a LOT easier with a car!! The campsite shop was too small to be any use. But there is a small Spar by the beach (less than 5 mins walk) which sold most of the basics we needed. We also took the bus to the Intermarche once - the no.4 bus stops right outside the Intermarche. The round-trip to the Intermarche took us over 3 hours because of the bus timings, so we only did that once and made-do with the Spar after that. ||MOBILE HOME - EUROCAMP / HOMAIR|Positives:|* The Eurocamp/Homair mobile homes are in a lovely quiet area of the park (pitches 127-186 - see map), only a couple of minutes walk from the pool/shop/restaurant etc but far enough away for there to be no issue with noise in the evenings. |* Our pitch didn't feel hemmed in or overlooked by too many other mobile homes; |* Great outdoor sofa on a partially covered decking ||Negatives:|* The merger of Eurocamp and Homair has (in my opinion) significantly reduced the quality of the actual mobile homes. We have stayed with Eurocamp/Alfresco many times previously but this was the worst mobile home we've had. |* For a "premium" mobile home it was very cramped inside - we had to use the shower room to get changed, as the bedroom literally just fitted the bed in it, with no room to stand and change beside it (see picture). |* The toilet was a separate cubicle to the shower room, and didn't have a sink in it to wash our hands|* There was very little storage space in the mobile home, compared to previous Eurocamp mobile homes. |* Lack of cooking facilities. One of our main reasons for choosing Eurocamp rather than a hotel is that we like to self cater on holiday. Unfortunately, since the merger with Homair, Eurocamp no longer guarantee that their mobile homes will have an oven. As French law has also changed this year to ban barbecues on campsites, we only had a 4 ring hob and a microwave to cook with - and it was only equipped with one small frying pan, two small saucepans and one large stock pot. When this was combined with the limited local supermarket produce available, it became very difficult to self cater, and for me this was the biggest negative of the holiday. |* Cleaning requirements. We are used to cleaning the mobile home to a good standard when we leave, but Eurocamp have reintroduced a 150 Euro penalty charge if cleaning is not done to a satisfactory standard - and we were given detailed instructions of what was expected from our cleaning. The rep even put blue plastic shoes on to go into the mobile home and inspect it before we left, which amused us but also felt a bit intense.|* This was our first Eurocamp holiday we've had where the Eurocamp rep spoke no English at all. She was pleasant, and we communicated on arrival and departure using our limited French and a translation app on her phone, but it meant that we were reluctant to seek help from her during our stay. ||Overall, it was a good holiday - I've given it a 4 star review because the campsite itself was good, and my negatives are more to do with our Eurocamp / Homair experience than the...

Séjour catastrophique au camping “La Clape Village 5 étoiles” – à fuir absolument !

Nous avons séjourné dans un bungalow à thème Harry Potter prévu pour 4 personnes (nous étions 2), et l’expérience a été tout simplement désastreuse, bien loin des standards attendus pour un établissement prétendument 5 étoiles.

Une cuisine extérieure… non mentionnée ! Quelle surprise en arrivant : aucune cuisine intérieure ! Tout se trouve à l’extérieur, sans aucune précision sur le site à ce sujet. Aucun point d’eau intérieur, aucune information sur le fait que la plaque de cuisson est également dehors. En cas de pluie ou de froid, préparez-vous à cuisiner sous les intempéries.

Aucun vrai rangement. Le seul meuble de “rangement” fait à peine 20 cm de profondeur, juste suffisant pour stocker la vaisselle fournie et deux-trois objets du camping. Aucun endroit pour ranger ses affaires personnelles. C’est invivable pour un séjour de plusieurs jours.

Une table pour 3 dans un logement pour 4. On se retrouve avec une seule table minuscule et bancale, prévue pour 3 personnes… dans un hébergement censé en accueillir 4. Et évidemment, aucune table pour l’extérieur non plus.

Un espace extérieur inutile hors saison. Le coin extérieur est censé être un plus. En réalité, c’est une mauvaise blague : même si la cuisine et le lit extérieur sont couverts, la baignoire est en plein air, donc inutilisable dès qu’il pleut ou fait froid. Résultat : l’ensemble de l’espace devient inutile en dehors de l’été.

Aucune intimité, ambiance anxiogène. Les bungalows sont entassés les uns sur les autres, à tel point qu’on pourrait littéralement se serrer la main avec son voisin à travers la fenêtre. Aucune intimité, zéro tranquillité.

Humidité insupportable. L’humidité est omniprésente. Pas d’aération, ni naturelle ni prévue dans la construction. Résultat : de la condensation partout, de l’eau qui s’accumule dans la chambre, sur les murs, les fenêtres, et une atmosphère étouffante.

Propreté inexistante. L’état du bungalow à notre arrivée était d’une saleté inacceptable : poussière dans la malle, dans les coussins, les rideaux ; vaisselle grasse ; cuisine extérieure dégoûtante ; plancha immonde.

Aucun équipement de base et un responsable aux abonnés absents. Un évier extérieur mais pas d’égouttoir, ni de torchon, ni de quoi essuyer quoi que ce soit. Nous avons dû réclamer une table supplémentaire et un égouttoir dès le matin… pour au final ne jamais rien obtenir, malgré toute la journée passée à attendre des réponses. Le personnel se contente de se renvoyer la balle, et le responsable, au lieu de jouer son rôle de leader, se contente d’esquiver et de faire diversion en usant de la patience de ses employés sur site. À croire qu’il est là uniquement pour encaisser, pas pour gérer les problèmes.

Sécurité absente et rodéos ignorés. Autre point inacceptable : la sécurité ne s’occupe que de l’intérieur du camping. Les rodéos de scooters et voitures qui ont lieu juste devant l’entrée sont considérés comme “non leur problème”. En cas de problème, on nous dit clairement que c’est à nous de contacter la police. Aucun soutien, aucune présence, aucune prise en charge de la sécurité aux abords du site.

En résumé : une expérience lamentable, un hébergement mensonger, aucun confort, et un service client inexistant. Le tout vendu comme un “camping 5 étoiles”… c’est une véritable escroquerie. Nous déconseillons fortement...

Our house without private pool looked great. Instagram perfect. A few defects, like a not connected toilet sink, not withstanding. Good beds. Nice design

However....we have never been on a camping without so much noise. really not relaxing. If you like partying....this camping is for you. Of you like nature, luxury and calmness...this i the wrong place

If you have small kids and want to go to sleep at decent hour...definately not your camping. A lot of groups young people are renting the houses....could t sleep till late. Woke at 2.30 by 15 people having a party in the house next to ours....had to revert to yelling like a crazy woman to stop the party security didnt do much . Reception just pointed to security. Own policy says no noise after 23, but nobody respect it. The same thing almost evening . Very loud music from city until late is a bonus

My children of 7 and 8 ended up sleeping about 6 hours everything night, which made them pf course exhausted. We didnt even get to 6 hours. We both went away exhausted instead of rested

So Nice place, nice houses but wrong...